Frequently Asked Technical Questions about Driver and Vehicle Online Services
- How do I find the version number of my browser?
- How do I upgrade my browser to a newer version?
- I am using a Mac and I am having problems with your website. Why?
- When I try to use my browser's 'Back' button, I sometimes get an error message. Why am I not able to go back?
- My screen is not big enough to view the whole webpage and my browser buttons are not working. What is the problem?
- How do I clear my browser's cache (temporary storage area)?
- If I am unable to use my mouse, how can I select an option (button)?
- What is the Adobe Reader?
- How do I find if Adobe Reader is installed on my PC?
1. How do I find the version number of my browser?
From your browser's menu, select 'Help' and then 'About'. A window will open telling you which version you have.
2. How do I upgrade my browser to a newer version?
You can upgrade your browser for free at either the Microsoft Internet Explorer website or the Mozilla Firefox website.
3. I am using a Mac and I am having problems with your website. Why?
We tested our website on different Macs and found that it worked successfully with OS9 and Internet Explorer 5.1 and above. However, we cannot guarantee our site will work with all browsers and versions on all platforms. Try again with a different computer or access MTO services using another method (see Question 7).
We are protecting the privacy of your personal information by adding a security feature that forbids your browser from holding certain information. If you want to go back to a page you just left, use the 'Previous' button located on the page itself.
5. My screen is not big enough to view the whole webpage and my browser buttons are not working. What is the problem?
You may need to change your screen resolution to ensure all data fits on the screen. By accessing your computer desktop options, you can increase the screen resolution to 1024 x 768 pixels.
Certain restrictions have been placed on how your browser and other features work to make the website accessible to persons with disabilities.
6. How do I clear my browser's cache (temporary storage area)?
If you are using any version of Microsoft Internet Explorer 5.x or higher:
- From your browser menu, select "Tools";
- From the "View" or "Tools" drop-down menu, select "Internet Options";
- On the "General" tab, select "Delete Files" located under the "Temporary Internet Files" section;
- The "Delete Files" window opens, asking you if you want to delete all temporary Internet files. Select "OK";
- Select "OK" at the bottom of the "Internet Options" window.
If you are using any version of Netscape Communicator 6.x or higher:
- From your browser menu, select "Edit";
- From the "Edit" drop-down menu, select "Preferences";
- Under the "Category" list (on left side of the "Preferences" window), open the sub-menu for "Advanced";
- From the "Advanced" sub-menu, select "Cache";
- For Netscape 6.0 to 7.0, select "Clear Memory Cache" and select "OK", and then select "Clear Disk Cache" and select "OK";
- For Netscape 7.1 and higher, select "Clear Cache" and select "OK";
- Select "OK" at the bottom of the "Preferences" window.
If you are using any version of Moxilla Firefox:
- Select Tools and select Options on the Mozilla Firefox menu bar.
- Select the Privacy Icon on the Option menu bar to open the Privacy Properties.
- Ensure Privacy setting at 'Medium'.
- Select the Clear button across from the Cache option.
- Select OK to return to the browser main page.
- Exit and re-launch the browser.
If you are using another browser: Please refer to your browser's help documentation on memory/disk caching.
7. If I am unable to use my mouse, how can I select an option (button)?
If you are using any version of Microsoft Internet Explorer 5.x or higher:
- Use the "Tab" key to tab forward to the first option;
- Use the arrow keys to select the option you want;
- Tab forward to the "Next" button; and
- Press the "Enter" key or the spacebar on your keyboard.
If you are using any version of Netscape Communicator 6.x or higher:
- Use the "Tab" key to tab forward to the option you want;
- Use the spacebar to select the option;
- Tab forward to the "Next" button; and
- Press the "Enter" key or the spacebar on your keyboard.
The Adobe Reader is used to open and read documents with an extension of .pdf. When you request an abstract through this service it is delivered to you at the end of your session as a pdf. You must have the free Adobe Reader installed on the PC to view, print or save the abstract document. Download a free version of Adobe Reader.
9. How do I find if Adobe Reader is installed on my PC?
Click on the icon below. If you can open the document then you have Adobe Reader. If you don't have Adobe Reader, Download a free version of Adobe Reader.
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