Online Service Guarantees – or your money back!
ServiceOntario introduced government online service guarantees for birth certificates in 2006 – the first of their kind in North America.
We now offer a selection of online service guarantees for different government documents. With an online service guarantee, you will receive your document in a specific number of days or your money back!
Online service guarantees include:
- Regular Online 15 business days service for birth, marriage or death certificates
- Premium Online 5 business days service for birth, marriage and death certificates
- Regular Online 2 business days service guarantee for electronic Master Business Licences
- Online Government Publications ordered through ServiceOntario will be delivered within 6 business days, or customers may be eligible for a refund of up to $100
Before choosing an online service guarantee, remember to read the terms and conditions.
Help us serve you better
ServiceOntario welcomes your feedback. Let us know how we can improve your experience. If you have a compliment, complaint or suggestion, please contact the Customer Experience Office.
