Customer Experience Office
The Customer Experience Office is dedicated to listening to you. Coupled with comprehensive research, your input on how we deliver our service offerings today is the basis for future enhancements to ensure ServiceOntario evolves to meet your needs.
Our Customer Experience Office welcomes your feedback: compliments, complaints and suggestions. Your comments are important because we want to make your experience with us the best it can be.
How do I contact the Customer Experience Office?
- E-mail a confidential message to CEO@ServiceOntario.ca
- Phone the ServiceOntario General Enquiry Line toll-free at 1-800-267-8097 or TTY toll-free at 1-800-268-7095 between 8:30 a.m. to 5:00 p.m., Monday to Friday
- Fax to 416-326-0277
- In person: Complete a postage-paid customer feedback card available at a ServiceOntario location
- By mail: Send a letter to
ServiceOntario
Customer Experience Office
PO Box 105
777 Bay Street
Toronto ON M5G 2C8
Your comments are important. Thank you for taking the time to share them with us.
Our service commitment
When you contact us, you can expect that your feedback / complaint will be acknowledged in two business days of receipt and answered within fifteen business days.
In the event we require additional time, we will let you know when you can expect a response from us.
