Senior Business Analyst

Join us

Join the Ontario Public Service (OPS), Lean and Continuous Improvement Office where people are at the heart of our mission. Be a part of a world-leading public service and help improve the lives and user experiences for Ontarians by using lean and continuous improvement practices.

Help us simplify processes, find efficiencies, and scale impact across the public sector by tackling some of the most important challenges of our time.

The opportunity

The Lean and Continuous Improvement Office is the Centre of Excellence for Lean in the OPS. We work with all ministries to help make things simpler, faster, and better for the people of Ontario. We love to solve problems, cut red tape, find efficiencies, and streamline how things work.

We are looking for great people to join our multi-disciplinary, inclusive and collaborative team that drives government transformation using lean and continuous improvement, user experience, and service design methods.

As a Senior Business Analyst, you will lead various types of lean projects and engagements with ministry partners to optimize, streamline and continuously improve programs and services, and provide coaching and training to keep building lean and continuous improvement methods in the OPS. This is one of the most exciting and innovative places to work in the OPS today.

Note: These positions are located at 595 Bay St., Toronto, however alternate work arrangements may be available.

What can I expect to do in this role?

As a Senior Business Analyst (Lean and Continuous Improvement), you will:

• Facilitate and lead a variety of continuous improvement workshops and collaborative sessions with ministry partners to understand problems that need to be solved and to find solutions to optimize, streamline and continuously improve programs and services
• Assist ministry partners with empowering teams to undertake their own lean projects and continuous improvement journeys
• Use and promote lean tools, standards, approaches, and key performance indicators
• Collaborate with ministry partners to develop problem briefs, value stream maps, improvement recommendations and experiments, implementation plans, and other lean products and reports
• Collect, synthesize, analyse and use data to document, make decisions, and measure improvements
• Advise and coach ministry partners on lean improvements using lean and continuous improvement methods, data and facts to build the case for change
• Provide training and coaching on lean methods and practices to ministry partners to build lean capacity and drive the adoption of lean and continuous improvement across the Ontario Public Service

How do I qualify?

Business Analysis (Lean and Continuous Improvement Experience and Knowledge)

• You have experience applying lean and leading lean and continuous improvement projects.
• You have knowledge equivalent to Lean Six Sigma Green Belt, as well as understanding of service design, user research, and change management methods.
• You have experience utilizing Lean Six Sigma tools such as Problem Briefs, Value Stream Mapping, Cause-and-Effect Analysis, Kanban, Kaizen, and other tools to understand the problems that need to be solved and to find solutions to optimize, streamline and continuously improve programs and services.

Business Analysis (Experience and Analytical Skills)

• You have experience leading and facilitating structured workshops and discussions with staff, management, senior management, users, and other stakeholders to gather program and process information, brainstorm root causes, propose and prioritize solutions, and run experiments.
• You can systematically collect, synthesize, and analyse complex information and data, identify trends, and draw strategic conclusions and recommendations.
• You can identify opportunities to optimize, streamline, scale and continuously improve programs and services and develop improvement experiments, data-driven recommendations, and actionable implementation plans.
• You have experience developing performance measures for projects and initiatives.
• You have experience leading development of business cases, including conducting environmental scans, risk assessments, developing mitigation strategies, performance measures, identifying trends, and developing recommendations.
• You can use data and information visualization tools to effectively and clearly present complex information.

Problem Solving (Data, Analytics and Measures)

• You can systematically collect, synthesize, and analyse complex information and data, identify trends, and draw strategic conclusions and recommendations.
• You can identify opportunities to optimize, streamline, scale and continuously improve programs and services and develop improvement experiments, data-driven recommendations, and actionable implementation plans.
• You have experience developing performance measures for projects and initiatives.
• You have experience leading development of business cases, including conducting environmental scans, risk assessments, developing mitigation strategies, performance measures, identifying trends, and developing recommendations.
• You can use data and information visualization tools to effectively and clearly present complex information.

Relationships, Influence, Facilitation and Communication

• You have experience leading and facilitating structured workshops and discussions with staff, management, senior management, users, and other stakeholders to gather program and process information, brainstorm root causes, propose and prioritize solutions, and run experiments.
• You have experience leading projects, activities and team members towards successful completion.
• You have knowledge of project management to plan projects, prepare project plans, manage change, resolve issues, and provide project guidance.
• You have experience building relationships, liaising with staff, management and senior management, users, and other stakeholders.
• You have verbal and written communication skills, political acuity, and exercise good judgement, to provide advice to senior management.

Open house

Interested in learning more about this position and how we work? We are hosting a virtual Open House - you'll hear from our team directly about our work, culture and how we're building a culture of continuous improvement in the OPS. If you are interested, please sign up.

Open house signup

For more information about the Lean and Continuous Improvement Office, please check out the articles below:

• Building the Lean community in government
• Delivering lean training, virtually
• A lean “wash” won't make problems go away

Job details

• Job title: Senior Business Analyst
• Job ID: 166204
• Area of government: Ontario Digital Service - Lean and Continuous Improvement
• Location: Toronto Region
  The Ontario Digital Service is headquartered at 595 Bay Street (at Dundas Street West). In accordance with advice from the Ministry of Health and the Chief Medical Officer of Health, due to COVID-19, alternate work arrangements may be available.
• Salary: $74,136.00 - $109,246.00 Per Year
• Job term: 11 Temporary up to 12 months with the possibility of extension
• Hours of work: 36.25/week (Schedule 6)
• Compensation group: Association of Management, Administrative and Professional Crown Employees of Ontario
• Job code: 6A008 - ProgPlanEval06
• Note: Less qualified applicants may be considered on an underfill basis.
  C-TB-166204/21(11)
  The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

Apply online   View job description

How to apply

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the writing a cover letter and resume: tips, tools and resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• Please do not include shortened URLs, because your application may not reach us (e.g. https://goo.gl/8lvNl6).
• Ontario Public Service employees are required to quote their WIN employee ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

We’re accepting submissions until Monday, August 23, 2021 11:59 pm EDT.
Late applications will not be accepted.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French. Positions that are not designated bilingual are not translated and are displayed in English only.