Highway Traffic Act

ONTARIO REGULATION 136/26

PILOT PROJECT — RIDESHARE SERVICES ALONG THE NORTHLANDER CORRIDOR

Consolidation Period:  From May 19, 2026 to the e-Laws currency date.

Note: This Regulation is revoked on May 19, 2027. (See: O. Reg. 136/26, s. 31)

Last amendment: 136/26.

Legislative History: 136/26.

This is the English version of a bilingual regulation.

CONTENTS

 

Interpretation

Definitions

1. (1) In this Regulation,

“accessible vehicle” has the same meaning as in Regulation 629 of the Revised Regulations of Ontario, 1990 (Accessible Vehicles) made under the Act; (“véhicule accessible”)

“designated area” means a municipality, local board area or unorganized territory identified in Schedule 1; (“zone désignée”)

“designated rideshare service” means a rideshare service that is initiated in a designated area; (“service désigné de covoiturage commercial”)

“Northlander station premises” means any lands, buildings, platforms, pick-up and drop-off areas, entrances, parking areas and access roads used in connection with train transportation services offered by the Ontario Northland Transportation Commission at the following stations:

1. Bracebridge.

2. Cochrane.

3. Englehart.

4. Gravenhurst.

5. Huntsville.

6. Kirkland Lake (Swastika).

7. Matheson.

8. North Bay.

9. South River.

10. Temagami.

11. Temiskaming Shores.

12. Timmins; (“enceinte d’une gare Northlander”)

“private passenger motor vehicle” means a motor vehicle that is owned or leased by an individual; (“voiture de tourisme”)

“private passenger transportation service” means the service of conveying people and their personal belongings for compensation by a driver using a private passenger motor vehicle, where the service is arranged through on‑demand requests and does not include a service provided on a scheduled route; (“service de transport en voiture de tourisme”)

“rideshare driver” means a person who drives a rideshare vehicle to provide rideshare services to passengers through a rideshare operator’s rideshare platform; (“conducteur de covoiturage commercial”)

“rideshare operator” means a business that provides for or arranges requests for rideshare services, but does not include,

(a) dispatch services for taxicabs or limousines, or

(b) dispatch services for motor vehicles that are used to transport passengers who require medical transportation services; (“exploitant de covoiturage commercial”)

“rideshare operator identifier” means a sign or decal that displays the name or logo of the rideshare operator and complies with any other requirements specified by the Registrar; (“marque d’identification de l’exploitant de covoiturage commercial”, “marque d’identification”)

“rideshare platform” means a digital platform, including a website, mobile application or other digital interface, that enables the matching or connection of passengers with rideshare drivers for the purpose of providing private passenger transportation services; (“plateforme de covoiturage commercial”)

“rideshare service” means a private passenger transportation service that is requested through a rideshare platform; (“service de covoiturage commercial”)

“rideshare vehicle” means a private passenger motor vehicle, other than a motorized mobile home, that is used to provide private passenger transportation services; (“véhicule de covoiturage commercial”)

“safety incident” means an occurrence arising from the provision of a designated rideshare service that involves or is alleged to involve assault, sexual misconduct, harassment, injury, death, a collision or other conduct or circumstances that compromises passenger or public safety; (“incident lié à la sécurité”)

“service animal” has the same meaning as in Ontario Regulation 191/11 (Integrated Accessibility Standards) made under the Accessibility for Ontarians with Disabilities Act, 2005; (“animal d’assistance”)

“street hail” means the act of a person signalling or attempting to signal a driver in person, whether verbally, or by gesture, to request private passenger transportation services outside a rideshare platform. (“héler”)

(2) For the purposes of the definition of “designated rideshare service” in subsection (1), a rideshare service is initiated in a designated area if the pick-up location for the passenger receiving the rideshare service is in the designated area.

(3) For greater certainty, a designated rideshare service shall be considered to be provided for the entire duration of the rideshare service, whether the rideshare vehicle is on or off a highway or in a parking lot, private driveway or any other location.

(4) For the purposes of this Regulation, a person has a disqualifying record of convictions or charges if the person,

(a) has ever been convicted or found guilty of an offence under any of the following provisions of the Criminal Code (Canada), or of a comparable offence in another jurisdiction, or is, on the date the rideshare operator assesses the rideshare driver’s eligibility under section 13, subject to a charge for such an offence:

(i) Part II.1 (Terrorism),

(ii) Part V (Sexual offences), other than sections 163, 167, 168, 173 and 174 to 182,

(iii) Section 219, 220, 221, 222, 235, 236, 239, 240, 241, 244, 245, 246, 248, 268, 269.1, 271 to 283 or subsection 286.1 (2), 286.2 (2) or 286.3 (2) of Part VIII (Offences against the person), or

(iv) Section 463, 464 or 465 in relation to an offence described in subclause (i), (ii) or (iii);

(b) has been convicted or found guilty in the preceding five years of an offence under the Criminal Code (Canada), other than an offence listed in clause (a), or of a comparable offence in another jurisdiction;

(c) has ever been convicted or found guilty of an offence under section 5, 6 or 7 of the Controlled Drugs and Substances Act (Canada), or of a comparable offence in another jurisdiction;

(d) has ever been convicted or found guilty of an offence under section 463, 464 or 465 of the Criminal Code (Canada), or of a comparable offence in another jurisdiction, in relation to an offence described in clause (c);

(e) has been convicted or found guilty in the preceding five years of an offence under the Controlled Drugs and Substances Act (Canada), other than an offence listed in clause (c), or of a comparable offence in another jurisdiction;

(f) has been convicted or found guilty in the preceding five years of an offence under section 463, 464 or 465 of the Criminal Code (Canada), or of a comparable offence in another jurisdiction, in relation to an offence described in clause (e);

(g) is subject to a court order, conditions of parole or an undertaking to a peace officer prohibiting the driver from,

(i) possessing a weapon, or

(ii) being alone with, in the presence of or in proximity to persons under any age that may be specified in the order, conditions or undertaking.

Pilot Established

Pilot project established

2. (1) A pilot project to evaluate the use and operation of designated rideshare services is established.

(2) No person shall provide, or cause or permit the provision of, a designated rideshare service except in accordance with this Regulation.

Application of Act

3. (1) Subject to subsection (2), the Act applies, with necessary modifications, to the operation of rideshare vehicles and to rideshare operators, rideshare drivers and rideshare services governed under this Regulation.

(2) Ontario Regulation 418/21 (Passenger Transportation Vehicles) does not apply in respect of designated rideshare services.

Municipal licensing by-laws

4. This Regulation does not affect a municipality’s authority respecting the following matters in a designated area:

1. The licensing and regulation of taxicabs or limousines or their drivers, owners, dispatchers and brokerages.

2. Parking, stopping, standing, traffic control, property standards or the use of municipal property.

Approval and Conditions

Rideshare approval to operate

5. (1) No rideshare operator shall cause or permit a designated rideshare service to be provided unless the Registrar has given approval to do so.

(2) An application for approval must include the following information or documents and payment of the required application fee:

1. The legal name of the applicant, any name under which it carries on business and its head office or principal place of business in Ontario.

2. A list of the designated areas in which the applicant proposes to provide designated rideshare services.

3. The information required under subsection 22 (2) respecting the provision of designated rideshare services in accessible vehicles.

4. A description of the passenger safety features provided through the rideshare operator’s rideshare platform.

5. A description of the rideshare operator’s process for dealing with complaints, including how complaints are received, reviewed, responded to and resolved.

6. Proof that the requirements set out in section 19 respecting insurance are satisfied.

7. A description of the rideshare operator’s training process and training curriculum.

8. Any other documents or information reasonably required by the Registrar for the purposes of administering this Regulation or evaluating the pilot project.

(3) A rideshare operator shall notify the Registrar, within 15 days, of any material change to the information provided in its application for approval.

(4) The Registrar may approve a rideshare operator’s application if,

(a) the Registrar is satisfied with all elements of the operator’s application; and

(b) the operator does not owe any outstanding fee, fine or administrative penalty, or any interest or penalty in respect of such a fee, fine or penalty, under the Act.

(5) The Registrar shall notify a rideshare operator whether their application has been approved or refused in the manner described in section 9.

(6) An approval is valid for a period of one year unless an earlier expiry date is specified or the approval is suspended or revoked.

Conditions

6. (1) The Registrar may attach to an approval any condition that the Registrar considers appropriate, including an expiry date for the approval.

(2) The Registrar may, at any time and as the Registrar considers appropriate, amend an approval by,

(a) attaching a new condition to the approval;

(b) varying a condition attached to the approval; or

(c) removing a condition from the approval.

(3) A rideshare operator shall comply with any conditions attached to an approval.

(4) The Registrar shall notify a rideshare operator of any condition that is attached or varied in the manner described in section 9.

(5) A condition that is attached or varied takes effect starting on the effective date specified in the notice.

Suspension or revocation

7. (1) The Registrar may suspend or revoke a rideshare operator’s approval if, in the Registrar’s opinion,

(a) the rideshare operator gave to the Registrar, in its application for approval or at any other time, information or documents that were false, misleading or incomplete in a material respect; or

(b) the rideshare operator failed to comply with this Regulation or with any condition of the approval.

(2) The Registrar shall notify a rideshare operator of a suspension or revocation in the manner described in section 9.

(3) The suspension or revocation takes effect starting on the effective date specified in the notice.

Renewal

8. (1) The Registrar may, subject to subsection (2), renew an approval if the Registrar is satisfied that the rideshare operator continues to comply with this Regulation and with any conditions of the approval.

(2) Whether or not the Registrar is satisfied that the requirements described in subsection (1) continue to be met, the Registrar may refuse to renew the approval if the approval was previously suspended or revoked under section 7 and the operator has not demonstrated corrective action.

(3) The Registrar shall notify a rideshare operator of a refusal to renew an approval in the manner described in section 9.

(4) A renewal of an approval is valid for a period of one year unless an earlier expiry date is specified or the approval is suspended or revoked.

(5) The Registrar may require a rideshare operator to submit updated information for the purposes of assessing whether to renew an approval.

(6) A rideshare operator shall notify the Registrar, within 15 days, of any material change to the information provided in its application for renewal.

Notice

9. (1) A notice referred to in subsection 5 (5), 6 (4), 7 (2) or 8 (3) is sufficiently given if it is personally delivered or sent to the address, fax number or e-mail address of the rideshare operator provided in the application.

(2) Notice given by regular mail is deemed to have been received on the fifth day after it was mailed and notice given by fax or by e-mail is deemed to have been received on the first business day after it was sent.

Application and renewal fees

10. (1) A rideshare operator shall pay a fee of $5,000 for an application for approval or renewal of approval under this Regulation.

(2) The application fee is payable at the time the application is submitted and is payable whether or not the application is approved.

(3) The Registrar may exempt a rideshare operator from the application fee if the operator provides evidence satisfactory to the Registrar that it has paid a municipal licensing fee to provide rideshare services in the designated area for the current year.

Appeals

11. (1) Within 30 days after receiving a notice referred to in subsection 5 (5), 6 (4), 7 (2) or 8 (3), the rideshare operator may make written submissions to the Registrar respecting the matter specified in the notice.

(2) The Registrar shall review and consider any information submitted under subsection (1) and shall notify the operator, in writing, of the Registrar’s decision.

(3) The provision of submissions does not stay the decision of the Registrar under this section.

(4) A decision of the Registrar under this section, after reconsideration, is not subject to appeal to the Licence Appeal Tribunal.

Compliance orders

12. (1) If the Registrar is of the opinion that a rideshare operator has failed to comply with this Regulation, the Registrar may issue a written compliance order requiring the operator to take specified corrective or remedial action within a specified period.

(2) A compliance order shall set out the reasons for the Registrar’s opinion under subsection (1) and shall identify the non-compliance to which the order relates.

(3) A compliance order may include requirements respecting the rideshare operator’s policies, training, record keeping, reporting, accessibility measures or any other matter the Registrar considers necessary to remedy the non-compliance.

(4) Failure to comply with a compliance order constitutes grounds for suspension or revocation of approval under section 7 or refusal to renew an approval under section 8.

(5) A compliance order may take effect immediately if the Registrar is of the opinion that the non-compliance poses a risk to public safety or passenger safety.

(6) A requirement imposed under a compliance order is deemed to be a condition of approval for the purposes of this Regulation.

Driver and Vehicle Requirements

Rideshare driver requirements

13. No rideshare operator shall cause or permit a designated rideshare service to be provided by a rideshare driver through the operator’s rideshare platform unless the following requirements are satisfied:

1. The rideshare driver is at least 18 years of age.

2. The rideshare driver holds a valid Class G driver’s licence or a valid, equivalent driver’s licence from another jurisdiction to whom an exemption under section 34 of the Act applies.

3. The rideshare driver has no more than eight accumulated demerit points on their driving record.

4. The rideshare driver’s licence has not been under suspension at any time in the preceding two years,

i. as a result of being found guilty or convicted of an offence under section 9, 53, 78 or 78.1, subsection 128 (15) or section 130, 172, 200 or 216 of the Act,

ii. as a result of being found guilty or convicted of an offence under section 2 of the Compulsory Automobile Insurance Act,

iii. as a result of being found guilty or convicted of an offence under the Criminal Code (Canada) committed by means of a motor vehicle or while driving or having the care or control of a motor vehicle, or of a comparable offence in another jurisdiction that, under section 41 of the Act, results in the suspension of the driver’s licence, or

iv. pursuant to section 48, 48.0.1, 48.3 or 48.3.1 or subsection 172 (9) of the Act.

5. If the rideshare driver has been licensed to drive in another jurisdiction, the rideshare driver’s driving record in that jurisdiction is comparable to that required by paragraphs 3 and 4.

6. The rideshare driver does not have a disqualifying record of convictions or charges.

7. The rideshare driver is eligible to work in Canada.

Rideshare training

14. (1) No person shall provide designated rideshare services through a rideshare operator’s rideshare platform, and no rideshare operator shall cause or permit a person to provide designated rideshare services through its rideshare platform, unless the person has successfully completed a rideshare training curriculum described in subsection (2).

(2) A rideshare operator shall ensure that a rideshare training curriculum referred to in subsection (1) includes training respecting the following matters:

1. The safe transportation of passengers.

2. The rideshare operator’s service standards, including standards respecting professional conduct, passenger interactions, non‑discrimination and anti-human trafficking.

3. Serving passengers with disabilities in compliance with accessibility requirements and best practices.

4. Procedures for handling emergencies, collisions and safety incidents, including the rideshare driver’s reporting obligations under section 27.

5. The proper use of the rideshare operator’s rideshare platform.

6. Privacy and information protection obligations applicable to rideshare drivers when using the rideshare platform.

7. The obligations applicable to rideshare drivers under this Regulation and under the rideshare operator’s policies.

(3) A rideshare operator shall ensure that a rideshare driver successfully completes updated or additional training,

(a) if there is a material change to the training curriculum described in subsection (2);

(b) if required by the Registrar as a condition of approval; or

(c) in response to a collision, safety incident or non‑compliance with this Regulation.

Driver removal from platform

15. (1) A rideshare operator shall establish and maintain written policies governing the temporary or permanent removal of a rideshare driver’s access to its rideshare platform, including for reasons related to safety, compliance or conduct.

(2) A rideshare operator shall establish a policy requiring rideshare drivers to promptly notify the operator of any change in circumstances that may affect their eligibility to provide designated rideshare services.

Rideshare identifiers

16. (1) A rideshare operator shall issue to every rideshare driver that provides designated rideshare services through the operator’s rideshare platform,

(a) a rideshare operator identifier; and

(b) a rideshare driver identifier.

(2) While providing a designated rideshare service through a rideshare operator’s rideshare platform, a rideshare driver shall,

(a) ensure that the rideshare operator identifier is displayed on or inside the rideshare vehicle in a location that is clearly visible from outside the vehicle; and

(b) carry and, on request by a police officer or an officer appointed for the purposes of carrying out the provisions of the Act, produce their rideshare driver identifier.

Street hail

17. No rideshare driver shall, in a designated area, facilitate, offer or provide rideshare services, or solicit passengers to use rideshare services, that are initiated by street hail or at a taxi stand.

Rideshare vehicle requirements

18. (1) No person shall provide a designated rideshare service, and no rideshare operator shall cause or permit a designated rideshare service to be provided, unless,

(a) the vehicle is a private passenger motor vehicle of a class referred to in item 1, 2, 12 or 13 of Schedule 4 to Regulation 628 of the Revised Regulations of Ontario, 1990 (Vehicle Permits) made under the Act;

(b) the vehicle has a seating capacity of not more than 10 persons, including the driver;

(c) the vehicle has passed a mechanical inspection and was issued a safety standards certificate, as defined in Ontario Regulation 170/22 (Vehicle Inspection Centres), within the previous 13 months;

(d) the vehicle is less than 20 years old for a zero-emission or wheelchair-accessible vehicle, or is less than 10 years old for any other type of vehicle, as determined by the vehicle’s model year;

(e) the vehicle has at least four doors, functioning seatbelts for all seating positions, and heating, defrost and air‑conditioning systems that are in good working order; and

(f) from December 1 to April 30, the vehicle is equipped with winter tires or all‑weather tires bearing the three‑peak mountain snowflake symbol.

(2) If a rideshare vehicle uses an interior camera, a sign visible to passengers shall be displayed during a designated rideshare service indicating the presence of the camera.

Insurance

19. (1) A rideshare operator shall ensure that each rideshare vehicle used to provide designated rideshare services is insured under a policy of automobile insurance that provides coverage of at least $2,000,000 against third-party liability, loss or damage resulting from bodily injury to or death of one or more persons and loss of or damage to property for the period beginning when a request for designated rideshare services is accepted by a rideshare driver and ending when the rideshare driver has completed the trip.

(2) The rideshare operator shall maintain commercial general liability insurance of at least $5,000,000 per occurrence.

Standards re Provision of Rideshare Services

Luggage or loads

20. (1) A rideshare driver, while providing a designated rideshare service, shall ensure that any luggage or load carried in or on the rideshare vehicle is securely loaded and restrained so that it cannot,

(a) interfere with the entry and exit of passengers from the vehicle; or

(b) fall or shift in a way that could contact or interfere with a passenger or the driver.

(2) Subsection (1) does not apply in respect of a bicycle that is securely fastened to an exterior bicycle rack or to a mobility device used by a passenger with disabilities.

Proposed fare and route

21. (1) A rideshare operator shall disclose the following details to a passenger through the rideshare platform before the passenger is required to confirm their request for a designated rideshare service:

1. The fare that will be charged for the service, including all fees, surcharges and any other charges.

2. The proposed route.

(2) Before a passenger for a designated rideshare service enters a rideshare vehicle, the rideshare operator shall, through its rideshare platform,

(a) provide means for the passenger to verify that they are entering the requested rideshare vehicle; and

(b) provide the passenger with the licence plate number of the rideshare vehicle and the rideshare driver’s first name and photograph.

(3) A rideshare driver shall notify the passenger of any material deviations from the proposed route referred to in paragraph 2 of subsection (1).

(4) A rideshare operator shall accept payment for the fare through the rideshare platform.

(5) A rideshare operator shall issue an itemized receipt for a designated rideshare service electronically.

Accessible services

22. (1) No rideshare driver shall, solely because of the presence of a service animal accompanying a person with a disability,

(a) refuse to provide a designated rideshare service to the person;

(b) refuse to permit the person and service animal to enter or remain in the vehicle; or

(c) charge, impose, or apply a different fare, fee, surcharge, or pricing structure for the designated rideshare service because of the presence of a service animal.

(2) A rideshare operator shall, as an ongoing obligation, ensure that it has detailed measures, policies and procedures to facilitate the provision of designated rideshare services in accessible vehicles, and shall inform the Registrar, as part of the application and renewal process or on request of the Registrar, how it intends to,

(a) provide designated rideshare services to persons with disabilities; and

(b) promote the availability and use of accessible vehicles for designated rideshare services.

(3) The Registrar may set performance targets respecting the provision of designated rideshare services in accessible vehicles.

Complaints

23. A rideshare operator shall ensure that passengers who receive designated rideshare services are able to submit complaints through the rideshare platform and the operator shall monitor and promptly respond to any complaints received.

Northlander Stations

Restrictions re Northlander station premises

24. (1) No person shall facilitate, offer or provide private passenger transportation services at Northlander station premises, or solicit passengers to use private passenger transportation services at Northlander station premises, including by street hail or taxi stand, unless,

(a) the person operates a motor vehicle, other than a bus, operating under a municipal business licence to provide private passenger transportation services, including a taxicab or limousine;

(b) the person offers designated rideshare services operating under an approval issued under this Regulation at Northlander station premises that are not taxi stands; or

(c) the person is permitted to solicit, facilitate, offer or provide services under Ontario Regulation 418/21 (Passenger Transportation Vehicles) made under the Act in respect of services other than designated rideshare services.

(2) The owner of a motor vehicle shall not cause or permit the motor vehicle to be driven by a person at Northlander station premises if the owner knows or has reason to believe the driver intends to contravene subsection (1).

(3) A police officer or an officer appointed for the purposes of carrying out the provisions of the Act, may direct a motor vehicle to leave Northlander station premises if the officer reasonably believes a contravention of this section is occurring or is about to occur, and the driver of the vehicle shall obey the direction.

Records and Reporting

Audits

25. The Registrar may audit or authorize an audit to be conducted of a rideshare operator for the purposes of determining whether the rideshare operator is in compliance with this Regulation.

Records re drivers, vehicles, etc.

26. (1) A rideshare operator shall prepare and maintain the following records:

1. For every rideshare driver who is eligible to provide designated rideshare services through the rideshare operator’s rideshare platform,

i. the driver’s full name and driver’s licence number,

ii. proof that, at least once annually, the rideshare operator assessed each rideshare driver’s eligibility under section 13 to provide designated rideshare services, and documentation of the results of that assessment,

iii. proof that the driver successfully completed the training required under section 14,

iv. the dates on which the driver was eligible to provide designated rideshare services for the rideshare operator,

v. the dates, if any, on which the driver was temporarily or permanently removed from the rideshare platform and the reason for the removal,

vi. the dates and times the rideshare driver was logged into the platform and available to provide designated rideshare services, and whether the driver was available to provide such services to persons with disabilities,

vii. the dates and times the driver spent transporting passengers, and

viii. instances of non-compliance by the rideshare driver with this Regulation that are known to the rideshare operator.

2. For every rideshare vehicle used by a rideshare driver who is eligible to provide designated rideshare services through the rideshare operator’s rideshare platform, a record of,

i. the make, model, colour and year of the vehicle,

ii. the vehicle’s licence plate number,

iii. the vehicle’s vehicle identification number,

iv. the most recent safety standards certificate, as defined in Ontario Regulation 170/22 (Vehicle Inspection Centres), for the vehicle, and

v. a copy of the insurance documents for the vehicle.

3. For every designated rideshare service that is requested in the current calendar year and the three previous calendar years, a record of,

i. the pick‑up and drop‑off locations, geocoded to a level of precision approved by the Registrar,

ii. the date and time the service was requested, accepted, commenced and completed,

iii. the type or category of service provided, including whether the service was provided in an accessible vehicle,

iv. the GPS tracking records for the service,

v. whether the service was cancelled and the reason for cancellation, and

vi. the fare that was charged, including all fees, surcharges and any other charges.

4. For every complaint received under section 23, a copy of the complaint and information about the rideshare operator’s response and any resolution of the complaint.

5. For every collision or safety incident that occurs during a designated rideshare service,

i. the date, time and general location of the collision or safety incident,

ii. a description of the nature of the collision or safety incident,

iii. whether the incident involved injuries, fatalities or significant property damage,

iv. whether police or emergency services attended and, if applicable, a police report number,

v. a summary of any actions taken by the rideshare operator in response to the collision or safety incident,

vi. whether the designated rideshare service was provided in an accessible vehicle, and

vii. any other information reasonably required by the Registrar for the purposes of administering or enforcing this Regulation or evaluating the pilot project.

(2) A rideshare operator shall keep the records described in paragraphs 1 and 2 of subsection (1) for at least three years after the rideshare driver’s access to the rideshare platform is removed.

(3) A rideshare operator shall keep the records described in paragraph 4 of subsection (1) for at least three years after the day the complaint is resolved.

(4) A rideshare operator shall keep the records described in paragraph 5 of subsection (1) for at least three years after the day the collision or safety incident occurs.

(5) A rideshare operator shall ensure that the records described in subsection (1) can be produced promptly in a usable electronic form.

Collisions and incidents

27. A rideshare driver shall report any collision or safety incident that occurs during a designated rideshare service requested through a rideshare operator’s rideshare platform to the rideshare operator immediately after the occurrence or as soon as practicable thereafter.

Reports and information for Registrar

28. (1) A rideshare operator shall, within 15 days, notify the Registrar of any change to,

(a) the operator’s legal name or name under which it carries on business;

(b) the operator’s business address or email address; or

(c) if applicable, the officers or directors of the operator.

(2) If a rideshare operator decides to cease operating its rideshare business in any or all of the designated areas, it shall notify the Registrar promptly after ceasing operation.

(3) A rideshare operator shall submit to the Registrar a summary of the following information on a quarterly basis, for the period included in the quarter, in the form, manner and format specified by the Registrar:

1. A list of rideshare drivers and rideshare vehicles that were eligible to provide designated rideshare services during the period, and whether the vehicles were accessible vehicles.

2. The number of trips requested and provided and whether the request was for an accessible vehicle.

3. The number of complaints received and the nature of each complaint.

4. The number of collisions and safety incidents and the details set out in paragraph 5 of subsection 26 (1) for each collision or safety incident.

(4) The first report described in subsection (3) shall be submitted no later than three months after the effective date in the notice of approval issued to the rideshare operator under subsection 5 (5).

(5) The Registrar may, at any time and for any purpose related to the administration or enforcement of the Act or this Regulation, request that a rideshare operator provide to the Registrar any document or record the operator is required to keep under this Regulation, or a summary of those records, and any person to whom such a request is made shall comply with the request within the time and in the form, manner and format specified by the Registrar.

(6) Without limiting subsection (5), the Registrar may request information or records for the following purposes:

1. Evaluating the pilot project.

2. Analyzing road safety, collisions and safety incidents.

3. Monitoring accessibility and service availability.

4. Transportation system planning and congestion management.

5. Evaluating transportation connectivity in the designated area.

6. Any other purpose authorized under the Act or this Regulation.

(7) The Registrar may require a rideshare operator to submit the information required under subsections (5) and (6) in an aggregated and anonymized format.

(8) A police officer or an officer appointed for the purposes of carrying out the provisions of the Act may examine any document or record the operator is required to keep.

(9) The Registrar may receive complaints concerning conduct that may contravene this Regulation and may make written requests to persons for information regarding complaints, indicating the nature of the complaint.

(10) A rideshare operator shall ensure that the data submitted to the Registrar or a police officer or officer described in subsection (8) is accurate, complete and up-to-date.

Data security

29. (1) A rideshare operator shall implement measures to protect any records it is required to keep under this Regulation against unauthorized access, use, disclosure, modification or destruction.

(2) Records shall be transmitted to the Registrar using secure, encrypted electronic file transfer methods.

(3) A rideshare operator shall immediately notify the Registrar, in writing, of any unauthorized access to, use of or disclosure of any records it is required to keep under this Regulation, and shall include in the notice a description of the incident and any mitigation measures taken or proposed.

(4) Records required to be kept under this Regulation shall be stored separately from proprietary business data of the rideshare operator.

Transition, Revocation, Commencement

Transition

30. This Regulation does not apply to a rideshare operator in respect of a designated area if it was providing designated rideshare services that were initiated in the designated area on or before the day this Regulation comes into force, until,

(a) 60 days after this Regulation comes into force, if the operator does not submit an application for approval before the day that period expires; or

(b) if the operator submits an application for approval within the period described in clause (a), the effective date specified in the notice under subsection 5 (5).

Note: Section 31 comes into force on May 19, 2027.

Revocation

31. This Regulation is revoked.

32. Omitted (provides for coming into force of provisions of this Regulation).

SCHEDULE 1
Designated Areas

1. Township of Algonquin Highlands.

2. Township of Armour.

3. Township of Armstrong.

4. Township of Black River-Matheson.

5. Township of Bonfield.

6. Town of Bracebridge.

7. Township of Brethour.

8. Village of Burk’s Falls.

9. Municipality of Callander.

10. Municipality of Calvin.

11. Township of Casey.

12. Township of Chamberlain.

13. Municipality of Charlton and Dack.

14. Township of Chisholm.

15. Town of Cobalt.

16. Town of Cochrane.

17. Unorganized Territory of Cochrane, South West Part, in the District of Cochrane.

18. Unorganized Territory of Cochrane, South East Part, in the District of Cochrane.

19. Unorganized Territory of Cochrane, North Part, in the District of Cochrane.

20. Township of Coleman.

21. Municipality of East Ferris.

22. Town of Englehart.

23. Township of Evanturel.

24. Township of Fauquier-Strickland.

25. Township of Gauthier.

26. Township of Georgian Bay.

27. Town of Gravenhurst.

28. Township of Harley.

29. Township of Harris.

30. Town of Hearst.

31. Township of Hilliard.

32. Township of Hudson.

33. Town of Huntsville.

34. Town of Iroquois Falls.

35. Township of James.

36. Township of Joly.

37. Town of Kapuskasing.

38. Town of Kearney.

39. Township of Kerns.

40. Town of Kirkland Lake.

41. Township of Lake of Bays.

42. Township of Larder Lake.

43. Town of Latchford.

44. Township of Machar.

45. Municipality of Magnetawan.

46. Township of Matachewan.

47. Township of Mattawan

48. Township of Mattice-Val Côté.

49. Township of McGarry.

50. Township of McMurrich/Monteith.

51. Township of Minden Hills.

52. Township of Moonbeam.

53. Town of Moosonee.

54. Township of Muskoka Lakes.

55. Township of Nipissing.

56. Unorganized Territory of Nipissing, South Part, in the District of Nipissing

57. Unorganized Territory of Nipissing, North Part, in the District of Nipissing

58. City of North Bay.

59. Township of Opasatika.

60. Unorganized Territory of Parry Sound, North East Part, in the District of Parry Sound.

61. Unorganized Territory of Parry Sound, Centre Part, in the District of Parry Sound.

62. Township of Perry.

63. Municipality of Powassan.

64. Township of Ryerson.

65. Township of Seguin.

66. Town of Smooth Rock Falls.

67. Village of South River.

68. Township of Strong.

69. City of Greater Sudbury

70. Village of Sundridge.

71. Municipality of Temagami.

72. City of Temiskaming Shores.

73. Village of Thornloe.

74. Unorganized Territory of Timiskaming, East Part, in the District of Timiskaming.

75. Unorganized Territory of Timiskaming, West Part, in the District of Timiskaming.

76. City of Timmins.

77. Township of Val Rita-Harty

78. Municipality of West Nipissing.

79. Municipality of Whitestone.