Accessibility in the Ontario Public Service

The Ontario Public Service (OPS) is committed to creating an accessible organization by removing barriers for people with disabilities whether they work in the OPS, do business with the Ontario government or are members of the public who use our services every day.

Ontario Public Service Statement of Commitment

The OPS endeavours to demonstrate leadership for accessibility in Ontario. Our goal is to ensure accessibility for our employees and the public we serve in our services, products and facilities.

Ontario Public Service accessibility plans and policies

Ontario has set standards for accessibility under the Accessibility for Ontarians with Disabilities Act, 2005.

The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11), under the act, includes accessibility standards for

  • Customer Service,
  • Information and Communications,
  • Employment,
  • Transportation
  • and the Design of Public Spaces.

These important standards are designed to create a barrier-free and accessible Ontario by 2025.

Learn more about how the OPS is working to comply with the requirements under each of the standards to remove barriers to our programs and services:

To receive a copy of the Ontario Public Service 2023 Annual AODA Compliance Report (ACR), email your request to