You're using an outdated browser. This website will not display correctly and some features will not work.
Learn more about the browsers we support for a faster and safer online experience.

Ministry of Government Services Act
Loi sur le ministère des Services gouvernementaux

ONTARIO REGULATION 475/07

SERVICE PROVIDER ORGANIZATIONS — SERVICEONTARIO

Historical version for the period May 1, 2009 to August 11, 2010.

Last amendment: O. Reg. 182/09.

This Regulation is made in English only.

CONTENTS

Designation of ServiceOntario

1.

Designation as service provider organization

Designated Services — Government of Ontario

1.1

Administrative services

Designated Services — Ministry of Health and Long-Term Care

1.2

Health cards and organ donor registration

1.3

Administrative services

Designated Services — Ministry of Natural Resources

2.

Fishing licences

3.

Hunting licences

4.

Hunting and fishing licences

5.

Trapping licences

6.

Possessing, buying and selling wildlife

7.

Crown land camping permits

8.

Other administrative services

Designated Services — Ministry of Revenue

8.1

Administrative services

Designated Services — Ministry of Transportation

9.

Highway Traffic Act licences, permits and plates

10.

Motorized Snow Vehicles Act licences and permits

11.

Off-Road Vehicles Act permits and plates

11.1

Photo cards

12.

Ministry records

13.

Other administrative services

Designated Services — City of Toronto

14.

Tax collection

Designation of ServiceOntario

Designation as service provider organization

1. ServiceOntario, a part of the Ministry of Government Services, is designated under subsection 17.1 (1) of the Act as a service provider organization. O. Reg. 475/07, s. 1.

Designated Services — Government of Ontario

Administrative services

1.1 The following administrative services are designated as services which ServiceOntario may provide to the public on behalf of the Government of Ontario:

1. Providing information and responding to queries in relation to programs or services provided by the Government.

2. Accepting correspondence, accepting applications for programs or services provided by the Government, accepting documents and other information required in support of those applications and forwarding that correspondence and those applications, documents and other information to the appropriate ministry or agency of the Government. O. Reg. 224/08, s. 1.

Designated Services — Ministry of Health and Long-Term Care

Health cards and organ donor registration

1.2 The following actions are designated as services that ServiceOntario may provide to the public on behalf of the Minister of Health and Long-Term Care, the Ministry of Health and Long-Term Care and, where applicable, the General Manager for the Ontario Health Insurance Plan:

1. Health cards: accepting and processing applications for the issuance, replacement or renewal of a health card, changing information on a health card and accepting the return or surrender of a health card in accordance with the Health Insurance Act and the regulations made under it.

2. Organ donor registration: registering the organ donation preferences for clients with a health card in accordance with the Trillium Gift of Life Network Act and the regulations made under it. O. Reg. 224/08, s. 1.

Administrative services

1.3 The following administrative services otherwise provided by the Ministry of Health and Long-Term Care are designated as services which ServiceOntario may provide to the public on behalf of that Ministry and, where applicable, the General Manager for the Ontario Health Insurance Plan:

1. Providing information and responding to queries in relation to actions listed in section 1.2 and services listed in this section.

2. Accepting applications for programs related to the provision of insured services under the Health Insurance Act and the regulations made under it.

3. Updating databases that the Ministry maintains of personal information of health card holders. O. Reg. 224/08, s. 1.

Designated Services — Ministry of Natural Resources

Fishing licences

2. The following services under the Fish and Wildlife Conservation Act, 1997 with respect to fishing licences are designated as services which ServiceOntario may provide to the public on behalf of the Minister of Natural Resources and the Ministry of Natural Resources:

1. Fishing outdoors cards: issuing or replacing a fishing outdoors card or a temporary fishing outdoors card.

2. Sport fishing licences: issuing or replacing a sport fishing licence.

3. Validation tags for fishing licences: issuing, replacing or upgrading a validation tag that is required to validate a fishing licence.

4. Licences to stock fish: replacing a licence to stock fish.

5. Bait dealer’s licences: issuing or replacing a bait dealer’s licence.

6. Licences to possess nets: issuing or replacing a licence to possess nets.

7. Fishing hut numbers: assigning a fishing hut number. O. Reg. 475/07, s. 2.

Hunting licences

3. The following services under the Fish and Wildlife Conservation Act, 1997 with respect to hunting licences are designated as services which ServiceOntario may provide to the public on behalf of the Minister of Natural Resources and the Ministry of Natural Resources:

1. Hunting licences: issuing, replacing or renewing a licence, or licence tag, to hunt wildlife or a class of wildlife that is listed in Ontario Regulation 665/98 (Hunting) made under the Fish and Wildlife Conservation Act, 1997.

2. Validation documents for hunting licences: issuing or replacing a validation tag, seal, validation certificate or any other document that is required to validate a hunting licence for wildlife or any class of wildlife described in paragraph 1.

3. Hunter apprenticeship safety cards: issuing or replacing a hunter apprenticeship safety card.

4. Other licences: issuing or replacing a licence to chase racoon at night and to chase fox, coyote or wolf during the day or a licence to act as a guide. O. Reg. 475/07, s. 3.

Hunting and fishing licences

4. The issuing or replacing of a hunting/fishing outdoors card or of a temporary hunting/fishing outdoors card under the Fish and Wildlife Conservation Act, 1997 is designated as a service with respect to hunting and fishing licences which ServiceOntario may provide to the public on behalf of the Minister of Natural Resources and the Ministry of Natural Resources. O. Reg. 475/07, s. 4.

Trapping licences

5. The following services under the Fish and Wildlife Conservation Act, 1997 with respect to trapping licences are designated as services which ServiceOntario may provide to the public on behalf of the Minister of Natural Resources and the Ministry of Natural Resources:

1. Trapping licences: issuing or replacing a trapping licence.

2. Helper’s trapping licences: issuing or replacing a helper’s trapping licence. O. Reg. 475/07, s. 5.

Possessing, buying and selling wildlife

6. The following services under the Fish and Wildlife Conservation Act, 1997 with respect to licences, certificates and permits relating to the possession, buying and selling of wildlife are designated as services which ServiceOntario may provide to the public on behalf of the Minister of Natural Resources and the Ministry of Natural Resources:

1. Certificates of reporting: issuing or replacing a certificate of reporting.

2. Licences to possess a pelt: issuing or replacing a licence to possess a pelt.

3. Licences to send pelts to a tanner: issuing or replacing a licence to send pelts to a tanner.

4. Farmer’s licences to sell pelts and carcasses: issuing or replacing a farmer’s licence to sell pelts and carcasses.

5. Fur dealer’s licences: issuing or replacing a fur dealer’s licence authorizing tanning or a fur dealer’s licence authorizing the buying or selling of pelts.

6. Hides and cast antlers dealer’s licences: issuing, renewing or replacing a hides and cast antler’s dealer’s licence.

7. Export permits: issuing an export permit for moose, deer and bear, an export permit for a furbearing mammal or its pelt or an export permit for hides and cast antlers. O. Reg. 475/07, s. 6.

Crown land camping permits

7. The following service under the Public Lands Act is designated as a service which ServiceOntario may provide to the public on behalf of the Minister of Natural Resources and the Ministry of Natural Resources:

1. Crown land camping permits: issuing a Crown land camping permit. O. Reg. 475/07, s. 7.

Other administrative services

8. The following administrative services otherwise provided by the Ministry of Natural Resources are designated as services which ServiceOntario may provide to the public on behalf of that Ministry:

1. Accepting applications for refunds in relation to the services listed in sections 2 to 7.

2. Providing information and responding to queries in relation to services listed in sections 2 to 7.

3. Changing personal information of outdoors card holders that is maintained in the Outdoors Card Information System.

4. Accepting applications, consents, declarations and other documents required in connection with the issuance of any of the licences referred to in sections 2 to 7. O. Reg. 475/07, s. 8.

Designated Services — Ministry of Revenue

Administrative services

8.1 The following administrative services otherwise provided by the Ministry of Revenue are designated as services which ServiceOntario may provide to the public on behalf of the Ministry:

1. Accepting returns, payments, applications for registration and notices of objection in relation to Acts administered by the Minister of Revenue.

2. Updating information, including personal information, of individuals, vendors and other registrants, where the information is maintained by the Ministry in respect of taxation or benefit programs administered by the Ministry. O. Reg. 224/08, s. 2.

Designated Services — Ministry of Transportation

Highway Traffic Act licences, permits and plates

9. (1) The following services under the Highway Traffic Act are designated as services which ServiceOntario may provide to the public on behalf of the Minister of Transportation and the Ministry of Transportation:

1. Driver’s licences: issuing, replacing or renewing a driver’s licence, issuing a temporary licence, changing a licence class, condition or endorsement, changing information on a licence and accepting the return or surrender of a licence.

2. Driving instructor licences: accepting an application for renewal or replacement of a driving instructor licence.

3. Vehicle permits: issuing, replacing or renewing a vehicle permit, changing the classification or status of a permit, issuing evidence of validation for a permit and changing information on a permit.

4. Number plates: issuing evidence of validation for a number plate.

5. Disabled person parking permits: issuing, replacing or renewing a disabled person parking permit and changing information on a permit.

6. Garage licences: issuing or replacing a garage licence.

7. Storage licences: issuing or replacing a storage licence. O. Reg. 475/07, s. 9 (1).

(2) ServiceOntario is authorized to exercise the powers and perform the functions and duties of the Minister of Transportation under subsections 7 (21) and 32 (6) of the Highway Traffic Act. O. Reg. 475/07, s. 9 (2).

Motorized Snow Vehicles Act licences and permits

10. The following services under the Motorized Snow Vehicles Act are designated as services which ServiceOntario may provide to the public on behalf of the Minister of Transportation and the Ministry of Transportation:

1. Motorized snow vehicle operator’s licences: issuing or replacing a motorized snow vehicle operator’s licence.

2. Motorized snow vehicle permits: issuing or replacing a motorized snow vehicle permit and issuing evidence of the validation of a motorized snow vehicle permit. O. Reg. 475/07, s. 10.

Off-Road Vehicles Act permits and plates

11. The following services under the Off-Road Vehicles Act are designated as services which ServiceOntario may provide to the public on behalf of the Minister of Transportation and the Ministry of Transportation:

1. Off-road vehicle permits: issuing or replacing an off-road vehicle permit.

2. Off-road vehicle number plates: issuing or replacing an off-road vehicle number plate. O. Reg. 475/07, s. 11.

Photo cards

11.1 The following services under the Photo Card Act, 2008 are designated as services which ServiceOntario may provide to the public on behalf of the Minister of Transportation and the Ministry of Transportation with respect to photo cards as defined in that Act:

1. Issuing, replacing or renewing a photo card.

2. Changing a photo card or a condition, endorsement or information on a photo card.

3. Accepting the return or surrender of a photo card. O. Reg. 182/09, s. 1.

Ministry records

12. (1) The following services with respect to records maintained by the Ministry of Transportation are designated as services which ServiceOntario may provide to the public on behalf of that Ministry:

1. Providing copies of records about motor vehicles, motorized snow vehicles and off-road vehicles.

2. Providing copies of records about drivers.

3. Providing copies of CVOR records for commercial motor vehicle operators.

4. Accepting and processing requests to the Ministry of Transportation to certify records maintained by that Ministry. O. Reg. 475/07, s. 12 (1).

(2) In this section,

“CVOR records” has the same meaning as in section 4 of Ontario Regulation 424/97 (Commercial Motor Vehicle Operators’ Information) made under the Highway Traffic Act. O. Reg. 475/07, s. 12 (2).

Other administrative services

13. The following administrative services otherwise provided by the Ministry of Transportation are designated as services which ServiceOntario may provide to the public on behalf of that Ministry:

1. At a location in the City of Toronto and at a location in the City of Ottawa, administering examination services to members of the public that are required by the Minister of Transportation, including tests of knowledge of the Highway Traffic Act and the regulations made under it but excluding road tests and air brake endorsement practical tests, to obtain, renew, maintain, upgrade or reinstate a driver’s licence or any class of driver’s licence.

2. Administering vision examinations for licensing purposes.

3. Accepting and processing payments of fees, tolls, fines and penalties.

4. Accepting and processing applications for refunds in relation to the services listed in sections 9 to 12 and this section.

5. Selling products, including sample number plates, gift certificates for own choice plates and used vehicle information packages.

6. Providing information and responding to queries in relation to services listed in sections 9 to 12 and this section. O. Reg. 475/07, s. 13.

Designated Services — City of Toronto

Tax collection

14. The following service is designated as a service which ServiceOntario may provide to the public on behalf of the City of Toronto: collecting a tax in relation to motor vehicles if,

(a) the tax is authorized in a by-law made under the City of Toronto Act, 2006; and

(b) ServiceOntario is authorized by the City to collect the tax. O. Reg. 224/08, s. 3.

15. Revoked: O. Reg. 224/08, s. 3.