Important: This version of the e-Laws website will be upgraded to a new version in the coming weeks.
You can try the beta version of the new e-Laws at ontario.ca/laws-beta.
O. Reg. 162/24: GENERAL
under At Your Service Act, 2022, S.O. 2022, c. 2, Sched. 1
Skip to content| current | April 10, 2024 – (e-Laws currency date) |
At Your Service Act, 2022
GENERAL
Consolidation Period: From April 10, 2024 to the e-Laws currency date.
Note: THIS REGULATION IS NOT YET IN FORCE. It comes into force on January 1, 2025.
No amendments.
This is the English version of a bilingual regulation.
Prescribed criteria, service standard
1. The following criterion is prescribed for the purposes of clause (b) of the definition of “service standard” in section 1 of the Act:
1. The standard is approved by the Deputy Minister of the relevant ministry that established the standard.
Service standards
2. Every ministry shall establish service standards in accordance with the following rules:
1. The service standards must be in respect of requests or applications for a permit or licence issued under an Act for which the Minister of the respective ministry is responsible, other than in respect of a permit or licence that is issued by,
i. a Crown corporation, as defined in subsection 1 (1) of the Crown Liability and Proceedings Act, 2019,
ii. a Crown agency, as defined in section 1 of the Crown Agency Act, or
iii. an administrative authority, as defined in section 2 of the Safety and Consumer Statutes Administration Act, 1996.
2. The service standards must relate to a request or application for a permit or licence in respect of a business.
3. If a request or application for a permit or licence may be made by different methods, such as by phone, in person or online, a service standard must be established for each method.
4. A ministry must establish a service standard in respect of a request or application for a permit or licence that the ministry considers to be made in normal circumstances and a different service standard for requests or applications that are not made in normal circumstances.
Publication of service standards
3. (1) Every ministry shall ensure that its service standards are published on a Government of Ontario website.
(2) Every ministry shall publish reports respecting their compliance with the service standards established in accordance with section 2, including the percentage of time the ministry has met those service standards.
(3) The reports mentioned in subsection (2) must be published on or before the last day of January, April, July and October in each year, beginning with the first report on or before July 31, 2025.
4. Omitted (provides for coming into force of provisions of this Regulation).