General Questions about Driver and Vehicle Online Services
- How do I get help with ServiceOntario Driver and Vehicle Online Services?
- What are the fees for ServiceOntario Driver and Vehicle Online Services?
- What types of payment does the online service accept?
- How do I know that my online transaction was successful?
- My online transaction failed; will I be charged for the transaction?
- What address will my product be mailed to?
- Are there other ways to access Ministry of Transportation services?
- What are the options for paying fees at a Driver and Vehicle Licence Issuing Office?
- Why am I not able to access all Government of Ontario services online?
- What additional electronic services are offered on the ServiceOntario website?
- I received my credit card statement, and it shows two entries for a single purchase I made via the ServiceOntario online services. What does this mean?
- My order failed, and I was told that it would be shown on my credit card statement as two entries: a purchase and a reimbursement. When I received my statement, the purchase was shown, but not the reimbursement. What should I do?
- I received my credit card statement, and it shows three entries for a single purchase I made via the ServiceOntario online services. What does this mean?
1. How do I get help with ServiceOntario Driver and Vehicle Online Services?
Throughout the web pages, we have placed "Help" buttons where we think you may need more information. You may also want to review the other frequently asked questions on this page. If you still cannot find the answer to your question, please complete the feedback form.
For general help with ServiceOntario Online Services, call the Citizens' Inquiry Bureau:
- Toll-free in Ontario: 1-888-463-6461, 8:30 a.m. to 5 p.m., Monday to Friday.
For help with specific questions relating to the ServiceOntario MTO Online products and services call:
- Toll-free at 1-800-387-3445 or 416-235-2999 (GTA), 8:30 a.m. to 5 p.m., Monday to Friday.
2. What are the fees for ServiceOntario Driver and Vehicle Online Services?
- Licence Plate Validation Sticker Renewal - Yearly Fees*
- Passenger vehicles or motorized mobile homes
- In Southern Ontario, Cost:$74.00
- In Northern Ontario, Cost:$37.00
- Motorcycles
- In Southern Ontario, Cost: $42.00
- In Northern Ontario, Cost: $21.00
- Commercial vehicle gross weight less than 3,000 kg
- In Southern Ontario, Cost: $74.00
- In Northern Ontario, Cost: $74.00
- Commercial vehicle gross weight less than 3,000 kg, personal use
- In Southern Ontario, Cost: $74.00
- In Northern Ontario, Cost: $37.00
- Motorized snow vehicles
- In Southern Ontario, Cost: $15.00
- In Northern Ontario, Cost: $0.00
- Historical vehicles, Cost: $18.00
- Passenger vehicles or motorized mobile homes
- Driver or Vehicle Abstracts
- Cost: $12.00
- Personalized and Graphic Plates
- 2 to 8 character personalized plates, Cost: $251.65
- 2 to 6 character plates with a graphic, Cost: $336.40
- Motorcycle plates (2 to 5 characters), Cost: $251.65
- Please note that personalized licence plates are not available for limited-speed motorcycles.
- Used Vehicle Information Package (UVIP)
- Cost: $20.00
*Notes: The renewal of your validation sticker is a full year, which will begin from the expiry date of your last sticker, regardless when you have renewed.
Effective July 1, 2010, the Harmonized Sales Tax (HST) will be charged to all ServiceOntario fees, licences and permits where the tax is applicable. For additional information about the HST, call the Ontario Ministry of Revenue at 1-800-337-7222 or 1-800-263-7776 (TTY). You can also visit www.ontario.ca/taxchange.
3. What types of payment does the online service accept?
The Internet service will only accept VISA, MasterCard or American Express.
4. How do I know that my online transaction was successful?
The receipt page displayed at the end of the transaction will indicate if your transaction was processed successfully.
5. My online transaction failed; will I be charged for the transaction?
No, under normal circumstances you should not be charged for the transaction. However, should you realize that you have been charged, please contact the Driver and Vehicle Information Service at 416-235-2999 (GTA) or toll free in Canada at 1-800-387-3445.
6. What address will my product be mailed to?
If you order a licence plate validation sticker, a used vehicle information package (UVIP) or a personalized licence plate, your product will be mailed to the address that the Ministry of Transportation (MTO) has on file. You can also provide MTO with a delivery address for the product.
Abstracts are provided electronically at the end of your transaction.
7. Are there other ways to access Ministry of Transportation services?
Yes. You can visit any of the ServiceOntario Kiosks located across the province. These kiosks have extended hours of availability.
If you are unable to visit a kiosk, you can visit a Driver and Vehicle Licence Issuing Office.
See Online Driver Services for other online products and services.
8. What are the options for paying fees at a Driver and Vehicle Licence Issuing Office?
Payments can be made using cash, certified personal cheque, debit card, VISA, MasterCard, American Express or money order.
9. Why am I not able to access all Government of Ontario services online?
The Ontario government is working toward providing you with more online services. However, it takes time to set up secure services that ensure your privacy is protected at all times. We will only implement an electronic service when we know the whole system is secure, your privacy is protected and it is easy for you to use.
10. What additional electronic services are offered on the ServiceOntario website?
You can register a business, apply for a birth certificate, renew your Outdoors Card, reserve a campsite, find out about apprenticeship programs, find electronic forms bundled around common themes, or get help on dealing with major life events such as getting married. Visit the website regularly, because we are adding services all the time.
An unsuccessful order is shown on the credit card statement as two entries: a purchase and a reimbursement. In this case, the date and time of the purchase and reimbursement should be the same. However, if you placed an order twice for the same item, it will also be shown as two entries, one for each time a purchase order was placed. No reimbursement will be shown.
You will need to contact your financial institution to determine when they received the request for reimbursement. If the request was not received, call the ServiceOntario Driver and Vehicle Contact Centre at 416-235-2999 or 1-800-387-3445.
If an order included more than one item, one or more of which could not be processed, it is shown on the credit card statement as three entries: a purchase including the cost of the item(s) which could not be processed, a reimbursement for that amount, and a purchase showing the corrected amount including only the items which could be processed. The date and time of the purchase, the reimbursement, and the corrected purchase amount should be the same.
