Providing accessible services and information to Ontarians is an important part of what we do at the Ontario Public Service.

Accessibility in the Ontario Public Service

The Ontario Public Service (OPS) is committed to creating an accessible organization by removing barriers for people with disabilities whether they work in the OPS, do business with the Ontario government or are members of the public who use our services every day.

Ontario Public Service Statement of Commitment

The OPS endeavours to demonstrate leadership for accessibility in Ontario. Our goal is to ensure accessibility for our employees and the public we serve in our services, products and facilities.

Ontario Public Service accessibility plans and policies

Ontario has laws that set standards for accessibility, under the Accessibility for Ontarians with Disabilities Act, 2005. The first of these, which became law in 2008, are the Accessibility Standards for Customer Service (Ontario Regulation 429/07).

Learn more about what customers can expect from us:

The second standard, called The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) became law in 2011. This regulation includes accessibility standards for Information and Communications, Employment, Transportation and the Design of Outdoor Public Spaces. These important standards are designed to create a barrier-free and accessible Ontario by 2025.

Learn more about how the OPS is working to comply with the requirements under each of the standards and to model leadership in removing barriers to our programs and services:

Updated: March 16, 2015