Providing accessible services and information to Ontarians is an important part of what we do at the Ontario Public Service (OPS).
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Accessibility in the Ontario Public Service
The OPS is committed to creating an accessible organization by removing barriers for people with disabilities. This includes people who work with the OPS, many others across the province such as volunteers and service organizations, and members of the public who use our services every day.
Ontario Public Service Statement of Commitment
The OPS endeavours to demonstrate leadership for accessibility in Ontario. Our goal is to ensure accessibility for our employees and the public we serve in our services, products and facilities.
Plans and policies
Our customer service policy
Ontario has laws that set standards for accessibility, under the Accessibility for Ontarians with Disabilities Act, 2005. The first of these, which became law in 2008, are the Accessibility Standards for Customer Service (Ontario Regulation 429/07). These important standards are designed to create a barrier-free and accessible Ontario by 2025. Learn more about what customers can expect from us:
- Ontario Public Service Accessible Customer Service Policy
- 2010 Customer Service Accessibility Report
Ontario Public Service accessibility plans and policies
The second standard, called The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) became law in 2011. This regulation includes accessibility standards for Information and Communications, Employment, and Transportation. Learn more about accessibility in the OPS: