Frequently Asked Questions: Getting Personalized Licence Plates
- What do I need to order a personalized plate?
- My personalized licence plate has been rejected. What can I do?
- What graphics are available?
- How can I ensure that I get the plate I want?
- Can I order more than one combination at the same time?
- Can I pick up my licence plate when it's ready?
- When will I receive my personalized licence plate?
- Can I convert my regular series plate into a personalized plate?
- Can I order a personalized plate for someone else?
- Where can I order a personalized plate?
- What should I do if I haven't received my licence plate at the end of eight weeks?
- The plate I have been sent isn't the one I ordered. What do I do?
- I have just realized that I made a mistake when I ordered my plate. What should I do?
- I have a personalized licence plate and I'd like to give it as a gift. Can I do that?
- Can I order a replacement personalized plate through the online service?
1. What do I need to order a personalized plate?
Your driver's licence or registrant identification number.
Your choice of licence plate content (letters, numbers, and graphic)
2. My personalized licence plate has been rejected, what can I do?
If your plate choice was not accepted during the transaction, it either has already been taken, or it does not meet MTO's criteria.
3. What graphics are available?
There are over 60 graphics to choose from.
4. How can I ensure that I get the plate I want?
To be fair to everyone who orders a personalized licence plate, plates are issued on a first-come, first-served basis.
5. Can I order more than one combination at the same time?
No. If you order a personalized licence plate through the online service, you can only order one plate per transaction.
6. Can I pick up my personalized licence plate when it's ready?
No, it will be mailed to the address on MTO's system or to the delivery address if you have provided one during your order.
7. When will I receive my personalized licence plate?
You will receive your personalized licence plate in approximately six to eight weeks. If you do not receive your plate in that time contact the Driver and Vehicle Information Service at 416-235-2999 (GTA) or toll free in Canada at 1-800-387-3445.
8. Can I convert my regular series plate into a personalized licence plate?
Yes, you can convert your regular series plate into a personalized plate. Visit a Driver and Vehicle Licence Issuing Office or call 1-800-AUTO-PL8 (1-800-288-6758) to place your order.
9. Can I order a personalized plate for someone else?
Yes, you can order a personalized plate for someone else. You will have to provide your driver's licence or registrant identification number. If you don't have a driver's licence or registrant identification number call 1-800-AUTO-PL8 (1-800-288-6758) or visit a Driver and Vehicle Licence Issuing Office.
10. Where can I order a personalized plate?
You can place your order through this online service, by calling 1-800-AUTO-PL8 (288-6758), and through Driver and Vehicle Licence Issuing offices.
11. What should I do if I haven't received my licence plate at the end of eight weeks?
Call 1-800-AUTO-PL8 to inquire about the status of your order.
12. The personalized plate I have been sent isn't the one I ordered. What do I do?
If you have any problem with your order, you can call 1-800-AUTO-PL8 and ask a representative to help you.
13. I have just realized that I made a mistake when I ordered my plate. What should I do?
Call 1-800-AUTO-PL8 for assistance.
14. I have a personalized licence plate and I'd like to give it as a gift. Can I do that?
Yes, a personalized plate can be transferred one time only to anyone before it is attached to a vehicle.
15. Can I order a replacement personalized plate through the online service?
No, contact a Driver and Vehicle Licence Issuing Office to order a replacement personalized plate.
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