ServiceOntario address change

Information about Changing your Address with the Ministry of Health and Long-Term Care

You should inform the Ministry of Health and Long-Term Care if you change your address. It is important that the ministry have your current address for any direct communication with you.

Changing your address online is a quick, convenient and secure way to advise the Ministry of Health and Long-Term Care that your address information has changed.

There is no charge for this service.

This service is intended only for residents of Ontario who have been issued a health card and are eligible for the Ontario Health Insurance Plan (OHIP).

Before you change your address online, you will need several pieces of information to help us make sure that the privacy of your personal information is protected and to prevent anyone who is not authorized to change your address from doing so.

If you cannot remember the document you used when you registered for your photo health card, you will need to change your address using another method.

Other Address Change Options

This is just one of the ways you can notify the Ministry of Health and Long-Term Care of your change of address, please visit the links below for information about other Address Change options.

• You may visit any of the ServiceOntario Kiosks. They are similar to automated teller machines and provide extended hours of service seven days a week. You will need to bring your health card as well as your new address and postal code. Here is a list of ServiceOntario Kiosk locations.
• Get a "Change of Address" form and return it by mail. Forms are available from the "Forms Online" section of the Ministry of Health and Long-Term Care website or from your local Ministry of Health and Long-Term Care office.
• Send a letter to your local Ministry of Health and Long-Term Care office. You must include your name, health number, telephone number, current address, and new address including postal code.
• Visit your local Ministry of Health and Long-Term Care office. List of office locations.
  

What You Will Need to Change Your Address

You will need several pieces of information to complete an Online Address Change with the Ministry of Health and Long-Term Care.

This will help us make sure that the privacy of your personal information is protected and to prevent anyone who is not authorized to change your address from doing so.

Red and White Health Card

Your red and white health card should look like one of the examples below.

If you have a Red and White health card you will be asked to provide the following pieces of information:

Health Number

• Your health number is the ten-digit number that appears on the face of your health card as shown in the above examples.

Version Code

• Not all red and white health cards have a version code. If you do not see a one or two-letter version code displayed in any of the areas as shown above, you do not have a version code and should leave this field blank during the transaction.

Postal Code

• The postal code for the last address you reported to the Ministry of Health and Long-Term Care.

Photo Health Card

Your photo health card should look like one of the examples below. Children younger than 15 1/2 years of age do not have their photo on their health card.

If you have a photo health card you will be asked to provide the following pieces of information:

Health Number

• Your health number is the ten-digit number that appears on the face of your health card as shown in the above example.

Version Code

• The version code is the two-letter code that appears to the right of your health number, as shown in the above example.

Citizenship or Immigration Document Number

• All applicants for a photo health card must show an original document that demonstrates their Canadian citizenship or immigration status.
  
  Please remember that any document you may have used for this purpose (e.g., Birth Certificate, Passport) is a legal document. Both the document itself and the information it contains should be kept in a secure place and not disclosed to any unauthorized party.
  
  During this transaction you must enter the last four characters of the document number you used to register for your photo health card.
  
  If your document number is 12345678 you should enter 5678.
  
  For Example: If you presented a Canadian Birth Certificate at the time you registered for your photo health card, and the Registration Number on your Birth Certificate is 12345678, you should enter 5678.
  
  Please remember that you will require the same document number each time you do an address change online. This is necessary to authenticate you as the cardholder.
  
  For more information please review the list of documents the Ministry of Health and Long-Term Care accepts to show Canadian citizenship or immigration status.
  
  You will be able to change your child's address on the Internet if you provided a citizenship document (e.g., birth certificate) or immigration document to us when he/she was registered.

How to Contact Us

If you cannot remember the document you used when you registered for your photo health card, you will need to change your address using another method (see Question 34).

For security and operational reasons, please do not send us your personal information, such as health numbers or address information, by email. Any information you attempt to submit via email is insecure and could be observed by another person while in transit.

For questions about changing your address with the Ministry of Health and Long-Term Care, you may call us at:

Toll Free: 1-866-295-8224, 8:30 a.m. to 5 p.m., Monday to Friday.
TTY: 1-800-387-5559, 8:30 a.m. to 5 p.m., Monday to Friday.

Collection of Personal Information

Personal information relating to clients of the Ministry of Health and Long-Term Care (MOHLTC) is for determination of eligibility of health coverage, health planning and administration of the Health Insurance and Drug Benefits Acts. The authority for the collection and use of this information is the Ministry of Health Act, S.6; the Health Insurance Act, s.2(3), clause 4 (2) (b), ss. (11) (1) and (2); the Ontario Drug Benefits Act, s. 2 and Regulation 868, R.R.O. 1990, S.2. For information about collection practices, call 1-800-268-1154 or write to the Director, Registration and Claims Branch, Box 48, Macdonald-Cartier Building, Kingston ON K7L 5J3.