ServiceOntario address change

Information about Changing your Address with the Ministry of Transportation

All licensed drivers and vehicle owners in Ontario are required by law, under the Highway Traffic Act, to notify the Ministry of Transportation within six days of any change of current address. It is important that the Ministry have your current address for any direct communication with you.

Changing your address online is a quick, convenient and secure way to advise the Ministry of Transportation that your address information has changed.

With this transaction, you can change your address on your Driver's Licence and Vehicle Registration. A change of address will apply to both your Driver's Licence and Vehicle Registration.

Please be advised that a new vehicle registration will not be issued. If you require a new Vehicle Registration, please visit your nearest Driver and Vehicle Licence Issuing Office (Driver and Vehicle Licence Issuing Office)

There is no charge for this service.

Other Address Change Options

If you do not wish to change your address using this service, please choose one of the links below for information about other address change options.

• You can visit a Driver and Vehicle Licence Issuing office.
• You can visit one of the ServiceOntario Kiosks. They are similar to automated teller machines and provide extended hours of service.
• You can mail in your change of address in writing or by completing a change of address stub from your Vehicle Registration or original Driver's Licence carrier document.

What You Will Need to Change Your Address

Before you change your address online, you will need:

• Your Driver's Licence or Registrant Identification Number (RIN).
• Your postal code last reported to the Ministry of Transportation.
• Your new address including street number, street name, apartment number or lot, concession (if applicable), township and rural route, city and postal code. The Ministry requires a complete residential address--a post office box alone is not sufficient.

If I update my address information using the Online Service, will I be notified of the change?

The Confirmation page displayed at the end of the transaction will indicate whether your transaction was processed successfully or unsuccessfully.

A new Driver's Licence will be mailed to you within approximately four to six weeks, if applicable. When you receive your new licence, please confirm the information is correct before destroying your old one.

If you do not receive your new Driver's Licence within 8 weeks, please call the Ministry of Transportation at 1-800-387-3445 or (416) 235-2999 (Toronto).

How to Contact Us

For any questions about changing your address with the Ministry of Transportation, please call 1-800-387-3445 or 416-235-2999 (Toronto), 8:30 a.m. - 5 p.m., Monday to Friday.

Collection of Personal Information

Personal information is collected by the Ministry of Transportation under the authority of section 205 of the Highway Traffic Act. The information is used for creating a record that is maintained as public record and used for the administration of the Ministry's driver, vehicle and carrier programs. Notwithstanding the above and subject to the paragraph below, residence address information which is collected is not part of public record and is not available to the general public.

Only "authorized" requestors who have been approved and have entered into a contractual agreement with the Ministry may obtain residence address information for the purposes set out below:

• Safety recalls by auto manufacturers
• Law enforcement
• Service of documents and for legal investigations which may give rise to legal proceedings (i.e., from lawyers, process servers, private investigators and security guards and for locating persons in connection with claims /litigation/accidents)
• Verification of information by financial institutions
• Debt collection
• Road toll collection (i.e., 407-ETR)
• Postal code verification (first three digits only)
• Key tag service (War Amps)
• Automobile insurance purposes
• Parking violations
• Government use for program delivery where authorized by statute
• Statistical/Educational (research by educational, research organizations)
• Public Interest - for example, compassionate circumstances to facilitate contacting next of kin or friend of individual who is in crisis, injured, ill or deceased, with confirmation by police or medical practitioner.

Any questions regarding the collection of personal information should be directed to:

Supervisor, Driver and Vehicle Licensing Call Centre
Licensing Administration Office
Ministry of Transportation
Main Floor, Building A
2680 Keele Street
Downsview, ON M3M 3E6
Telephone: (416) 235-2999