Frequently asked questions: general


15 results found
  • Where can I log into or get a ONe-key account?

    FAQ
    A ONe-key ID is a unique electronic credential that allows you to securely access ONe-Key enabled government services. ONe-Key services include: Accessibility Compliance Reporting (ACR) Developmental Services Consolidated Information System Employment Ont
  • Where can I find government telephone numbers?

    FAQ
    You can search for Ontario government offices contact information and the Government of Ontario employee telephone directory though INFO-GO online.
  • Where can I find Ontario publications?

    FAQ
    You can find books, maps and other government publications at ServiceOntario Publications. Our catalogues include: Occupational Health and Safety Building Codes and Guides Agricultural Publications MTO Driver's Handbook Series Ontario Parks Store Hea
  • My online transaction failed; will I be charged for the transaction?

    FAQ
    Under normal circumstances you should not be charged for the transaction. However, should you realize that you have been charged, please contact ServiceOntario for information regarding a refund: Toll Free: 1-800-267-8097 Toronto: 416-326-1234 TTY Toll Fr
  • Is there a Vendor of Record for private ServiceOntario operators?

    FAQ
    The Vendor of Record arrangement is an approved list of individuals and businesses (i.e. vendors) that have been pre-qualified to become service providers to operate private ServiceOntario centres. The pre-qualification was done through an open, competiti
  • What is a private ServiceOntario centre?

    FAQ
    A private ServiceOntario centre is an office that is operated by an independent business owner (i.e. a service provider), under contract with the Ministry of Government Services, and provides most health card, and driver and vehicle services. 
  • What browsers work best for online services?

    FAQ
    Our online services are designed to be compatible with a variety of browsers and operating systems. Check the table below to use the browser that works best for you. Browser Requirements Online Service Recommended Browsers accessibility parking permit app
  • How do you determine when a new private ServiceOntario centre is needed?

    FAQ
    Opportunities to operate a private ServiceOntario centre usually become available when ServiceOntario’s contract with an existing service provider terminates, or when customer service demands exceed the capacity of the current ServiceOntario centres in a
  • What is the service location finder?

    FAQ
    The service location finder is a search tool to help you find many Ontario government services and our ServiceOntario centres. The search results will display service details, information about your service options and a map view of location for direction
  • Why is there a Vendor of Record arrangement for private ServiceOntario operators?

    FAQ
    Open, competitive procurement processes are used when awarding provincial government contracts for products and services. ServiceOntario established this Vendor of Record arrangement to significantly reduce the amount of time it takes to procure new servi