Frequently asked questions: general


15 results found
  • How do I search for a service?

    FAQ
    You are able to search by keyword or browse by category by choosing a main category, a sub-category and an associated service.
  • Where can I log into or get a ONe-key account?

    FAQ
    A ONe-key ID is a unique electronic credential that allows you to securely access ONe-Key enabled government services. ONe-Key services include: Accessibility Compliance Reporting (ACR) Developmental Services Consolidated Information System Employment Ont
  • How can I learn about new Vendor of Record opportunities with ServiceOntario?

    FAQ
    If ServiceOntario initiates a new open, competitive process by issuing a Request for Proposals (RFP) regarding private ServiceOntario centres, the Request for Proposals will be available through (MERX), the online tendering system used by the Government o
  • Where can I find Ontario publications?

    FAQ
    You can find books, maps and other government publications at ServiceOntario Publications. Our catalogues include: Occupational Health and Safety Building Codes and Guides Agricultural Publications MTO Driver's Handbook Series Ontario Parks Store Hea
  • My online transaction failed; will I be charged for the transaction?

    FAQ
    Under normal circumstances you should not be charged for the transaction. However, should you realize that you have been charged, please contact ServiceOntario for information regarding a refund: Toll Free: 1-800-267-8097 Toronto: 416-326-1234 TTY Toll Fr
  • What is the service location finder?

    FAQ
    The service location finder is a search tool to help you find many Ontario government services and our ServiceOntario centres. The search results will display service details, information about your service options and a map view of location for direction
  • How do I find a ServiceOntario centre?

    FAQ
    You can use our service location finder to search for a ServiceOntario centre. Under the Quick Search option, choose the Visit a Centre button. You can then enter your postal code or municipality to see a map of the nearest service locations and the servi
  • Is there a Vendor of Record for private ServiceOntario operators?

    FAQ
    The Vendor of Record arrangement is an approved list of individuals and businesses (i.e. vendors) that have been pre-qualified to become service providers to operate private ServiceOntario centres. The pre-qualification was done through an open, competiti
  • How do you determine when a new private ServiceOntario centre is needed?

    FAQ
    Opportunities to operate a private ServiceOntario centre usually become available when ServiceOntario’s contract with an existing service provider terminates, or when customer service demands exceed the capacity of the current ServiceOntario centres in a
  • How do I enter my name online if it has letters with accents?

    FAQ
    ensure  Num Lock  is on hold down the  Alt  key and type the number listed below using the Numeric Keypad on the right side of your keyboard when you release the Alt key, the character will appear ALT codes for accented letters Character Press Alt + type