Frequently asked questions: general


15 results found
  • Why is there a Vendor of Record arrangement for private ServiceOntario operators?

    FAQ
    Français Open, competitive procurement processes are used when awarding provincial government contracts for products and services. ServiceOntario established this Vendor of Record arrangement to significantly reduce the amount of time it takes to procure
  • How do I search for a service?

    FAQ
    Français You are able to search by keyword or browse by category by choosing a main category, a sub-category and an associated service.
  • Can I operate a private ServiceOntario centre?

    FAQ
    Français If ServiceOntario determines there is a need to establish a new private ServiceOntario centre in a particular community, we will acquire a service provider to operate the centre using our existing Vendor of Record arrangement for service provider
  • Where can I log into or get a ONe-key account?

    FAQ
    Français A ONe-key ID is a unique electronic credential that allows you to securely access ONe-Key enabled government services. ONe-Key services include: Accessibility Compliance Reporting (ACR) Developmental Services Consolidated Information System Emplo
  • What browsers work best for online services?

    FAQ
    Français Our online services are designed to be compatible with a variety of browsers and operating systems. Check the table below to use the browser that works best for you. Browser Requirements Online Service Recommended Browsers accessibility parking p
  • How do I enter my name online if it has letters with accents?

    FAQ
    Français ensure  Num Lock  is on hold down the  Alt  key and type the number listed below using the Numeric Keypad on the right side of your keyboard when you release the Alt key, the character will appear ALT codes for accented letters Character Press Al
  • What is the service location finder?

    FAQ
    Français The service location finder is a search tool to help you find many Ontario government services and our ServiceOntario centres. The search results will display service details, information about your service options and a map view of location for
  • How do I find a ServiceOntario centre?

    FAQ
    Français You can use our service location finder to search for a ServiceOntario centre. Under the Quick Search option, choose the Visit a Centre button. You can then enter your postal code or municipality to see a map of the nearest service locations and
  • How do you determine when a new private ServiceOntario centre is needed?

    FAQ
    Français Opportunities to operate a private ServiceOntario centre usually become available when ServiceOntario’s contract with an existing service provider terminates, or when customer service demands exceed the capacity of the current ServiceOntario cent
  • My online transaction failed; will I be charged for the transaction?

    FAQ
    Français Under normal circumstances you should not be charged for the transaction. However, should you realize that you have been charged, please contact ServiceOntario for information regarding a refund: Toll Free: 1-800-267-8097 Toronto: 416-326-1234 TT