Frequently asked questions: general


15 results found
  • Why is there a Vendor of Record arrangement for private ServiceOntario operators?

    FAQ
    Open, competitive procurement processes are used when awarding provincial government contracts for products and services. ServiceOntario established this Vendor of Record arrangement to significantly reduce the amount of time it takes to procure new servi
  • Can I operate a private ServiceOntario centre?

    FAQ
    If ServiceOntario determines there is a need to establish a new private ServiceOntario centre in a particular community, we will acquire a service provider to operate the centre using our existing Vendor of Record arrangement for service providers to oper
  • Where can I log into or get a ONe-key account?

    FAQ
    A ONe-key ID is a unique electronic credential that allows you to securely access ONe-Key enabled government services. ONe-Key services include: Accessibility Compliance Reporting (ACR) Developmental Services Consolidated Information System Employment Ont
  • How do I enter my name online if it has letters with accents?

    FAQ
    ensure  Num Lock  is on hold down the  Alt  key and type the number listed below using the Numeric Keypad on the right side of your keyboard when you release the Alt key, the character will appear ALT codes for accented letters Character Press Alt + type
  • Where can I find Ontario publications?

    FAQ
    You can find books, maps and other government publications at ServiceOntario Publications. Our catalogues include: Occupational Health and Safety Building Codes and Guides Agricultural Publications MTO Driver's Handbook Series Ontario Parks Store Hea
  • How can I learn about new Vendor of Record opportunities with ServiceOntario?

    FAQ
    If ServiceOntario initiates a new open, competitive process by issuing a Request for Proposals (RFP) regarding private ServiceOntario centres, the Request for Proposals will be available through (MERX), the online tendering system used by the Government o
  • What is a private ServiceOntario centre?

    FAQ
    A private ServiceOntario centre is an office that is operated by an independent business owner (i.e. a service provider), under contract with the Ministry of Government Services, and provides most health card, and driver and vehicle services. 
  • Where can I find government telephone numbers?

    FAQ
    You can search for Ontario government offices contact information and the Government of Ontario employee telephone directory though INFO-GO online.
  • How do I find a ServiceOntario centre?

    FAQ
    You can use our service location finder to search for a ServiceOntario centre. Under the Quick Search option, choose the Visit a Centre button. You can then enter your postal code or municipality to see a map of the nearest service locations and the servi
  • What is the service location finder?

    FAQ
    The service location finder is a search tool to help you find many Ontario government services and our ServiceOntario centres. The search results will display service details, information about your service options and a map view of location for direction