Services offered

The services that are available may vary from centre to centre.

All centres offer:

Book an appointment online

You can book an appointment online at some ServiceOntario centres two weeks in advance:

Other locations are currently walk-in only. Check which locations are open and what services are available.

After booking online

You will receive an email shortly after booking with:

  • your confirmation number
  • location details
  • the date and time of your appointment

You will also receive a reminder email the day before your appointment.

Book an appointment by phone

You can book an appointment by phone at these ServiceOntario centres up to two weeks in advance:

Before you book an appointment

If you can't access our services online

Call us Monday to Friday, 8:30 a.m. to 5:00 p.m. Eastern time, excluding holidays.

Cancel your appointment

If you want to cancel your appointment, follow the instructions in your:

  • confirmation email, or
  • reminder email

If you want to change the time of your appointment, cancel your initial appointment and book a new appointment.

The day of your appointment

Before visiting the centre, make sure it is open. We will do our best to contact you in the event of irregular operations.

Bring all necessary supporting documents with you to your appointment.