Start your virtual appointment

ServiceOntario is now offering a pilot service to renew your health card through a virtual appointment with a customer service representative. Learn more about booking a virtual appointment.

On the day of your virtual appointment, make sure you have:

Note: The button to start your appointment will only appear after you have clicked the unique link in your email.

You will only be able to access the virtual appointment 5 minutes before the start of your appointment, but not earlier.

You can access your appointment link up to 30 minutes after your scheduled start time, but not after.

Reschedule your appointment

If you need to reschedule your appointment, call ServiceOntario at:

About virtual appointments

A virtual appointment is a video call with a ServiceOntario customer service representative to help you renew your health card from home, without visiting in-person at a ServiceOntario centre.

This virtual appointment pilot service is currently available if your health card is not expired yet and you:

Further requirements may apply. Call ServiceOntario to learn about how you can renew your health card.

You can also renew your health card online or in-person at a ServiceOntario centre.

Book your appointment

To book a virtual health card appointment, or to find out if you have a permanent photo and signature exemption, call ServiceOntario at:

A ServiceOntario customer service representative will assist you by:

  1. Confirming your health card can be renewed through a virtual appointment.
  2. Booking a date and time for your appointment.
  3. Sending you an email confirmation with your:
    • appointment date and time
    • a unique link to click and start your virtual appointment

Collection of information

At ServiceOntario, we respect your right to privacy and value the trust you place in us. Read our privacy statement.

Collection of personal health information is for assessment and verification of a customer’s eligibility for Ontario health insurance coverage, or related programs, health planning and research, and the administration of the Health Insurance Act and the Ontario Drug Benefit Act. The information may be used and disclosed in accordance with the Personal Health Information Protection Act, 2004, and as set out by the Ministry of Health Statement of Information Practices.

Contact us

If you need more information, please call us Monday to Friday from 8:30 a.m. to 5 p.m. EST at:

You can also contact us by email.