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Make a complaint or compliment a conservation officer

There are 3 ways you can provide your feedback on conservation officers in Ontario: by telephone, e-mail or an online form.

Conservation officers

Conservation officers are trained to treat the public with respect and courtesy.

They are required to conduct themselves in a way that promotes:

  • respect for the law
  • public confidence in their fairness and objectivity
  • timely, consistent performance of their duties

On your first contact with a conservation officer, they will:

  • introduce themselves and the ministry
  • identify the statutory authority for the inspection, investigation or audit
  • provide general information on the reason for the contact
  • provide his/her contact information (on request)
  • answer any questions you may have

What to include in your feedback

To improve our services we want to know how you feel about your contact with our conservation officers.

Please provide us with as many details as possible, including:

  • what you want to tell us about
  • date/time/location of contact
  • name of the conservation officer(s) involved (if known)
  • the action you would like to see
  • whether you have contacted us about this before and if so, please provide details, including the name of the person you dealt with

Collection of personal information

Your personal information is collected under the authority of the Ministry of Natural Resources Act. It will be used to investigate your compliment or complaint about the on-duty conduct of a Ministry of Natural Resources and Forestry conservation officer. The information provided will be disclosed to the officer who is subject of the compliment or complaint. For further information on the collection and use of your personal information, please contact:

Wendall Ackerson
Corporate Compliance Governance Officer
300 Water Street, Peterborough, ON K9J 8M5
Telephone : (705) 755-1753

How to provide feedback

There are 3 ways to provide your feedback:

Telephone

Ministry of Natural Resources

1-855-497-7445 (toll-free within Ontario)

E-mail

Send a compliment or complaint to howarewedoing@ontario.ca

If you want a response, we will confirm receipt of your message by phone or e-mail and get back to you within 15 working days.

Online form

Fill out and submit the form:

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