Customer Experience Office
The ServiceOntario Customer Experience Office is dedicated to listening to you and we welcome your feedback, whether compliments, complaints or suggestions.
What you need to know
Coupled with comprehensive research, your feedback on how we deliver our service offerings helps us ensure ServiceOntario evolves to meet your needs.
How to contact the Customer Experience Office
You can contact the ServiceOntario Customer Experience Office to:
- share your experience when you visited a ServiceOntario centre in-person, used our online services, or called us to speak to a customer service representative
- give us your feedback or suggestions for how we can improve our services
Your feedback is important. Thank you for taking the time to share it with us.
By email
You can send a confidential message to CEO@ServiceOntario.ca.
Please do not include any personal or financial information, such as your social insurance or credit card numbers.
By mail
You can mail a letter to:
ServiceOntario
Customer Experience Office
PO Box 105
777 Bay Street
Toronto ON M5G 2C8
By phone
You can call ServiceOntario to share your feedback for the Customer Experience Office:
- Toll-free in Canada:
1-800-267-8097 - Toronto (GTA):
416-326-1234 - Toll-free in Canada
TTY: 1-800-268-7095 - Toronto (GTA)
TTY: 416-325-3408
Our service commitment
When you contact us by email, you can expect that your feedback will be acknowledged in 2 business days of receipt and answered within 15 business days.
If we require additional time, we will let you know when you can expect a response from us.
ServiceOntario products and service
If you would like to talk to a customer service representative who may be able to assist you immediately regarding ServiceOntario products and services, visit any of our ServiceOntario centres, or call us:
- Toll-free in Canada:
1-800-267-8097 - Toronto (GTA):
416-326-1234 - Toll-free in Canada
TTY: 1-800-268-7095 - Toronto (GTA)
TTY: 416-325-3408
Our contact centre is open between 8:30 a.m. to 5:00 p.m., Monday to Friday.
If you have questions about OHIP eligibility, such as the documents needed for a health card service or OHIP coverage while outside of Canada, please contact the Ministry of Health.
If you have questions about driver and vehicle services, such as road tests or the documents needed for a driver’s licence or other vehicle services, please reach out to the Ministry of Transportation.