What you need to know

Coupled with comprehensive research, your feedback on how we deliver our service offerings helps us ensure ServiceOntario evolves to meet your needs.

How to contact the Customer Experience Office

You can contact the ServiceOntario Customer Experience Office to:

  • share your experience when you visited a ServiceOntario centre in-person, used our online services, or called us to speak to a customer service representative
  • give us your feedback or suggestions for how we can improve our services

Your feedback is important. Thank you for taking the time to share it with us.

By email

You can send a confidential message to CEO@ServiceOntario.ca.

Please do not include any personal or financial information, such as your social insurance or credit card numbers.

By mail

You can mail a letter to:

ServiceOntario
Customer Experience Office
PO Box 105
777 Bay Street
Toronto ON M5G 2C8

By phone

You can call ServiceOntario to share your feedback for the Customer Experience Office:

Our service commitment

When you contact us by email, you can expect that your feedback will be acknowledged in 2 business days of receipt and answered within 15 business days.

If we require additional time, we will let you know when you can expect a response from us.

ServiceOntario products and service

If you would like to talk to a customer service representative who may be able to assist you immediately regarding ServiceOntario products and services, visit any of our ServiceOntario centres, or call us:

Our contact centre is open between 8:30 a.m. to 5:00 p.m., Monday to Friday.

If you have questions about OHIP eligibility, such as the documents needed for a health card service or OHIP coverage while outside of Canada, please contact the Ministry of Health.

If you have questions about driver and vehicle services, such as road tests or the documents needed for a driver’s licence or other vehicle services, please reach out to the Ministry of Transportation.