Appendix 2: Diagnostic Questions
Use the self-diagnostic questions to understand the key tasks of establishing a performance measurement framework for your organization, program or project.
It can help you quickly identify and explain to others where you are and what you are doing in your performance measurement process.
Tip: If you answer no to any of the questions in a step, you should review the materials associated with it. If you answer yes to all the questions in a step, then you are ready to move on to the next step.
Step 1: set the stage for performance measurement
Question | Yes? |
---|---|
If you are creating measures for your strategic plan, have you thoroughly clarified expectations for performance measurement? | - |
If you are creating measures for a specific program or project, do you understand the program/project requirements? | - |
Do you have the right resources and team in place to implement performance measurement? | - |
Have you identified the key stakeholders for performance measurement? | - |
Have you discussed their expectations with them? | - |
Have you addressed, at least initially, potential resistance to performance measurement? | - |
Step 2: identify clear outcomes
Question | Yes? |
---|---|
Are you able to differentiate between key items such as inputs, activities, outputs and outcomes? | - |
Have clear outcomes been established and agreed on? | - |
Have the outcomes been prioritized and reduced to a manageable number? | - |
Have the key activities and resources been defined? | - |
Has a logic model been created to link inputs, activities, outputs and outcomes? | - |
Have you communicated your logic model to your stakeholders? | - |
Step 3: create performance measures
Question | Yes? |
---|---|
Have you selected your performance measures? | - |
Have your performance measures been prioritized and reduced to a manageable number? | - |
Have your choices been communicated to stakeholders? | - |
Step 4: monitor, report and use results
Question | Yes? |
---|---|
Do you have an organized method of collecting information? | - |
Have you documented the requirements for data collection, analysis and reporting for each of your measures? | - |
Have you established baselines or targets for your measures? | - |
Have you defined how and when reporting will take place? And who will receive results? | - |
Do you have a method of communicating results to stakeholders? | - |
These questions are meant for guidance only. You and your team are the best judges of how effectively your performance measurement framework is working.
Updated: September 04, 2024
Published: October 15, 2021