How to make self-service kiosks accessible
Features you should consider when designing or purchasing new self-service kiosks to help make services accessible to people with disabilities.
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The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is the law that sets out a process for developing, implementing and enforcing accessibility standards. Government, businesses, non-profits and public sector organizations must follow the standards.
Accessibility laws and standards help to reduce and remove barriers and make Ontario more inclusive for everyone.
A self-service kiosk is an interactive electronic terminal. People use them to access many kinds of products and services, for example:
- paying parking fees
- validating tickets
- buying groceries
- renewing licenses
There are many accessibility features available depending on the needs of your customers. The law does not specify which features you must include in your self-service kiosks. Here are some examples to consider.
Some features can be technical, including:
- colour contrast on the display screen
- extra time for people to complete tasks
- audio instructions
- voice-activated equipment
Other accessibility features are structural, such as:
- height and stability of the kiosk
- headset jacks with volume control
- specialized keypads or keyboards (e.g. tactile keyboard)
You should also consider access paths for people with mobility aids, such as walkers or wheelchairs. Think about the time it takes for people to access the kiosk and how close the kiosk is to other options.
Requirements for designated public sector organizations
You must incorporate accessibility features when designing, purchasing, or acquiring self-service kiosks.
Requirements for businesses and non-profit organizations
You must consider accessibility when designing, purchasing or acquiring self-service kiosks.
The aim and purpose of this webpage is to help individuals and organizations with information related to the Accessibility for Ontarians with Disabilities Act, 2005 and its associated Integrated Accessibility Standards regulation O. Reg 191/11. While we aim to provide relevant and timely information, no guarantee can be given as to the accuracy or completeness of any information provided. This guidance is not intended to nor does it provide legal advice and should not be relied upon or treated as legal advice. Those seeking legal advice should consult with a qualified legal professional.
In case of discrepancy between website content and relevant Ontario legislation and regulations, the official version of Ontario Acts and Regulations as published by the Queen's Printer for Ontario will prevail.
The Ministry for Seniors and Accessibility and the Government of Ontario do not endorse or recommend any accessibility consultant(s), their advice, opinions or recommendations.