Office hours and service

ODSP office hours are 8:30 a.m. to 5 p.m. Monday to Friday with reduced staff, who can serve you by phone and email. Please be patient as we do our best to assist you, answer calls and respond to inquiries.

To help ensure the continued health and safety of clients and staff, please visit the office only if necessary. Before going to the office, please contact your caseworker.

Monthly payments

If you usually pick up payments from your ODSP office, you should contact the office for instructions. If you receive payments by cheque, consider switching to direct bank deposit payment or a reloadable payment card. Contact your ODSP office to ask how to make the switch.

Report your income

Make sure you report your income before the 7th of each month to avoid any interruption in your payments. You may use the MyBenefits online service, mail, fax or email. You can also call the office, and if you don’t reach your caseworker you can leave a voice message with your member ID or name and date of birth.

Please do not bring income reports to the office.

Federal recovery benefits and Employment Insurance

If you lost your source of income because of COVID‑19, you may be eligible for federal government benefits, including:

  • Employment Insurance (EI)
  • Canada Recovery Sickness Benefit (CRSB)
  • Canada Recovery Caregiving Benefit (CRCB)

Visit the federal government website for more information or to apply for federal benefits.

If you are on ODSP and eligible for any of these benefits, you are required to apply for them.

When you receive these benefits, you must report them to your caseworker. These benefits will be deducted from ODSP payments.

Help with transportation costs for vaccinations

If you need money to cover transportation costs for you or your family to get COVID‑19 vaccinations, speak with your caseworker.

Benefits and special allowances

If your Special Diet Allowance, Mandatory Special Necessities or other benefit is expiring, it will be extended. You do not need to send a new form.

If you need a new benefit such as eyeglasses, repairs to a wheelchair, or other assistance, please contact your ODSP office. If you can’t get in to see a healthcare practitioner, we will help you complete the relevant form.

If you have exceptional costs related to COVID‑19, ask your case worker about discretionary benefits.

Disability applications and medical reviews

We continue to process disability applications. We can send the Disability Determination Package directly to an applicant’s healthcare practitioner to help avoid in-person visits.

If you have a Disability Determination Package or medical review package that is due soon, but you can’t submit it to the Disability Adjudication Unit by the deadline, call us at Toll-free: 1-888-256-6758 or 416-326-5079 to ask for an extension.

If you have any questions, call the Disability Adjudication Unit at Toll-free: 1-888-256-6758.

Internal reviews and appeals

If you disagree with a decision you can request an internal review. If you disagree with the internal review decision, you may be able to appeal it through the Social Benefits Tribunal (SBT).

For questions about an appeal, contact the SBT at Toll-free: 1-800-753-3895, Toll-free TTY: 1-800-855-0511, or visit tribunalsontario.ca/sbt

More information

Find out more about your ODSP payment or benefits, by visiting Ontario.ca/MyBenefits or by using the Interactive Voice Response (IVR) system. Contact your ODSP office for help getting set up on these services.

Learn more information about the provincial response to COVID‑19, visit Ontario.ca/covid19.