To help prevent the spread of COVID-19, and protect the health and safety of the public, patients and our staff, the Psychiatric Patient Advocate Office will meet with clients and provide rights advice and advocacy by telephone only until further notice.

Visit Ontario.ca/coronavirus to learn more about how the province is continuing to protect Ontarians from COVID-19 and how to protect yourself.

The Psychiatric Patient Advocate Office (PPAO)

If you are a patient in a mental health facility, you can contact the PPAO for:

Rights advice for patients with changes in legal status

Doctors in mental health facilities can change a patient’s legal status. If a doctor changes your legal status, your rights will also change.

If you’re a patient and a doctor changed your legal status, under the Mental Health Act, a doctor must contact a rights adviser to meet with you. The rights adviser will:

  • explain how the change affects your rights
  • discuss the doctor’s decision with you to see if you agree with the decision
  • help you apply to the Consent and Capacity Board for a hearing if you don’t agree with the doctor’s decision
  • help you find a lawyer
  • help you apply for legal aid if you need it

Rights advisers do not work for the hospital, and the service they provide is free and confidential. You can refuse a rights adviser at any time.

Changes to legal status

Doctors in mental health facilities can change your legal status to:

  • an involuntary patient for two weeks or more (involuntary patients cannot leave the hospital without the doctor’s permission)
  • incapable of consenting to treatment (a substitute decision-maker, usually a close relative, makes treatment decisions for you)
  • incapable of managing your property (someone else handles your finances while you’re in hospital or after you are discharged)
  • incapable of consenting to the use, collection or disclosure of your personal health information
  • placed on a community treatment order from the doctor, including orders to take medication or attend appointments while you’re not in hospital

Advocacy services for patients

The PPAO has advocates in nine psychiatric facilities in Ontario. These advocates can help patients who have concerns about their:

  • care
  • treatment
  • quality of life

Advocates provide services that:

  • are free
  • are confidential
  • follow your requests
  • are independent from the hospital

If you’re a patient in a facility with an advocate, you can request one to help you:

  • navigate the hospital system
  • resolve concerns and negotiate with hospital staff
  • refer you to outside community agencies and resources, if necessary
  • make informed decisions
  • maintain responsibility for your wellness and recovery
  • be involved in all decisions which affect your care, life and treatment

Contact an advocate

There are advocates that you can contact if you are a patient at one of these nine facilities.

The Royal

Brockville
613-345-1461 ext. 2530

St. Joseph’s Healthcare

Hamilton
905-522-1155 ext. 35514

Providence Care Hospital

Kingston
613-544-4900 ext. 53081

Parkwood Institute

London
519-455-5110 ext. 47267

Waypoint Centre for Mental Health

Penetanguishene (Ontario)

Southwest Centre for Forensic Mental Health Care

St. Thomas
519-631-8510 ext. 49451

St. Joseph’s Health Care Group

Thunder Bay
807-343-2431 ext. 4386

Centre for Addiction and Mental Health

Toronto

Ontario Shores Centre for Mental Health Sciences

Whitby
905-668-5881 ext. 6812

If you contact us from a different hospital, we will:

  • direct you to that hospital’s client or patient relations department
  • provide you with other referrals relevant to your concerns

Educational Services

Contact the PPAO to learn about our services, the Mental Health Act, related legislation and various topics supporting mental health and patient rights.

Complete an online request form or contact our office at 1-800-578-2343 (toll free) to arrange a free presentation or workshop.

Contact the PPAO

Mailing address:

5700 Yonge Street, 5th Floor
Toronto, Ontario
M4M 2K5

Updated: September 23, 2021
Published: October 19, 2020