If your registration has lapsed and expired, you must:

  • Cease carrying on the business as a collection agency in Ontario.
  • Cease holding yourself out as being able to carry out the business of a collection agency. For example, you should remove signage and take down web pages.

Should your registration expire, you must apply to reinstate the registration. Reinstatement applications require significantly more information than renewal applications (for example, sample letters and leases for offices). This will lengthen the time needed for the review. The registration must be reinstated before you can provide collection and/or debt settlement services again in Ontario.

Contact us if you have questions about completing your application to reinstate a collection agency registration.