Consumer Protection Ontario
Before, during or after you make a purchase, learn your rights and find the information you need to know to protect yourself.
We want your feedback!
We’re consulting on proposals for regulations under the new Consumer Protection Act to better protect consumers and make the rules easier for businesses to understand.
You can provide your feedback and concerns to Ontario’s Regulatory Registry.
Consumer protection for individuals
Consumer protection rights
Learn about your consumer rights and the protection available to you under the Consumer Protection Act.
Credit, loans and debt
Payday loans, credit reports, and debt collection and settlement, including repossession of property.
Families and relationships
Dating services and getting married.
Funerals and burial arrangements
Planning a funeral, burial, cremation or scattering and what to do if you discover a burial site.
Homes and renovations
Door-to-door sales, buying or renting a home or condo, hiring a mover, and starting a renovation.
Identity theft
Protect yourself from identity theft, and learn what to do if you are a victim.
Scams and fraud
Learn about the common consumer scams, such as phishing scams and how to protect yourself if you are a victim.
Shopping
Shopping in-store and online, reward points, gift cards, returns, warranties, and exchanges.
Take action
File a complaint against a business or search the Consumer Beware List.
Travel and entertainment
Ticket sales, booking a trip, buying a timeshare and information on Ontario’s movie rating system.
Vehicle ownership
Buying a car, getting car repairs, or getting towed.
