Consumer Protection Ontario
Before, during or after you make a purchase, learn your rights and find the information you need to know to protect yourself.
Changes to the Consumer Protection Act
- All towing-specific provisions of the Consumer Protection Act will be repealed as of December 31, 2023 and will transition to the Towing and Storage Safety Enforcement Act, 2021 (TSSEA) starting January 1, 2024.
- We have passed a new and updated Consumer Protection Act, that once implemented, will adapt consumer protection to today’s evolving marketplace and help build a smarter, safer, and stronger economy. Find out more information about proposed changes to your consumer rights.
Learn about the common consumer scams, such as phishing scams and how to protect yourself if you are a victim.
Door-to-door sales, buying or renting a home or condo, hiring a mover, and starting a renovation.
Signing a contract, including wireless service plans or joining a gym or modelling agency.
Buying a car, getting car repairs, or getting towed.
Shopping in-store and online, reward points, gift cards, returns, warranties, and exchanges.
Payday loans, credit reports, and debt collection and settlement, including repossession of property.
Planning a funeral, burial, cremation or scattering and what to do if you discover a burial site.
Ticket sales, booking a trip, buying a timeshare and information on Ontario’s movie rating system.
Dating services and getting married.
Protect yourself from identity theft, and learn what to do if you are a victim.
File a complaint against a business or search the Consumer Beware List.