Advice on shopping online or over the phone

Know your rights when shopping online from local and international websites, and learn how to be safe when buying from telemarketers.

Buying a group voucher or coupon

What you need to know before you purchase an online group voucher or coupon for discounted goods and services.

Buying or using gift cards

How expiry dates apply to most gift cards, and what to do if that business closes.

Rules for loyalty reward points

Learn about reward points programs and your rights under the Protecting Rewards Points Act.

Door-to-door sales and home service contracts

Know your rights when you sign a contract at your door. Learn how to avoid common door-to-door scams for water heaters, home heating/cooling, and other services.

How to avoid buying counterfeit goods

Learn how to spot the signs of counterfeit goods and avoid buying these products.

Returns, exchanges and warranties in Ontario

Stores and other suppliers are not legally required to offer refunds or exchanges. So check each store’s policy before buying there.

Safe in-store transactions

Know your rights when you purchase an item worth more than $50 in-store and arrange for delivery (or you are not making full payment immediately).

Safe online shopping

How to shop, lease and trade safely online. Plus, how you’re protected when making an online transaction worth more than $50.