Search the Consumer Beware List
Check a business’ track record before dealing with them by searching Ontario’s Consumer Beware List or reading recent convictions and compliance notices.
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The Ministry of Government and Consumer Services maintains this searchable list of businesses that have either:
- not answered the ministry after they were sent 2 notifications about a consumer complaint
- been charged or convicted in relation to the Consumer Protection Act or other acts of the ministry
Information about a business will remain on the Consumer Beware List between 21 to 27 months.
Check recent convictions and compliance notices
The businesses or individuals below have either been convicted under the Consumer Protection Act or other legislation under the ministry, or they’ve signed an agreement to comply with the ministry’s requests to change their businesses practices.
Conviction and compliance notices are posted for 27 months.
Remove information from the Consumer Beware List
The Ministry of Government and Consumer Services will inform the business about a complaint by sending up to 2 notifications. The business must take action by doing one of the following:
- respond to the ministry and address the issue of the complaint
- resolve the situation to the satisfaction of the consumer
If the business does not take action after the second notification, the business name and related information is added to the Consumer Beware List.
Information will be removed from the Consumer Beware List if the business:
- did not receive notice of the complaint from the ministry
- resolved the situation to the satisfaction of the person who filed the complaint
- responded to the issue in the complaint
Information relating to a charge will be removed if the business has been found not guilty of that charge.
To make a correction to the Consumer Beware List, you can write to the ministry’s Consumer Services Operations Division and ask for the changes.
Send your change request to:
Ministry of Government and Consumer Services
Consumer Services Operations Division
Toronto, ON M7A 2J6
Courier packages should be delivered by Canada Post or Purolator.