The Consumer Protection Act (CPA) governs most common consumer transactions in the marketplace and home. If your transaction isn’t covered under the CPA, it may be covered by other consumer protection acts listed here.

Covered under the Ministry of Government and Consumer Services

If you have a complaint against a business related to one of the acts below, you may be able to file a complaint with the Consumer Protection Branch of the ministry.

The Collections and Debt Settlement Services Act outlines your rights when dealing with a collection agency.

Consumer Reporting Act ensures:

  • that credit reporting agencies collect, maintain and report your credit and personal information in a responsible manner
  • your right to know what is being reported about you and to whom
  • your right to correct information about yourself that is inaccurate
  • Read about protecting your credit
  • Read the Consumer Reporting Act

Payday Loans Act provides rights for you as a borrower when you borrow from a payday lender.

Bailiffs Act regulates the appointment and jurisdiction of bailiffs in Ontario.

Funeral, Burial and Cremation Services Act is enforced by the ministry and the Board of Funeral Services. The ministry enforces rules in the act about cemeteries, cremation, burials and scatterings.

Personal Property Security Act ensures fair practices when personal items are held as collateral.

Repair and Storage Liens Act outlines your rights for liens, redemptions and dispute resolutions.

Administrative authority

Administrative authorities are responsible for ensuring that a number of Ontario’s consumer protection and public safety laws are applied and enforced.

Learn more about administrative authorities

Consumer protection overseen by other organizations

The Energy Consumer Protection Act regulates the activities of licensed electricity retailers and gas marketers.

Updated: August 25, 2021
Published: March 14, 2014