Overview

Each community surgical and diagnostic centre must abide by quality and safety standards to ensure that the centre is safe for patient care.

Licensees are required to appoint and maintain a quality assurance advisor as well as an advisory committee.

The quality assurance advisor:

Please see the Quality Assurance Advisor Acknowledgement Form for additional information.

Inspection

Licensees are required to participate in an inspection of their centre at least once every 5 years. Each inspection is carried out at the request of the Director.

Inspections may be conducted more frequently prompted by:

  • the outcome of previous inspections
  • a change in ownership
  • an addition of new services
  • external complaints

Complaints

Licensees are required to post the following information both on the centre’s website, if any, and at a visible place within the centre:

If a complaint cannot be resolved with the centre or if the complainant is unsatisfied with the outcome, patients can make a complaint to the Ontario Patient Ombudsman.

For a full listing of the centre’s enhanced requirements for patient complaints, please review the ICHSCA and its regulations.

Health system quality assurance partners