2017 OPS Employee Survey Results

Introduction

Background

The 2017 Employee Survey was conducted from February 22 to March 8. It was the fifth iteration of the survey. The survey results provide a snapshot of employees’ workplace experience. This report identifies trends, areas of strength and areas for additional focus. The employee experience has an impact on the ability of the OPS to deliver value and outcomes for Ontarians.

What is the OPS Employee Engagement Model?

Employee engagement is about enabling employees to contribute to their full potential. Engaged employees are committed to their organization, motivated to support the achievement of its goals, and are satisfied with the organizational culture and work environment.

The OPS Employee Engagement Model helps us visualize and measure employee engagement. The components of Employee Engagement (Commitment, Motivation, Organization Satisfaction, and Job Satisfaction) are at the centre of the model. These components are measured as the Employee Engagement Index (EEI).

The outer ring of the model is the workplace enablers that influence the employee experience in inter-related ways, measured as Corporate Indices; as follows:

• Productive capacity
• Workplace culture
• Talent capacity
• Leadership

Purpose of this report

Starting in 2017, senior leaders (Directors and above) across the OPS have access to an online dashboard that contains survey results that are relevant to their role in the organization. While individual ministries have their own areas of strength and improvement, this report provides staff generalized, OPS-wide results.

Understanding survey results

The 2017 OPS Employee Survey used a scale from 1 to 5, with 1 being “Strongly Disagree” and 5 being “Strongly Agree.” In the results, the mean score of these responses is provided as well as the distribution.

The combined percentage of those who selected 4 or 5 is represented as the percent agreement or “percent favourable.” The combined percentage of those who selected 1 or 2 is represented as percent unfavourable. Where available, results for 2014 and 2011 are provided for comparison purposes.

Response counts are also provided for the questions (or the average response count for the questions under that component/theme/index).

A 100-point scale is used to report the overall Employee Engagement Index and each Corporate Index. Each component of the Employee Engagement Index and each theme within the Corporate Indices have associated survey questions. Each question is measured using the 5-point scale. The component/theme is then scored as an average of the associated question scores and converted to a 100-point scale.

Measuring employee engagement and workplace enablers

Measuring employee engagement

The Employee Engagement Index (EEI) is used to measure overall engagement among employees (the nine key indicators described below). The EEI is calculated using 9 key indicators that measure key aspects of engagement:

• Commitment to the organization
• Satisfaction with the organization
• Satisfaction with the job
• Motivation to support the achievement of organizational goals

Nine key indicators of the Employee Engagement Index

Commitment

• I would recommend the OPS as a great place to work
• I would prefer to stay with the OPS, even if offered a similar job elsewhere
• I am proud to tell people I work for the OPS
• I am inspired to give my very best

Organization satisfaction

• Overall, I am satisfied in my work as an OPS employee

Job satisfaction

• I am satisfied with my Ministry
• I am satisfied with my job
• I am proud to work for my Ministry

Motivation

• I strive to improve my Ministry’s results

Measuring workplace enablers

The workplace enablers that influence employee engagement (the outer ring of the Employee Engagement model) are measured using 4 Corporate Indices. Each Corporate Index comprises a set of engagement themes (19 themes in total).

The four Corporate Indices are defined as follows:

Leadership Index – a measure of employees’ perceptions of the quality of leadership and supervision they receive. Includes 4 themes: Direct Supervision, Leadership Practices, Clear Expectations & Direction and Organizational Communication.

Productive Capacity Index – a measure of employees’ perceptions of their ability to effectively provide service and perform their duties. Includes 5 themes: Job Fit, Orientation/On-Boarding, Performance Barriers, Quality of Service Provided and Support & Tools.

Workplace Culture Index – a measure of employees’ perceptions of the physical, social and organizational environment in which they work. Includes 7 themes: Co-Worker Relationships, Hiring Practices, Independence & Innovation, Recognition, Safe & Healthy Workplace, Workplace Morale and Work-Life Balance.

Talent Capacity Index – a measure of employees’ perceptions of the OPS’s ability to attract, develop and optimize its human resources. Includes 3 themes: Career Advancement, Commitment to Public Service and Learning & Development.

Measuring themes

Each of the 19 survey themes has a set of associated questions with it.

OPS employee survey results

Employee Engagement Index (EEI)

Each employee has a unique Employee Engagement Index score. The aggregate of this score is how the OPS Employee Engagement Index is scored overall, using the 100-point scale.

The table below summarizes the results for the Employee Engagement Index (EEI) for 2017 as well as 2014 and 2011. The EEI is based on employees’ perceptions of their degree of engagement.

Year	2017	2014	2011
Employee Engagement Index (EEI)	69.9	67.8	69.6

Distribution of employee engagement scores

The table below summarizes the distribution of engagement by low, moderate and highly engaged employees in 2017, 2014 and 2011.

The moderately engaged employee group tends to represent a large “swing” segment with the potential to become more engaged or slip into a less engaged state. The Corporate Indices found in section 3 identify specific opportunities for additional focus.

Proportion of employees with high, moderate and low levels of engagement (EEI)	2017	2014	2011
High Engagement: 75 to 100	47	42	45
Medium Engagement: 50 to less than 75	35	37	38
Low Engagement: 0 to less than 50	16	19	15

Employee Engagement Index (EEI) indicators

The chart below provides the distribution of Unfavourable, Neutral and Favourable responses for the key indicators used to calculate the Employee Engagement Index (EEI). The table shows the average response for each indicator. The mean is calculated using the response options for the 5-point scale.

Statement	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014	2011
Organizational Satisfaction	N/A	3.7	14.40%	20.79%	64.82%	64.82%	62.53%	64.73%
Overall, I am satisfied in my work as an OPS employee.	36,228	3.7	14.40%	20.79%	64.82%	64.82%	62.53%	64.73%
Commitment	N/A	3.76	14.13%	21.65%	64.22%	64.22%	59.10%	64.34%
I am inspired to give my very best.	36,279	3.79	15.79%	17.89%	66.32%	66.32%	61.43%	64.21%
I would recommend the OPS as a great place to work.	36,195	3.71	13.39%	24.00%	62.60%	62.60%	55.16%	62.56%
I would prefer to stay with the OPS, even if offered a similar job elsewhere.	35,688	3.78	13.59%	21.81%	64.59%	64.59%	61.13%	66.67%
I am proud to tell people I work for the OPS.	36,039	3.77	13.72%	22.93%	63.35%	63.35%	58.68%	63.94%
Job Satisfaction	N/A	3.7	14.30%	22.09%	63.62%	63.62%	59.61%	61.37%
I am proud to work for my Ministry.	36,008	3.98	8.71%	17.90%	73.39%	73.39%	69.11%	70.29%
I am satisfied with my Ministry.	35,769	3.38	20.79%	28.09%	51.12%	51.12%	48.11%	51.02%
I am satisfied with my job.	36,292	3.75	13.44%	20.32%	66.23%	66.23%	61.52%	62.78%
Motivation	N/A	4.17	4.33%	13.61%	82.06%	82.06%	79.45%	77.45%
I strive to improve my Ministry’s results.	35,563	4.17	4.33%	13.61%	82.06%	82.06%	79.45%	77.45%

Corporate Indices

The 4 corporate indices (Leadership, Productive Capacity, Workplace Culture and Talent Capacity) are presented on a scale standardized to a maximum of 100 points. Note that a lower score in a particular Corporate Index does not necessarily mean that it should be a priority – it is normal for the Indices to fall within different ranges since they are measuring different aspects of the employee experience of the workplace.

The Corporate Indices are based on specific aspects of the employee experience of the workplace. Workplace enablers, such as Leadership and Workplace Culture, impact the employee experience in complex and inter-related ways.

Corporate Indices and priority themes

Priority themes are identified within each Corporate Index. The priority themes pinpoint areas of focus for the organization. Focusing on themes from each of the four Corporate Indices provides a holistic approach to improving the employee experience in the organization. While the 19 themes are grouped under individual Corporate Indices, many have cross-over impacts and can influence other themes.

The priorities are determined by plotting each theme’s performance by its influence on the Employee Engagement Index (EEI). The resulting matrix can be broken down into 4 zones:

Primary areas of:

Strength (High Performance/High Influence)

Employees perceive their organization is performing very well. Organizations should plan to maintain their strong performance with the themes that fall in this area.

Improvement (Low Performance/High Influence)

Employees perceive their organization is not performing well in these themes. Organizations should make a concerted effort to continually improve in these themes to maximize performance ratings. The objective is to ultimately shift these weaknesses to primary areas of strengths.

Leadership Index

The Leadership Index measures employees’ perceptions of the quality of leadership and supervision they receive. The chart below provides the Leadership Index trend for 2017 and 2014.

Year	2017	2014	2011
Leadership Index	64.5	63.4	N/A

Priorities for improvement

Higher score: primary areas of strength

• Clear Expectations and Direction

Lower score: primary improvement area

• Organizational Communication (identified as the priority theme)

Definition of the priority theme

The priority theme is measured in the 2017 Employee Survey using the attributes shown below.

Organizational Communication	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014	2011
Essential information flows effectively from my Director(s) and SMG(s) or equivalents to staff.	28,522	3.27	27.58%	24.40%	48.03%	48.03%	44.41%	N/A
Essential information flows effectively from staff to senior leaders.	35,130	3.19	26.75%	29.58%	43.67%	43.67%	41.03%	34.91%
There is good communication between my work unit and other units that we are involved with.	35,490	3.24	25.92%	27.98%	46.10%	46.10%	46.11%	43.74%
Essential information flows effectively from my DM(s) and ADM(s) or equivalents to staff.	12,128	3.17	28.85%	27.93%	43.22%	43.22%	43.22%	N/A

Productive Capacity Index

The Productive Capacity Index measures employees’ perceptions of their ability to effectively provide service and perform their duties. The chart below provides the Productive Capacity Index trend for 2017 and 2014.

Year	2017	2014	2011
Productive Capacity Index	65.0	64.1	N/A

Priorities for Improvement

Higher score: primary areas of strength

• Quality of Service
• Job Fit

Lower score: primary improvement area

• Performance Barriers (identified as the priority theme)

Definition of the priority theme

The priority theme is measured in the 2017 Employee Survey using the attributes shown below.

Performance Barriers	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014	2011
My workload is reasonable.	36,294	3.27	27.53%	22.81%	49.66%	49.66%	47.36%	N/A
The amount of stress I experience at work is reasonable.	36,225	3.12	32.36%	23.63%	44.01%	44.01%	41.34%	N/A
My Ministry provides the support I need to adapt to changes in my job or work environment.	35,303	3.38	21.13%	28.10%	50.77%	50.77%	47.62%	N/A

Workplace Culture Index

The Workplace Culture Index measures employees’ perceptions of the physical, social and organizational environment in which they work. The chart below provides the Workplace Culture Index trend for 2017 and 2014.

Year	2017	2014	2011
Workplace Culture Index	65.5	63.9	N/A

Priorities for Improvement

Higher score: primary areas of strength

• Safe and Healthy Workplace
• Workplace Morale

Lower score: primary improvement area

• Recognition  (identified as the priority theme)
• Hiring Practices

Definition of the priority theme

The priority theme is measured in the 2017 Employee Survey using the attributes shown below.

Recognition	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014	2011
I receive meaningful recognition for work well done.	35,771	3.48	23.48%	20.78%	55.74%	55.74%	57.05%	54.04%
My Ministry does a good job formally recognizing its employees.	35,456	3.11	29.70%	29.23%	41.06%	41.06%	38.29%	40.49%

Talent Capacity Index

The Talent Capacity Index measures employees’ perceptions of the OPS’ ability to attract, develop and optimize its human resources. The chart below provides the Talent Capacity Index trend for 2017 and 2014.

Year	2017	2014	2011
Talent Capacity Index	66.6	64.2	N/A

Priorities for Improvement

Higher score: primary areas of strength

• No theme

Lower score: primary improvement area

• Career Advancement (identified as the priority theme)
• Learning and Development

Definition of the priority theme

The priority theme is measured in the 2017 Employee Survey using the attributes shown below.

Career Advancement	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014	2011
I have opportunities for career growth within the OPS.	35,487	3.28	26.64%	24.61%	48.75%	48.75%	42.23%	44.41%
I am satisfied with the way my career is progressing in the OPS.	35,655	3.31	25.13%	25.69%	49.18%	49.18%	44.87%	45.55%

Detailed results

Part A: Employee engagement themes

Statement	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014	2011
Job Fit	N/A	3.91	12.11%	17.17%	70.72%	70.72%	66.61%	64.97%
My work is interesting.	36,292	4.07	8.02%	15.57%	76.41%	76.41%	72.35%	71.53%
My work provides me with the right level of challenge.	36,279	3.73	15.92%	19.61%	64.47%	64.47%	60.18%	58.10%
My job is a good fit with my skills and interests.	36,258	3.92	12.38%	16.33%	71.29%	71.29%	67.29%	65.29%
Orientation/On-Boarding	N/A	3.35	24.12%	25.04%	50.85%	50.85%	48.09%	41.86%
Overall, I was satisfied with the orientation I received for this job.	13,604	3.35	24.12%	25.04%	50.85%	50.85%	48.09%	41.86%
Performance Barriers	N/A	3.25	27.06%	24.81%	48.13%	48.13%	45.42%	N/A
My workload is reasonable.	36,294	3.27	27.53%	22.81%	49.66%	49.66%	47.36%	N/A
The amount of stress I experience at work is reasonable.	36,225	3.12	32.36%	23.63%	44.01%	44.01%	41.34%	N/A
My Ministry provides the support I need to adapt to changes in my job or work environment.	35,303	3.38	21.13%	28.10%	50.77%	50.77%	47.62%	N/A
Quality of Service	N/A	3.81	13.71%	18.53%	67.75%	67.75%	68.23%	68.06%
I have support at work to provide a high level of service.	36,228	3.52	21.29%	21.07%	57.64%	57.64%	52.35%	55.42%
The work I do gives citizens good value for their tax dollars.	35,522	4.10	8.73%	13.47%	77.80%	77.80%	78.15%	76.89%
My work unit is making an effort to improve service quality.	35,312	3.68	15.78%	20.81%	63.41%	63.41%	69.37%	68.83%
The service my work unit provides meets the needs of diverse clients (e.g. disability, culture…).	33,981	3.94	8.69%	18.76%	72.55%	72.55%	73.65%	71.62%
Support and Tools	N/A	3.55	20.04%	20.92%	59.04%	59.04%	56.95%	59.13%
I have the technology, equipment and other tools I need to do my job well.	36,274	3.45	23.35%	21.21%	55.44%	55.44%	53.64%	56.66%
My physical work environment allows me to contribute fully to my job.	36,090	3.66	16.72%	20.62%	62.66%	62.66%	60.28%	61.63%
Co-Worker Relationships	N/A	4	8.42%	15.33%	76.25%	76.25%	76.42%	76.25%
The people I work with are generally good at their jobs.	36,159	4.01	7.45%	16.49%	76.06%	76.06%	72.01%	73.33%
My work group usually completes its assignments in a timely fashion.	35,073	3.99	8.01%	15.71%	76.28%	76.28%	76.83%	75.90%
My co-workers invite me to join them in informal activities. (e.g. going out for coffee or lunch).	34,882	3.78	14.71%	18.02%	67.27%	67.27%	70.67%	72.22%
The people I work with value my ideas and opinions.	36,113	3.92	9.01%	16.78%	74.21%	74.21%	76.03%	73.60%
I have positive relations with my co-workers.	36,261	4.3	3.15%	9.76%	87.09%	87.09%	86.36%	86.07%
Hiring Practices	N/A	3.23	29.59%	22.42%	47.99%	47.99%	43.43%	44.48%
The OPS hires and promotes people based on their skills, abilities and experience.	35,548	3.42	25.18%	20.20%	54.62%	54.62%	49.22%	50.04%
In my Ministry the process for selecting a person for a position is fair.	35,253	3.04	34.04%	24.67%	41.29%	41.29%	37.59%	38.92%
Independence and Innovation	N/A	3.59	18.54%	20.67%	60.79%	60.79%	55.55%	56.36%
I have the independence I need to make decisions about my daily work.	36,185	3.83	12.14%	17.44%	70.42%	70.42%	68.22%	66.97%
I have opportunities to provide input into decisions that affect my work.	36,190	3.66	16.68%	19.80%	63.52%	63.52%	60.48%	61.90%
I am encouraged to take reasonable risks in doing my job.	34,980	3.38	22.95%	25.18%	51.88%	51.88%	48.60%	47.61%
Innovation is valued in my work unit.	35,678	3.45	22.44%	22.87%	54.69%	54.69%	51.04%	53.42%
I feel free to express opinions that diverge from those of management without fear of reprisal.	35,906	3.63	18.71%	18.23%	63.06%	63.06%	49.09%	51.41%
Recognition	N/A	3.30	26.58%	24.99%	48.44%	48.44%	47.69%	47.28%
I receive meaningful recognition for work well done.	35,771	3.48	23.48%	20.78%	55.74%	55.74%	57.05%	54.04%
My Ministry does a good job formally recognizing its employees.	35,456	3.11	29.70%	29.23%	41.06%	41.06%	38.29%	40.49%
Safe and Healthy Workplace	N/A	3.83	13.06%	18.02%	68.92%	68.92%	65.66%	61.95%
I have a safe and healthy work environment.	36,262	3.79	14.99%	17.28%	67.73%	67.73%	63.91%	61.95%
My Ministry does a good job of supporting persons with permanent or temporary disabilities.	31,128	3.88	10.81%	18.88%	70.31%	70.31%	67.63%	N/A
Workplace Morale	N/A	3.77	15.00%	17.70%	67.30%	67.30%	65.80%	66.57%
People in my work unit take pride in their work.	36,026	3.98	8.72%	17.38%	73.90%	73.90%	73.95%	73.55%
The morale in my work unit is good.	36,151	3.26	27.87%	22.58%	49.54%	49.54%	45.93%	49.12%
I am treated respectfully at work.	36,216	4.08	8.41%	13.14%	78.45%	78.45%	77.49%	77.05%
Work-Life Balance	N/A	3.62	18.88%	20.31%	60.81%	60.81%	56.28%	56.16%
I have support at work to balance my work and personal life.	36,108	3.62	18.88%	20.31%	60.81%	60.81%	56.28%	56.16%
Career Advancement	N/A	3.29	25.88%	25.15%	48.97%	48.97%	43.55%	44.98%
I have opportunities for career growth within the OPS.	35,487	3.28	26.64%	24.61%	48.75%	48.75%	42.23%	44.41%
I am satisfied with the way my career is progressing in the OPS.	35,655	3.31	25.13%	25.69%	49.18%	49.18%	44.87%	45.55%
Commitment to Public Service	N/A	4.18	6.04%	14.46%	79.50%	79.50%	76.53%	76.3%
Serving the public good is a very important factor in my decision to work for the OPS.	35,816	4.18	6.04%	14.46%	79.50%	79.50%	76.53%	76.30%
Learning and Development	N/A	3.52	19.65%	24.33%	56.02%	56.02%	53.37%	52.54%
I feel that I am always learning something new in my job.	36,252	3.82	15.00%	18.96%	66.05%	66.05%	61.09%	60.30%
The quality of learning and development I have received is very good.	35,947	3.42	20.51%	27.23%	52.26%	52.26%	50.66%	50.32%
The amount of learning and development I have received has met my needs.	35,924	3.32	24.07%	27.26%	48.67%	48.67%	46.80%	44.65%
My Ministry supports my work-related learning and development.	35,674	3.52	19.08%	23.91%	57.02%	57.02%	54.91%	54.85%
Direct Supervision	N/A	3.73	17.96%	16.68%	65.35%	65.35%	62.67%	63.05%
I am satisfied with the quality of supervision I receive.	35,987	3.77	16.89%	16.34%	66.77%	66.77%	65.09%	63.93%
The person I report to is an effective leader.	35,874	3.66	19.33%	17.93%	62.74%	62.74%	60.03%	59.83%
The person I report to keeps me informed of things that I need to know.	36,006	3.69	18.84%	17.28%	63.88%	63.88%	61.51%	62.60%
The person I report to consults me on decisions that affect my work.	35,801	3.67	19.85%	17.05%	63.10%	63.10%	60.62%	61.98%
The person I report to gives me constructive feedback on my work.	35,682	3.61	20.46%	18.52%	61.02%	61.02%	58.89%	59.42%
The person I report to makes timely decisions.	35,758	3.64	19.48%	18.48%	62.05%	62.05%	59.41%	59.12%
The person I report to acts in ways consistent with his/her words.	35,744	3.75	17.67%	16.03%	66.30%	66.30%	64.33%	N/A
The person I report to takes the time to handle the people aspects of the job.	35,737	3.64	21.12%	16.65%	62.24%	62.24%	59.88%	N/A
I have a positive working relationship with the person I report to.	36,121	4.14	8.13%	11.93%	79.94%	79.94%	74.24%	74.40%
Leadership Practices Director(s) & Senior Manager(s)	N/A	3.43	23.16%	23.03%	53.81%	53.81%	50.02%	N/A
I have confidence in my Director(s) and Senior Manager(s) or equivalents.	28,644	3.51	21.43%	21.76%	56.81%	56.81%	53.05%	N/A
My Director(s) and Senior Manager(s) or equivalents make timely decisions.	28,114	3.42	22.59%	24.78%	52.63%	52.63%	49.47%	N/A
My Director(s) and Senior Manager(s) or equivalents are genuinely interested in the well-being of employees.	28,547	3.43	24.69%	20.83%	54.49%	54.49%	50.24%	N/A
My Director(s) and Senior Manager(s) or equivalents provide clear direction.	28,459	3.37	23.95%	24.78%	51.27%	51.27%	47.30%	N/A
Leadership Practices DM(s) & ADM(s)	N/A	3.35	24.20%	25.57%	50.23%	50.23%	50.20%	N/A
I have confidence in my Deputy Minister(s) and Assistant Deputy Minister(s) or equivalents.	12,216	3.46	21.42%	23.77%	54.81%	54.81%	54.65%	N/A
My Deputy Minister(s) and Assistant Deputy Minister(s) or equivalents make timely decisions.	11,836	3.31	24.68%	26.86%	48.46%	48.46%	47.99%	N/A
My Deputy Minister(s) and Assistant Deputy Minister(s) or equivalents are genuinely interested in the well-being of employees.	12,026	3.33	25.85%	24.32%	49.83%	49.83%	49.55%	N/A
My Deputy Minister(s) and Assistant Deputy Minister(s) or equivalents provide clear direction.	12,028	3.30	24.92%	27.36%	47.72%	47.72%	48.46%	N/A
Leadership Practices	N/A	3.28	23.22%	30.32%	46.46%	46.46%	44.37%	40.04%
My Ministry is on the right track in its planning for the future.	34,410	3.28	23.22%	30.32%	46.46%	46.46%	44.37%	40.04%
Clear Expectations and Direction	N/A	3.96	8.86%	16.59%	74.56%	74.56%	72.96%	71.54%
I have a clear understanding of my job and what is expected of me.	36,150	3.98	9.42%	15.36%	75.21%	75.21%	75.75%	74.25%
I clearly understand the mandate and goals of my Ministry.	36,006	3.93	8.67%	18.10%	73.24%	73.24%	70.29%	69.33%
I know how my work contributes to the achievement of my Ministry’s goals.	36,009	3.98	8.48%	16.30%	75.22%	75.22%	72.81%	71.02%
Organizational Communication	N/A	3.22	26.93%	27.56%	45.51%	45.51%	43.77%	39.36%
Essential information flows effectively from my Director(s) and SMG(s) or equivalents to staff.	28,522	3.27	27.58%	24.40%	48.03%	48.03%	44.41%	N/A
Essential information flows effectively from staff to senior leaders.	35,130	3.19	26.75%	29.58%	43.67%	43.67%	41.03%	34.91%
There is good communication between my work unit and other units that we are involved with.	35,490	3.24	25.92%	27.98%	46.10%	46.10%	46.11%	43.74%
Essential information flows effectively from my DM(s) and ADM(s) or equivalents to staff.	12,128	3.17	28.85%	27.93%	43.22%	43.22%	43.22%	N/A
Compensation	N/A	3.34	25.88%	21.90%	52.21%	52.21%	N/A	N/A
I am paid fairly for the work I do.	36,269	3.33	26.76%	20.67%	52.57%	52.57%	N/A	N/A
My benefits meet my (and my family’s) needs well.	34,625	3.35	24.96%	23.19%	51.84%	51.84%	N/A	N/A

Part B: Ministry scores

Ministry	Engagement Index	Productive Capacity	Talent Capacity	Workplace Culture	Leadership	Inclusion
OPS	69.9	65	66.6	65.5	64.5	74.3
Cabinet Office	75.4	67.6	70	70.2	72.7	78.4
Information and Information Technology	70.9	67.4	64.8	68.4	65.6	75.5
Ministry of Advanced Education and Skills Development	71	63.2	67.3	65.5	63.3	75.2
Ministry of Agriculture, Food and Rural Affairs	73	67.9	70.4	70.8	66.3	76
Ministry of Children and Youth Services	70.8	65.3	68.2	65.2	64.7	73.8
Ministry of Citizenship and Immigration	69.3	63.6	67.2	65.1	63.3	73.9
Ministry of Community Safety and Correctional Services	64.8	61.8	63.6	58.3	57.5	69.8
Ministry of Community and Social Services	69.5	61.4	66.9	63.7	64	74.8
Ministry of Economic Development and Growth/Ministry of Research, Innovation and Science	72.3	66.2	70.3	71.1	68.6	78.7
Ministry of Education	73.4	68.9	69.1	68.7	68.1	76.7
Ministry of Energy	70.8	68.3	67.8	71.9	70.1	81
Ministry of Finance	70.3	67.2	65.1	67.6	66.4	73.9
Ministry of Government and Consumer Services	73.2	69	68	70.3	70.2	77.3
Ministry of Health and Long-Term Care	70.4	64.2	66.3	65.4	66	73.6
Ministry of Indigenous Relations and Reconciliation	76.7	68.1	74.9	70.1	69.1	79
Ministry of Infrastructure	68.4	64.6	69.8	67.2	65.1	75.4
Ministry of International Trade	76.2	71.5	72.7	74.5	72.6	81.6
Ministry of Labour	70.2	64	67.4	66.4	65.8	75.9
Ministry of Municipal Affairs | Ministry of Housing	73.4	67.6	70.8	71	72.1	78.8
Ministry of Natural Resources and Forestry	71.1	66.7	68.9	69.4	64.8	75.6
Ministry of Northern Development and Mines	77.4	71.6	71.2	73.9	70.9	78.1
Ministry of Tourism, Culture and Sport	72	67.6	65.5	69.3	65.6	76
Ministry of Transportation	69	64.1	65.5	64.5	63.8	73.5
Ministry of the Attorney General	68.1	62.8	65.4	61.9	62.8	73
Ministry of the Environment and Climate Change	71.4	64.7	67	68	64.6	75.7
Ontario Clean Water Agency	69.9	68.5	71.3	67	64.5	72.7
Treasury Board Secretariat	73.5	68.9	69.8	71.1	70.6	77.8

Part C: Respectful workplace

Respectful workplace	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014 OPS Employee Survey	2011 OPS Employee Survey
I am treated respectfully at work	36,216	4.08	8.4%	13.1%	78.4%	78.4%	77.5%	77.1%

The following questions were addressed to those who Disagreed or Strongly Disagreed with the statement "I am treated respectfully at work" in the 2017 OPS Employee Survey:

In the last 6 months, how many times did you experience disrespectful behaviour in the workplace? 2676 Responses

Number of times	% Favourable
3-10 times	45.07%
More than 20 times	26.98%
11-20 times	16.52%
1-2 times	11.43%

What was the nature of the disrespectful behaviour? 2840 Responses

Nature of behaviour	% Favourable
Minimizing your skills, experience and opinions (e.g. belittling, demeaning, patronizing, condescending)	80.42%
Gossip (e.g. ‘talking behind your back’)	55.85%
Rude or discourteous behaviour (e.g. swearing, dismissive body language)	55.60%
Other, please specify (to ensure confidentiality, do not include the names of individuals or organizations)	32.71%

From whom did you experience the disrespectful behaviour? 2883 Responses

Source of disrespectful behaviour	% Favourable
Individual(s) with authority over me	77.07%
Co-worker(s)	52.24%
Members of the public (individuals or organizations)	15.09%
Individual(s) for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)	8.98%
Individual(s) working for me	6.97%
Individual(s) from other OPS Ministries or agencies	6.52%
Individual(s) from other government departments or agencies	5.20%
Other	4.09%

Part D: Discrimination

Have you been the victim of discrimination on the job in the past two years?

Have you been the victim of discrimination on the job in the past two years?	2017 proportion (33,611)	2014 proportion (33,381)	2011 proportion (36,773)
Yes	12.56%	14.25%	17.64%
No	87.44%	85.75%	82.36%

Was the issue(s) reported to a management representative or WDHP Advisor?

Of those who experienced discrimination

Was the issue(s) reported to a management representative or Workplace Discrimination and Harassment Prevention (WDHP) Advisor?	2017 proportion (3,505)	2014 proportion (3,890)	2011 proportion (5,153)
Yes	28.62%	34.76%	40.25%
No	71.38%	65.24%	59.75%

Please indicate the type of discrimination you experienced

Of those who experienced discrimination

Please indicate the type of discrimination you experienced	2017 proportion (3,734)	2014 proportion (3,688)	2011 proportion (4,524)
Age	30.99%	27.39%	22.66%
Ancestry	5.52%	5.04%	4.95%
Citizenship	1.85%	2.14%	1.68%
Colour	14.35%	11.44%	10.59%
Creed (religion)	6.72%	5.21%	4.11%
Disability (mental or physical)	19.84%	19.47%	14.59%
Ethnic origin	15.88%	13.31%	11.01%
Family status	13.44%	12.66%	10.43%
Gender expression	2.25%	2.20%	N/A
Gender identity	7.50%	5.78%	N/A
Marital status	8.01%	8.35%	6.79%
Other (please specify)	13.93%	20.96%	41.56%
Place of origin	8.25%	7.35%	6.94%
Race	25.17%	22.61%	19.01%
Record of offences	0.56%	1.03%	1.30%
Sex (including pregnancy)	22.66%	16.16%	16.25%
Sexual orientation	4.98%	6.29%	6.01%

From whom did you experience workplace discrimination?

Of those who experienced discrimination

From whom did you experience workplace discrimination?	2017 proportion (3,939)	2014 proportion (4,135)	2011 proportion (5,832)
Co-worker(s)	44.88%	46.82%	47.02%
Individual(s) for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)	6.60%	5.05%	4.39%
Individual(s) from other government departments or agencies	5.00%	4.62%	4.82%
Individual(s) from other OPS Ministries or agencies	8.15%	6.34%	5.97%
Individual(s) with authority over me	67.99%	66.67%	69.38%
Individual(s) working for me	5.00%	6.07%	6.69%
Members of the public (individuals or organizations)	13.43%	12.29%	9.17%
Other, please specify (to ensure confidentiality, do not include the names of individuals or organizations)	6.80%	8.20%	8.23%

Overall, I am satisfied with the way in which my Ministry or the OPS responded to the issue(s)

Of those who experienced discrimination and reported it to a management representative or WDHP advisor

Overall, I am satisfied with the way in which my Ministry or the OPS responded to the issue(s).	Responses	Mean	Unfavourable	Neutral	Favourable
2017	985	1.75	78.3%	11.6%	10.2%
2014	1,328	1.87	75.0%	12.6%	12.4%
2011	5,420	1.93	72.4%	17.7%	9.9%

Part E: Harassment

Have you been the victim of harassment on the job in the past two years?

Have you been the victim of harassment on the job in the past two years?	2017 proportion (33,909)	2014 proportion (33,434)	2011 proportion (37,255)
Yes	14.82%	16.20%	14.73%
No	85.18%	83.80%	85.27%

Was the issue(s) reported to a management representative or WDHP Advisor?

Was the issue(s) reported to a management representative or Workplace Discrimination and Harassment Prevention (WDHP) Advisor?	2017 proportion (4,396)	2014 proportion (4,796)	2011 proportion (4,758)
Yes	45.25%	45.73%	52.96%
No	54.75%	54.27%	47.04%

From whom did you experience harassment?

Of those who experienced harassment

From whom did you experience harassment?	2017 proportion (4,836)	2014 proportion (5,098)	2011 proportion (5,121)
Co-worker(s)	53.23%	57.83%	55.85%
Individual(s) for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)	4.98%	3.81%	3.71%
Individual(s) from other government departments or agencies	2.32%	2.51%	3.07%
Individual(s) from other OPS Ministries or agencies	3.56%	2.92%	3.65%
Individual(s) with authority over me	56.33%	51.26%	54.91%
Individual(s) working for me	5.83%	6.69%	6.44%
Members of the public (individuals or organizations)	8.66%	8.61%	7.38%
Other, please specify (to ensure confidentiality, do not include the names of individuals or organizations)	4.76%	5.20%	6.46%

What was the nature of the harassment?

Of those who experienced harassment

What was the nature of the harassment?	2017 proportion (4,749)	2014 proportion (5,076)	2011 proportion (5,171)
Insulting or derogatory remarks, gestures or actions	65.76%	66.15%	65.31%
Isolation and/or exclusion from work-related activities	30.62%	29.53%	31.12%
Malicious rumours, gossip or negative innuendo	44.62%	46.02%	46.63%
Mobbing and/or swarming	4.34%	3.80%	3.64%
Other, please specify (to ensure confidentiality, do not include the names of individuals or organizations)	13.54%	11.68%	12.22%
Persistent, unwarranted criticism	43.31%	42.87%	45.39%
Verbal aggression and/or verbal abuse	48.41%	50.02%	50.34%

What was the focus of the harassment?

Of those who experienced harassment

What was the focus of the harassment?	2017 proportion (3,354)	2014 proportion (3,436)	2011 proportion (2,597)
Age	16.91%	14.81%	16.83%
Ancestry	3.34%	3.14%	4.58%
Citizenship	0.95%	1.37%	1.93%
Colour	7.48%	6.08%	7.39%
Creed (religion)	3.88%	3.52%	3.81%
Disability (mental or physical)	13.33%	13.91%	15.59%
Ethnic origin	7.72%	7.65%	9.20%
Family status	8.91%	8.00%	10.47%
Gender expression	1.37%	1.66%	N/A
Gender Identity	3.34%	2.76%	N/A
Marital status	5.10%	6.84%	7.86%
Other, please specify (to ensure confidentiality, do not include the names of individuals or organizations)	52.27%	53.61%	44.32%
Place of origin	4.08%	4.66%	6.39%
Race	12.22%	11.76%	13.59%
Record of offences	0.57%	1.34%	1.81%
Sex (including pregnancy)	18.43%	10.74%	15.75%
Sexual orientation	3.43%	4.34%	6.47%

Overall, I am satisfied with the way in which my Ministry or the OPS responded to the issue(s)

Of those who experienced harassment and reported it to a management representative or WDHP advisor

Overall, I am satisfied with the way in which my Ministry or the OPS responded to the issue(s).	Responses	Mean	Unfavourable	Neutral	Favourable
2017	1,940	2.04	69.6%	14.5%	15.9%
2014	2,156	2.07	67.2%	16.5%	16.3%
2011	4,846	1.96	71.9%	16.8%	11.3%

Part F: Violence

Have you been the victim of workplace violence in the past two years?

Have you been the victim of workplace violence in the past two years?	2017 proportion (35,632)	2014 proportion (34,871)	2011 proportion (39,635)
Yes	2.82%	2.78%	2.54%
No	97.18%	97.22%	97.46%

Was the issue(s) reported to a management representative or WDHP Advisor?

Was the issue(s) reported to a management representative or Workplace Discrimination and Harassment Prevention (WDHP) Advisor?	2017 proportion (904)	2014 proportion (831)	2011 proportion (866)
Yes	65.38%	65.22%	80.95%
No	34.62%	34.78%	19.05%

From whom did you experience violence?

Of those who experienced violence

From whom did you experience violence?	2017 proportion (964)	2014 proportion (861)	2011 proportion (912)
Co-worker(s)	18.57%	25.78%	28.51%
Individual(s) for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)	47.10%	35.31%	32.13%
Individual(s) from other government departments or agencies	0.73%	0.93%	1.64%
Individual(s) from other OPS Ministries or agencies	1.04%	1.39%	1.21%
Individual(s) with authority over me	10.79%	15.56%	15.24%
Individual(s) working for me	3.32%	4.53%	5.81%
Members of the public (individuals or organizations)	27.28%	28.46%	29.06%
Other, please specify (to ensure confidentiality, do not include the names of individuals or organizations)	6.64%	9.87%	9.43%

What was the nature of the violence?

Of those who experienced violence

What was the nature of the violence?	2017 proportion (933)	2014 proportion (814)	2011 proportion (871)
Attempt to use physical force	44.27%	36.98%	32.49%
Other, please specify (to ensure confidentiality, do not include the names of individuals or organizations)	17.36%	18.92%	20.21%
Threat to use physical force	77.81%	73.46%	70.38%
Use of physical force	45.34%	39.19%	36.62%

Overall, I am satisfied with the way in which my Ministry or the OPS responded to the issue(s)

Of those who experienced violence and reported it to a management representative or WDHP advisor

Overall, I am satisfied with the way in which my Ministry or the OPS responded to the issue(s).	Responses	Mean	Unfavourable	Neutral	Favourable
2017	585	2.30	59.3%	19.5%	21.2%
2014	541	2.19	62.3%	17.0%	20.7%
2011	891	2.48	52.7%	21.1%	26.2%

Part G: Workforce Profile

Employment Group (34651 responses)

Employment Group	2017 proportion	2014 proportion	2011 proportion
A Bargaining Unit (OPSEU, AMAPCEO, OPPA, PEGO, ALOC, OCAA, AOPDPS, PSAT)	78.17%	76.38%	76.55%
MCP Manager	7.89%	8.47%	8.94%
MCP non-manager/specialist or excluded from a bargaining unit	4.15%	4.19%	4.01%
Other	5.30%	6.54%	6.05%
Senior Management (i.e., occupying a position in a Senior Management Job Classification-SMG, ITX, OFA or OPP1)	4.50%	4.42%	4.45%

Senior Management Level (1465 responses)

Senior Management Level	2017 proportion	2014 proportion	2011 proportion
Assistant Deputy Minister or Associate Deputy Minister occupying an SMG 3-4, ITX3-4, OFA2-3 or OPP1 position	12.56%	11.40%	11.65%
Deputy Minister	0.96%	0.81%	1.88%
Director occupying an SMG2 or ITX2 or OFA1 position	38.43%	34.94%	33.63%
Senior Manager occupying an SMG1 or ITX1 position	48.05%	52.85%	52.85%

Tenure in Senior Management Group (1517 responses)

How long have you been in the Senior Management Group?	2017 proportion	2014 proportion	2011 proportion
1-4 years	30.39%	26.48%	N/A
5-9 years	27.16%	33.10%	N/A
10-15 years	16.02%	17.45%	N/A
<1 year	14.57%	9.93%	N/A
16-20 years	7.25%	5.31%	N/A
>20 years	4.61%	7.72%	N/A

Classification (35297 responses)

Classification	2017 proportion	2014 proportion	2011 proportion
Regular Employee (Classified)	86.89%	89.12%	90.51%
Fixed-Term Employee (Unclassified)	11.67%	9.17%	7.79%
Other (not classified or unclassified)	1.44%	1.71%	1.70%

Occupational Category (32746 responses)

Job Category	2017 proportion	2014 proportion	2011 proportion
Accounting & Finance	6.11%	6.00%	5.82%
Administrative Support / Clerical	14.08%	15.93%	18.85%
Communications & Marketing	3.21%	3.14%	3.10%
Consulting & Planning	2.47%	3.53%	4.31%
Corrections	6.57%	6.14%	4.83%
Customer & Client Services	8.72%	8.46%	10.73%
Education & Training	2.88%	2.20%	2.33%
Enforcement	7.78%	8.29%	6.98%
Health and Social Services	4.12%	3.58%	3.44%
Human Resources	2.77%	2.39%	2.28%
Information Technology	9.39%	9.04%	8.97%
Inspections & Investigations	2.89%	2.55%	3.08%
Land & Resources	4.37%	3.28%	2.43%
Legal Services	4.87%	6.24%	5.08%
Policy / Program Analysis & Planning	12.73%	11.90%	11.27%
Purchasing and Supply	0.57%	0.66%	N/A
Science & Engineering	3.85%	3.77%	3.96%
Technical, Maintenance & Trades	2.62%	2.88%	2.55%

Regional distribution (34726 responses)

Location by Region	2017 proportion	2014 proportion	2011 proportion
Central Region	60.03%	58.51%	59.53%
East Region	12.06%	12.32%	12.57%
North Region	12.46%	13.12%	12.35%
West Region	15.45%	16.04%	15.55%

Tenure (34844 responses)

Tenure	2017 proportion	2014 proportion	2011 proportion
10-15 years	22.06%	23.76%	17.43%
>20 years	20.19%	27.26%	29.41%
5-9 years	19.17%	23.74%	21.75%
1-4 years	17.81%	13.64%	19.19%
16-20 years	13.50%	6.72%	7.26%
<1 year	7.27%	4.88%	4.96%

Did you apply for other jobs in the OPS in the past 3 years? (34954 responses)

Did you apply for other jobs in the OPS in the past 3 years?	2017 proportion	2014 proportion	2011 proportion
No	43.8%	48.0%	N/A
Yes	56.2%	52.0%	N/A

Were you offered a job? (18894 responses)

Were you offered a job?	2017 proportion	2014 proportion	2011 proportion
No	49.2%	57.7%	N/A
Yes	50.8%	42.3%	N/A

How many times have you changed jobs within the OPS in the past 3 years? (34992 responses)

Job Changes (Within the last 3 years)	2017 proportion	2014 proportion	2011 proportion
No job changes in the past 3 years	60.10%	65.10%	61.30%
Once	22.90%	21.90%	22.60%
Twice	11.10%	8.70%	10.00%
Three times or more	5.90%	4.30%	6.10%

What was the reason for your most recent job change?   (10217 responses)

Reason for most recent job change (I initiated to…)	2017 proportion	2014 proportion	2011 proportion
Advance my career	62.3%	57.1%	59.8%
Professional development	23.9%	26.1%	24.3%
More interesting work	21.4%	19.7%	22.8%
Other reasons	14.1%	18.7%	15.0%
It was just time for a change	11.6%	11.6%	10.5%
Better supervisor	10.9%	8.1%	8.5%
Reduce stress	9.8%	8.1%	8.1%
More compatible colleagues	1.8%	1.4%	1.4%

Do you consider any of the job changes in the past three years a promotion? (13543 responses)

Do you consider any of the job changes in the past three years a promotion?	2017 proportion	2014 proportion	2011 proportion
No	37.3%	42.2%	N/A
Yes	62.7%	57.8%	N/A

My workplace supports flexible work arrangements

My workplace supports flexible work arrangements	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014	2011
2017	34,749	3.47	25.2%	18.7%	56.1%	56.1%	53.2%	N/A

Are you currently on a flexible work arrangement? (33452 responses)

Are you currently on a flexible work arrangement?	2017 proportion	2014 proportion	2011 proportion
No	66.87%	72.28%	N/A
Yes	33.13%	27.72%	N/A

Do you have a formalized agreement in place? (10724 responses)

Do you have a formalized agreement in place?	2017 proportion	2014 proportion	2011 proportion
No	23.2%	23.6%	N/A
Yes	76.8%	76.4%	N/A

Please indicate the type of arrangement that you have (8128 responses)

Please indicate the type of arrangement that you have (New Question in 2014)	2017 proportion	2014 proportion	2011 proportion
Compressed work week	76.44%	66.99%	N/A
Flexible/staggered hours	12.94%	25.02%	N/A
Job sharing	0.54%	1.21%	N/A
Other, (please specify)	3.69%	6.99%	N/A
Pre-retirement part-time employment	0.75%	0.88%	N/A
Telework	16.88%	10.15%	N/A

Please indicate the reason that you aren’t on a flexible work arrangement (20562 responses)

Please indicate the reason that you aren’t on a flexible work arrangement. (Select all that apply…)	2017 proportion	2014 proportion	2011 proportion
Not available in my workplace	29.31%	29.95%	N/A
Not aware if available in my workplace	20.72%	18.58%	N/A
Not interested in one	29.17%	32.24%	N/A
Other, (please specify)	21.83%	19.41%	N/A
Requested, but not approved	7.60%	8.01%	N/A

Are you a member of one or more Employee Networks? (32105 responses)

Are you a member of one or more Employee Networks?	2017 proportion	2014 proportion	2011 proportion
Black Ontario Public Service Employee Network (BOPSers)	1.3%	1.1%	N/A
FrancoGO (francophone employee network)	1.9%	2.2%	N/A
I don't belong to an employee network	84.2%	86.8%	N/A
Nation to Nation (OPS Indigenous Employees Network)	0.6%	0.3%	N/A
OPS Disability Network (DNET)/Disability Advisory Network (DAC)	0.2%	0.2%	N/A
OPS East Asian Network Group (EANG)	2.9%	2.8%	N/A
OPS Pride (lesbian, gay, bisexual and transgender network)	2.0%	1.8%	N/A
Other	2.4%	N/A	N/A
South Asian Network (SAN)	0.9%	0.9%	N/A
Tomorrow’s OPS (TOPS)	6.7%	6.2%	N/A

Performance Appraisal: Do you have a written Performance and Learning Plan? (34984 responses)

Performance Appraisal: Do you have a written Performance and Learning Plan?	2017 proportion	2014 proportion	2011 proportion
Yes	81.62%	86.19%	87.59%
No	18.38%	13.81%	12.41%

Have you had a performance appraisal in the past 12 months? (34626 responses)

Performance Appraisal: Have you had a performance appraisal in the past 12 months?	2017 proportion	2014 proportion	2011 proportion
Yes	73.99%	79.24%	81.42%
No	26.01%	20.76%	18.58%

Part H: Demographic profile

Age (32952 responses)

Age	2017 proportion	2014 proportion	2011 proportion
<20	0.03%	0.04%	0.04%
20-24	2.35%	1.44%	1.44%
25-29	8.55%	6.86%	7.43%
30-34	10.90%	10.12%	10.66%
35-39	13.09%	12.59%	11.64%
40-44	14.06%	13.50%	13.56%
45-49	14.47%	16.07%	18.39%
50-54	17.78%	19.40%	18.20%
55-59	13.31%	13.48%	12.84%
60-64	4.47%	5.33%	4.99%
65+	1.00%	1.16%	0.82%

Gender Identity (33599 responses)

Gender	2017 proportion	2014 proportion	2011 proportion
Female	60.24%	59.59%	59.30%
Male	39.38%	40.29%	40.61%
Trans	0.07%	0.11%	0.10%
Two-Spirit	0.11%	N/A	N/A
I don't identify with the above. My gender identity is....	0.20%	N/A	N/A

Education (34329 responses)

Education	2017 proportion	2014 proportion	2011 proportion
High school graduate	4.42%	6.06%	7.41%
University graduate	36.19%	34.27%	33.39%
Grade / elementary school	0.06%	0.05%	0.05%
Vocational, technical college, or CEGEP graduate	20.08%	21.09%	20.27%
Some university	7.03%	8.08%	8.62%
Some high school	0.25%	0.37%	0.45%
Some vocational, technical college, or CEGEP	5.63%	6.43%	7.10%
Post-graduate or higher	26.35%	23.64%	22.72%

Do you have a disability? (34229 responses)

Do you have a disability?	2017 proportion	2014 proportion	2011 proportion
Yes	14.0%	13.0%	11.5%
No	86.0%	87.0%	88.5%

Does your disability require accommodation on the job? (4337 responses)

Does your disability require accommodation on the job?	2017 proportion	2014 proportion	2011 proportion
Yes	40.4%	39.0%	36.4%
No	59.6%	61.0%	63.6%

If required, have you requested the accommodation(s) you need to perform your job?  (1712 responses)

If you require accommodation(s), have you requested the accommodation(s) you need to perform your job?	2017 proportion	2014 proportion	2011 proportion
Yes	87.4%	86.7%	N/A
No	12.6%	13.3%	N/A

Have you been provided with the accommodation(s) you require to perform your job? (1377 responses)

Have you been provided with the accommodation(s) you require to perform your job?	2017 proportion	2014 proportion	2011 proportion
Yes	78.4%	79.0%	75.8%
No	21.6%	21.0%	24.2%

For whom do you provide dependent care - excluding volunteer work? (32870 responses)

For whom do you provide dependent care - excluding volunteer work?	2017 proportion	2014 proportion	2011 proportion
An immediate family member (other than child or elder indicated above)	6.01%	6.58%	5.36%
Children (regardless of age)	52.78%	54.30%	51.41%
Dependents with special needs	2.74%	2.81%	2.07%
Elders	17.24%	17.98%	13.45%
Friend (other than child or elder indicated above)	0.91%	1.07%	0.52%
No dependent care responsibilities	36.56%	35.17%	39.36%
Other (please specify)	1.18%	1.27%	N/A

Sexual Orientation (30493 responses)

Sexual Orientation	2017 proportion	2014 proportion	2011 proportion
Asexual	4.94%	N/A	N/A
Bisexual	1.59%	0.96%	0.80%
Gay	1.81%	1.72%	1.57%
Heterosexual	89.34%	95.92%	96.18%
Lesbian	1.03%	0.98%	0.95%
Questioning	0.27%	0.22%	0.28%
Two-Spirit	N/A	0.21%	0.22%
I don't identify with the above. My sexual orientation is…	1.02%	N/A	N/A

Francophone (34885 responses)

Are you a Francophone?	2017 proportion	2014 proportion	2011 proportion
Yes	7.41%	7.84%	7.87%
No	92.59%	92.16%	92.13%

Are you an Indigenous person, that is, First Nations, Métis or Inuk (Inuit)? (34324 responses)

Are you an Indigenous person?	2017 proportion	2014 proportion	2011 proportion
No	97.28%	97.53%	97.87%
Yes, First Nations	1.28%	1.17%	0.98%
Yes, Inuk	0.02%	0.02%	0.04%
Yes, Métis	1.42%	1.27%	1.12%

Do you consider yourself to be a visible minority person? (32298 Responses)

Of those who are not Indigenous

Visible Minority	2017 proportion	2014 proportion	2011 proportion
Yes	22.6%	20.02%	20.2%
No	77.4%	79.98%	79.8%

Ethnicity (30169 Responses)

Of those who are not Indigenous

Ethnicity	2017 proportion	2014 proportion	2011 proportion
Arab	0.83%	0.52%	0.60%
Black	4.73%	4.14%	4.17%
Chinese	4.96%	4.29%	4.37%
Filipino	1.31%	1.14%	1.32%
Japanese	0.29%	0.25%	0.29%
Korean	0.38%	0.32%	0.26%
Latin American	1.32%	1.08%	1.13%
Other (please specify)	5.41%	5.33%	N/A
South Asian (e.g. East Indian, Pakistani, Sri Lankan, etc.)	6.82%	5.50%	5.96%
Southeast Asian (e.g. Cambodian, Indonesian, Laotian, Vietnamese, etc.)	0.62%	0.50%	0.42%
West Asian (e.g. Afghan, Iranian, etc.)	0.54%	0.35%	0.37%
White	76.01%	79.38%	82.40%

Inclusion

Year	2017	2014	2011
Inclusion Index	74.3	71.8	N/A

Inclusion Index Questions	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014	2011
My co-workers invite me to join them in informal activities. (e.g. going out for coffee or lunch).	34,882	3.78	14.71%	18.02%	67.27%	67.27%	70.67%	72.22%
I feel free to express opinions that diverge from those of management without fear of reprisal.	35,906	3.63	18.71%	18.23%	63.06%	63.06%	49.09%	51.41%
I have positive relations with my co-workers.	36,261	4.3	3.15%	9.76%	87.09%	87.09%	86.36%	86.07%
My Ministry values diversity.	35,140	4.08	6.62%	15.48%	77.91%	77.91%	68.17%	68.71%
I am treated respectfully at work.	36,216	4.08	8.41%	13.14%	78.45%	78.45%	77.49%	77.05%

Part I: Communicating results (30585 Responses)

The results of the previous employee survey were communicated to me.	2017 proportion	2014 proportion	2011 proportion
Yes	77.81%	81.35%	84.90%
No	22.19%	18.65%	15.10%

Awareness of Action Taken (30364 Responses)

I am aware of action taken to address the issues identified in the previous survey.	2017 proportion	2014 proportion	2011 proportion
Yes	43.55%	51.15%	57.70%
No	56.45%	48.85%	42.30%

Confidence that results from current survey will be addressed

Statement	Responses	Mean	Unfavourable	Neutral	Favourable	2017 OPS All	2014	2011
I am confident that the results of the current survey will be addressed.	35,377	3.07	29.2%	34.6%	36.2%	36.2%	29.0%	37.0%

Part J: Response rates

Response rates	OPS	Highest Ministry scores	Lowest Ministry scores
2017	56.7%	85.4%	33.3%
2014	57.5%	83.1%	33.1%
2011	63.5%	90.2%	36.0%
2009	58.9%	91.1%	25.0%
2007	43.5%	70.3%	24.0%

Part K: Contact Information

Corporate Leadership and Learning Branch, CFLL , Treasury Board Secretariat
77 Wellesley Street West
Ferguson Block, 4^th Floor
Toronto, ON
M7A 1N3

Email: OPSSurvey@Ontario.ca

This page was originally published on June 23, 2017. On September 25, 2017, we corrected some errors. If you would like details of these corrections, contact us.