Cap and trade: help information
Learn who you can reach out to for assistance with Ontario’s cap and trade program.
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General help with cap and trade
For technical questions specific to the cap and trade program and the Compliance Instrument Tracking System Service (CITSS), excluding emissions reporting, please contact us by:
- phone: 1-888-217-3326 (toll-free)
Help is available from Monday to Friday 8:30 a.m. – 5:00 p.m.
Help with greenhouse gas emissions reporting
If you have questions about greenhouse gas emissions reporting, please contact the GHG Emissions Reporting Help Desk by:
- phone: 416-649-4480 or 1-855-815-6400 (toll-free)
Our Service Commitment to You
We are committed to providing you with consistent, responsive and timely service. We will acknowledge your emails and voicemails within one business day, and if further effort is required to resolve your concerns our goal is to do this as soon as possible.