Interactive Voice Response (IVR) system for social assistance clients
Keep up to date with your case with the Ontario Disability Support Program (ODSP) or Ontario Works by calling the IVR any day at any time.
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MyBenefits online service
You can also use the MyBenefits online service to report changes or get information about your ODSP or Ontario Works case.
Find out more at ontario.ca/MyBenefits
How to access the IVR
Have your confidential member identification number and Personal Identification Number (PIN) handy.
You can find your member identification number on letters you receive from ODSP or Ontario Works.
If you need a PIN, contact your local social assistance office to have one set up.
Remember to keep your PIN confidential and use it only with the IVR.
Payments and benefits menu (press 1):
For most recent payment, press 1
For previous payment information, press 2
For overpayment information, press 3
For additional benefits, press 4
Case status menu (press 2):
For current case status, press 1
For information on items to verify, press 2
Report income and earnings menu (press 3):
To report income and earnings press 1
Change PIN menu (press 4)
To be transferred to the IVR PIN Reset Help Desk, press 0
General information and office locations menu (press 5):
For general information, press 1
For office location, press 2
For office mailing address, press 3
To repeat information at any time, press *
To be transferred to your local office, press 0
To return to the main menu, press 9