Finding help

Almost 30% of Ontarians will experience a mental health or addiction problem at some point in their lives.

If you or someone you know needs support, Ontario offers several options for free, confidential help with mental health and addiction concerns.

Book an appointment with your family doctor or nurse practitioner

Your family doctor or nurse practitioner can evaluate your situation, talk to you about treatment options and refer you to a community mental health and addictions service provider.

If you don't already have one, here’s help for finding a family doctor or nurse practitioner.

Talk to a registered nurse right now

Visit Health811 online or call 811 to speak to a registered nurse. The nurse can help you with any health matters, including depression, anxiety or other mental health or addiction concerns.

Health811 is a free, secure and confidential service you can call or access online 24 hours a day, seven days a week to get health advice from a registered nurse or find health services or information.

Get advice from a helpline

ConnexOntario is a directory of community mental health and addictions services in Ontario. You can connect with someone for information and referral to services in your community 24 hours a day, 7 days a week by:

On the ConnexOntario website you can find locations and hours for some of these services and information on:

  • Rapid Access Addiction Medicine clinics
    • no appointment or referral is needed to get help, including prescriptions for opioid agonist therapies (such as suboxone or methadone) and counselling referrals if you don’t have a primary care provider

Anyone can call

Helpline staff members welcome calls from anyone – whether your concern is about yourself or someone you care about. More than 25% of helpline calls come from family members or concerned friends.

Types of help offered

The helpline is not for crisis situations – if you are in crisis, call or ask a helpline staff member for your local crisis number.

Helpline staff are available for free, 24 hours a day, seven days a week to:

  • listen, offer support and strategies to help you begin your recovery
  • help you find treatment services and supports in your community such as crisis lines, self-help groups and family services
  • offer basic education about mental health, drug and alcohol addiction and problem gambling

All calls are free and confidential.

In-person drug and alcohol support

Consumption and treatment services

On August 20, the Ontario government announced that consumption and treatment services sites that are operating within 200 metres from schools and child care centres will be banned.  The government is also mandating new protections to better protect community safety near remaining sites, including new requirements for safety and security plans.

The ban on consumption sites within 200 metres of a school or child care centre will result in the closure of 9 provincially-funded sites and one privately-funded site by March 31, 2025.

The government will also introduce legislation this fall that would, if passed, prohibit municipalities or any organization from standing up new sites or participating in ‘safer’ supply initiatives.

The remaining consumption and treatment services will continue to offer supervised drug consumption and overdose prevention services. Consumption and treatment service locations can connect you to addictions treatment and rehabilitation, primary care, mental health, and other health and social services.

You can access many services on site or you can get a referral to access these services somewhere nearby, such as:

  • addictions treatment such as methadone, buprenorphine/naloxone (Suboxone), detox support, and community and residential treatment
  • supervised drug consumption including injection, intranasal and oral
  • providing support treatment in the event of an overdose, which can include administering oxygen and naloxone
  • primary care such as wound care, immunization, and other care provided by doctors, nurse practitioners and nurses
  • mental health services
  • educating people about harm-reduction and distributing harm-reduction supplies, including naloxone
  • other health and social services such as support to obtain housing or health cards

Find consumption and treatment services near you.

LocationOrganization NameAddressTelephone
GuelphGuelph Community Health Centre176 Wyndham Street North

 

519-821-6638

HamiltonHamilton Urban Core Community Health Centre70 James Street South

 

905-522-3233

KingstonKingston Community Health Centres661 Montreal Street

 

613-542-2949

KitchenerRegion of Waterloo Public Health and Emergency Services150 Duke Street West

 

519-575-4400

LondonRegional HIV/AIDS Connection and Middlesex London Health Unit446 York Street

 

519-434-1601

OttawaOttawa Inner City Health, Inc.256 King Edward Avenue

 

613-562-4500

OttawaSandy Hill Community Health Centre221 Nelson Street

 

613-569-3488

OttawaSomerset West Community Health Centre55 Eccles Street

 

613-238-8210

PeterboroughFour Counties Addiction Services Team220 Simcoe Street

 

705-741-5372

St. CatharinesPositive Living Niagara105 Queenston Street

 

905-984-8684

Thunder BayNorWest Community Health Centres525 Simpson Street

807-622-8235


or
1-866-357-5454

TorontoFred Victor Centre145 Queen Street East

 

416-364-8228

TorontoParkdale Queen West Community Health Centre168 Bathurst Street

 

416-703-8480

TorontoParkdale Queen West Community Health Centre1229 Queen Street West

 

416-537-2455

TorontoRegent Park Community Health Centre465 Dundas Street East

 

416-364-2261

TorontoSouth Riverdale Community Health Centre955 Queen Street East

 

416-461-1925

TorontoSouth Riverdale Community Health Centre134 Sherbourne Street

 

416-461-1925

Homelessness and Addiction Recovery Treatment Hubs (HART Hubs)

Ontario will be providing 19 new Homelessness and Addiction Recovery Treatment (HART) Hubs as part of a comprehensive system of care that prioritizes community safety and focuses on giving people their lives back through treatment and recovery, as well as upstream investments in prevention. HART Hubs, similar to existing hub models in Ontario that have successfully provided people with care, will reflect regional priorities by connecting people with complex needs to comprehensive treatment and preventative services that could include:

  • primary care
  • mental health services
  • addiction care and support
  • social services and employment support
  • shelter and transition beds
  • supportive housing
  • other supplies and services, including naloxone, onsite showers and food

Learn more about the client journey for those accessing services.

Ontario Structured Psychotherapy

Anxiety and depression are two of the most common mental health conditions Ontarians face.

Individuals aged 18 years and older can access the Ontario Structured Psychotherapy program to get confidential cognitive behavioural therapy and other services free of charge.

Each potential client is assessed by a trained mental health professional. Depending on the level of need, a person may be matched with:

  • self-led resources guided by a coach
  • group therapy with a clinician
  • individual therapy with a clinician.

The sessions can be in-person or virtual.

Clients may be referred to the program by a physician, nurse practitioner or other health care professional. In some areas, clients may self-refer.

For more information, including to learn if clients may self-refer, contact a regional lead organization that coordinates the delivery of the program. Each organization works with health care provider groups in their area to offer services.

Central

Toronto

West

  • OSP West (St. Joseph's Healthcare Hamilton and St. Joseph’s Health Care London)

East

North East

North West