Ministry of Research and Innovation Service Charter
The principles we follow at the Ministry of Research and Innovation in providing high-quality, cost-effective services to the public.
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In order to meet or exceed the expectations of our clients, the Ministry of Research and Innovation (MRI) is committed to providing services that are:
We use our knowledge, experience and expertise to provide quality service.
Responsive and Timely
We respond to our clients in a timely, courteous and fair manner.
The programs and services we deliver set, monitor, communicate and consistently meet program-specific service standards using dependable service delivery processes.
We treat all clients with respect and dignity.
We strive to be available to our clients and support them by providing clear, accurate and relevant information about our services and programs.
Our services are delivered in a manner that complies with the requirements of the Ontarians with Disabilities Act (2001) and the Accessibility for Ontarians with Disabilities Act (2005) and promotes the participation of persons with disabilities and considers their expectations of dignity, independence and integration.
The Ministry of Research and Innovation recognizes the value of measuring our performance against these service commitments and specific targets, and against the OPS Common Service Standards.
We are committed to reviewing, evaluating and communicating our performance to our clients and are committed to continuous improvement.
MRI protects, under Freedom of Information and Protection of Privacy Act, personal information provided by clients, for the purpose of receiving services.
We manage resources as efficiently and effectively as possible to enable a focus on creating value for clients.
And where our services are delivered indirectly by agencies or other third parties, the Ministry of Research and Innovation promotes achievement of the service principles through agreements with those parties, as they are established or renewed.