Immediate danger or crisis

If this is an emergency or someone is in immediate danger or thinking of suicide – call 911 or go to your nearest hospital. If you or someone you know is in crisis, call a crisis helpline.

OAP urgent response services do not:

  • provide 24/7 support
  • replace emergency or crisis supports

Overview

Urgent response services in the Ontario Autism Program (OAP) will begin to be offered in April 2022.

Eligible children and youth who are experiencing a specific, urgent need can access supports to:

  • help stabilize the situation
  • prevent crisis
  • reduce the risk of the child or youth harming themselves, others and property

Children and youth can get up to 12 weeks of free supports.

Urgent response services do not provide funding to purchase supports. Children and youth registered in the OAP can access urgent response services while receiving other OAP services and supports.

Eligibility

To be eligible for OAP urgent response services, you/your child must be:

  • registered in the OAP
  • experiencing one or more key high-risk factors that:
    • have started or worsened in the last 14 days
    • can be supported by OAP urgent response services – you will find out through a standard intake process

High-risk factors include:

  • aggression
  • property destruction
  • violent thinking
  • fire setting
  • harm to animals
  • risk of exploitation
  • self-injurious behaviour
  • suicidal thoughts or behaviour
  • inappropriate sexual behaviour
  • flight risk

Steps to access services

Step 1: get referred or contact the lead organization

If you think you or your child may be eligible for OAP urgent response services, you can contact the lead organization for urgent response services in your area yourself to start the intake process and find out if you’re eligible.

You may also be referred to the OAP urgent response service by:

  • an OAP care coordinator
  • a clinician delivering core clinical services
  • other relevant professionals supporting you or your child

Step 2: complete the intake process

The lead organization will reach out to you within 2 business days to discuss next steps.

You will need to answer some questions as part of the intake process.

By completing the intake process you will find out if OAP urgent response services are appropriate or if other services/supports could best meet your/your child’s needs.

Step 3: create an urgent response service plan

If you are eligible for OAP urgent response services, an urgent response service coordinator will work with you to create an urgent response service plan based on your and/or your child’s needs.

To develop the plan, your coordinator may suggest collaborating with:

  • your family and/or other people in your support system
  • relevant professionals who are supporting you or your child, such as an OAP care coordinator, educators and local service providers

Your plan will provide one or more of the following services and supports for up to 12-weeks:

  • short-term consultation with an interdisciplinary team, which may include clinicians, family members and/or educators
  • time-limited respite support
  • service navigation to existing services within and outside of the OAP
  • direct support to the family and/or relevant professionals to implement behaviour intervention and therapy techniques

You will not receive funding through OAP urgent response services to purchase supports.

Step 4: implement your urgent response service plan

Your urgent response service coordinator will help you implement your/your child’s plan once it’s created. This will include helping you access the services and supports outlined in your plan at no charge.

You can access urgent response services while receiving other OAP services and supports.

Contact your area’s lead organization

If this is an emergency or someone is in immediate danger or thinking of suicide – call 911 or go to your nearest hospital. If you or someone you know is in crisis, call a crisis helpline.

OAP urgent response services do not:

  • provide 24/7 supports
  • replace emergency or crisis supports services

You can contact the lead organization in your area if you think you or your child may be eligible for OAP urgent response services. The lead organization will start the intake process and help you find out if you’re eligible through a standard intake process.

A care coordinator or service provider you’re working with may also refer you to urgent response services.

There are lead organizations in each of our five regional areas:

Lead organizations offer services in partnership with other service providers and professionals in their communities.

Central region

Children’s Treatment Network

Local areas served: Simcoe County and York Region

More information:

ErinoakKids Centre for Treatment and Development

Local areas served: Peel, Halton, Wellington, Dufferin, Waterloo

More information:

East region

Children’s Hospital of Eastern Ontario (CHEO)

Local areas served: Stormont-Dundas and Glengarry, Prescott and Russell, Ottawa, and Renfrew

More information:

KidsInclusive

Local areas served: Kingston, County of Frontenac, Lennox and Addington Counties, Lanark County, Leeds and Grenville Counties, Prince Edward County, Hastings County

More information:

Resources for Exceptional Children and Youth – Durham

Local areas served: Durham Region, City of Kawartha Lakes, City of Peterborough, and County of Northumberland

More information:

North region

Cochrane Temiskaming Children’s Treatment Centre

Local areas served: districts of Cochrane, Temiskaming and James Bay area

More information:

Children’s Community Network

Local areas served: Sudbury/Manitoulin, Algoma, Nippissing/Parry Sound/Muskoka

More information:

FireFly

Local areas served: All communities in:

  • Kenora District: Dryden, Ear Falls, Ignace, Kenora, Red Lake, Sioux Lookout, all First Nations Communities, and other surrounding rural areas
  • Rainy River District: Atikokan, Emo, Fort Frances, Rainy River, all First Nations Communities, and other surrounding rural areas
  • Thunder Bay District: Armstrong, Beardmore, Conmee, Dorian, Geraldton, Gillies, Longlac, Manitouwadge, Marathon, Nakina, Nipigon, Red Rock, Schreiber, Terrace Bay, Thunder Bay, Upsala, all First Nations Communities, and other surrounding rural areas

More information:

Toronto region

Surrey Place

Local areas served: Toronto

More information:

West region

Contact Brant

Local areas served: Brant/Brantford, Haldimand/Norfolk, Hamilton, and Niagara

More information:

Hôtel-Dieu Grace Healthcare

Local areas served: Chatham-Kent, Grey-Bruce, London-Middlesex, Huron, Perth, Oxford-Elgin, Sarnia-Lambton, and Windsor-Essex

More information: