Revised: July 11, 2025
Originally published: May 19, 2021

Information collected

We require service providers of funded, licensed or directly- operated services to report serious incidents, such as serious illness, injury or death, through the serious occurrence reporting process. This reporting process allows service providers to:

  • manage incidents as they occur
  • make records of the incidents
  • monitor actions taken in response to incidents in order to prevent or mitigate further incidents

When a serious occurrence is reported, we collect personal information from service providers, which includes:

  • contact and verifying information related to people involved in an incident, including names, dates of birth and legal guardian status of the people involved
  • program information for the people receiving services at time of the occurrence, such as the program name(s) and client identifier, where applicable
  • the type of serious occurrence, including COVID‑19-related information, where applicable
  • the date and time of serious occurrence
  • the name and role of people who have been notified of the serious occurrence
  • a description of the serious occurrence and any subsequent updated information
  • a description of action taken by the service provider as a result of the serious occurrence

We will use the personal information collected to:

  • monitor and oversee service providers in their delivery of services
  • evaluate programs to improve service delivery, program quality and integrity

We are authorized to collect this personal information under:

Contact information

Questions about the collection of personal information for serious occurrence reporting may be directed to the manager of the Access & Privacy Office:

Address:
Access & Privacy Office
Business Planning and Corporate Services Division
Ministry of Children, Community and Social Services
PO Box 978 
Toronto, Ontario
M7A 1N3