2017-18 business plan

Letter of transmittal

The Honourable Helena Jaczek
Minister of Community and Social Services

Dear Minister Jaczek:

Consistent with the requirements of Management Board Secretariat, I am pleased to present this 2017/2018 Business Plan on behalf of the Soldiers’ Aid Commission.

The Soldiers’ Aid Commission is committed to ensuring that it provides the best administering mechanism of applications for financial assistance requested by Veterans who enlisted in the Canadian armed forces, or served with one of the Allied forces overseas or with the armed forces in Canada during the Second World War or the Korean War. This assistance is also extended to any dependent relative of any Veteran of these wars. Members of the Commission are dedicated to providing a relevant and useful service in the most effective and efficient way.

Executive summary

In 2016-2017, the Ministry of Community and Social Services provided the Soldiers’ Aid Commission with funding in the amount of $253,200. This annual allotment includes an additional $100,000, which was approved in November 2006 when the Commission’s mandate was expanded to include financial assistance to Canadian Veterans who served in Canada during World War II.

The work of the Commission does not generate revenue.

In 2016-2017 the Commission received 84 applications for financial assistance from Veterans or their dependent relatives. Assistance was provided to 78 applicants, which resulted in expenditures of $88,944.76.

Mandate

The Soldiers’ Aid Commission is an Operational Service Agency, established in 1915, “to take care of and to find employment for members of the Canadian Expeditionary Force…”

The Soldiers’ Aid Commission receives its legislative authority from the Soldiers’ Aid Commission Act, R.S.O. 1960, and the Soldiers’ Aid Commission Amendment Act, 1970.

The Commission operates at arms length from government. The members are appointed by Order-in-Council and do not have fixed terms of appointment. It is stipulated in the legislation that, “The Lieutenant Governor in Council may add such persons from time to time as members of the Commission as he/she deems advisable or may appoint a member in place of any member dying or retiring or becoming incapable of acting”. The Commission selects candidates for Commissioners, recommends appointees to the Minister and elects its Chairperson. These members serve without remuneration but may claim out-of-pocket expenses.

The Ministry of Community and Social Services, Community and Developmental Services Division, Service Delivery and Support Branch is responsible for the administration of the legislation under which the Commission operates.

A new Memorandum of Understanding (MOU) between the Commission and MCSS was signed by the Minister and the Chairman in December 2016.

The mandate of the Soldiers’ Aid Commission is to administer applications for financial assistance made by Veterans and their dependent relatives. An eligible Veteran is a person in financial need who resides in Ontario, enlisted in any branch of the Canadian military and served overseas or in Canada during the First or Second World Wars or the Korean War. Assistance has also been extended to Allied Veterans of the World War II and those who served in the Merchant Navy during that conflict and the Korean War.

An eligible dependent is the spouse of an eligible Veteran with whom the Veteran lived at the time of the Veteran’s death, or as a spouse in a common-law union of reasonable duration.

The Commission accepts applications for financial assistance made by Veterans in need or their dependents by way of the Royal Canadian Legion, the Department of Veterans’ Affairs and Navy Benevolent Funds. Officials in Veterans’ Affairs Canada offices, throughout Ontario, screen the appropriateness of the requests, after which they then make referrals to the Commission.

Financial assistance is available to resolve a specific situation when all other resources have been exhausted. Funding is provided on an individual basis and is not provided for long-term, ongoing assistance.

The Soldiers’ Aid Commission provides funds for the following:

• Health-related items such as hearing aids, glasses, prescription and dental needs
• Home-related items such as rent, repairs, moving costs, furniture, replacement/repair of roof and furnace
• Specialized equipment such as assistive devices, wheelchairs and prosthetics, and

Personal items such as clothing and other specialized support services.

Organization

The Soldiers’ Aid Commission comprises a Chairperson and seven Commissioners.

The Ministry provides the Commission with administrative support and a meeting room for its monthly meetings in Toronto.

Environmental scan

Operating under its mandate, in 2015-2016 the Commission received 138 applications and approved 124 of these applications. Total financial assistance provided to Veterans in need was $157,581.68.

The fiscal year 2016-2017 saw a continuing drop in applications from 138 to 84 with 78 being approved. The total amount of financial assistance provided was $88,944.76.

Without a change to the Commission’s current mandate we can expect to again see a further decline in applications over the coming year. The majority of applications received are from the widows of Veterans.

The Commission is approving assistance to eligible Merchant Navy and Allied Veterans, consistent with federal legislation.

In 2015, as part of a government province-wide review of all boards and agencies, an agency mandate review of the Soldiers’ Aid Commission was completed. To date, a final report on that review has not yet been issued.

Strategic directions

Given the level of requests and assistance provided, there are no plans to increase the eligibility rates in the new fiscal year. However, the Commission will continue to monitor the applications received to ensure that these rates adequately address any increase in the cost of living and the cost of devices that the aging Veterans need to improve their quality of life.

The Commission will continue to follow the Ministry’s procedures operating in accordance with all administrative policies as established and specified in all Management Board and Treasury Board Directives and or Guidelines.

The Commission’s proposal to expand its mandate to modern-day Veterans has resulted in exploratory discussions between Ministry staff and Veterans Affairs Canada. The Ministry will continue to keep SAC apprised of significant developments in this work.

Upon reviewing Treasury Board requirements for the creation of a unique SAC logo, Commissioners have agreed to approve and adopt the stylized Trillium logo with Ministry letterhead for usage on all of its stationary and business cards.

The Royal Canadian Legion is seen as the main source of applications for assistance through Veterans Affairs Canada and the Commission continues to maintain a strong partnership with the headquarters of the Ontario Command of the Royal Canadian Legion located in Aurora Ontario.

An updated version of the Soldiers’ Aid Commission’s simplified guide to applying for assistance will be printed and made available for distribution to the Warriors’ Day Council at the Canadian National Exhibition and seminars for Legion Service Officers in Ontario.

Overview of commission’s current and forthcoming programs

As noted, the Commission’s core business is the provision of financial assistance to eligible Veterans and their dependents in need.

The Commission provides financial assistance under two basic categories:

• Minor Disbursement Assistance and
• Major Disbursement Assistance

Minor disbursement assistance:

Minor assistance includes items up to $300.00 in value. Any Commission member or designated employee may approve a request under $ 300.00.

On behalf of the Commission, counsellors in District Department of Veterans Affairs offices may grant up to $50.00 to eligible Veterans without prior authorization, and between $50.00 and $300.00 to eligible applicants with telephone authorization from the Commission. The Department of Veterans Affairs bills the Commission on a monthly basis for reimbursement of grants made on behalf of the Soldiers’ Aid Commission. These grants are then reviewed and approved at the Commission’s next meeting.

Major disbursement assistance:

Major assistance includes items and services above $300.00 to $1500.00 in value. The amount may be increased up to as much as $2000.00 at the discretion of the Commission to avoid unnecessary hardship. All applications for major assistance are reviewed at the Commission’s monthly meetings. Those which require urgent attention are approved in a timely fashion and then reviewed at the next scheduled Commission meeting. Financial assistance can only be granted once in any 12-month period.

In the event of an emergency application where funds are required immediately, two Commissioners, after considering the eligibility and urgency of the application, may review and approve the application. The application is then discussed at the next Soldiers’ Aid Commission meeting.

The Commission is not considering any changes to its core business in 2017-2018.

Resources needed to meet goals and objectives

The Commission is not requesting any additional financial or capital resources to continue its core services or to meet the proposed expansion of its mandate.

Financials: proposed operating expenditures, projected revenues and funding requirements

In 2015-2016 the Commission requested $189,900.00 of its full allotment of $253,200.

In 2016-2017 assistance was provided to 78 applicants, which were all major and 0 minor disbursements. This resulted in expenditures of $88,944.76. As per the requirements of the Agency Establishment and Accountability Directive 2010, unused funding of $98,124.56 was returned to the Minister of Finance at the end of fiscal 2016-2017 and the Commission did not request its fourth quarter allocation in light of the significantly low number of applications.

For the 2017/2018 fiscal year, the Commission will be allotted quarterly transfer payments of $63,300.

In 2017-2018 the Commission expects to continue to operate within its funding base of $253,200. However, under its current mandate, it is anticipated that the Commission will issue financial assistance of approximately $100,000 to no more than 100 eligible Veterans and/or dependent relatives.

The Commission does not receive revenue from any source other than government.

Financials: proposed capital expenditures

In 2016-2017 the Commission did not have any capital expenditures and did not hold any capital assets. In the upcoming fiscal year the Commission does not project any new capital initiatives.

Summary of staff numbers

Each Commissioner is appointed by an Order in Council and performs duties on a voluntary basis without remuneration.

The Ministry provides the Commission with one FTE (Operations Clerk), who provides administrative support. The employee is a member of the Ontario Public Services Employee Union.

Performance measures and targets

* The Commission is unable to accurately project the number of applications it will receive.

Risk assessment and management

In May 2017, a risk assessment was completed by the Commission and ministry staff. For 2017-2018 there are no risks identified that will potentially inhibit the Commission from fulfilling its mandate within the prescribed funding allotment.