The Workplace Safety and Insurance Board has been a key part of Ontario’s social safety net for the past 105 years. It is set to undergo a period of significant transition. The review has sought to produce analysis and recommendations that will help the WSIB manage these transitions, protect and maintain its financial sustainability, and ultimately better serve workers and employers in Ontario. It is a forward-looking document that aims to anticipate the opportunities and challenges that the organization will face in the short, medium, and long-term.
There may be no bigger challenge than maintaining the public’s trust and confidence as a public institution. In order to achieve this goal, the WSIB must ensure that its services are meeting public expectations with respect to service quality, transparency, and accountability, and the overall responsiveness of public institutions.
It is imperative, therefore, that the WSIB uses this moment of transition to modernize its operations and improve how it serves workers and employers. More responsive, timely, and individualized services are key for the WSIB to retain the trust and confidence of Ontarians, now and into the future. The report, including its 25 recommendations, aims to ensure that the WSIB remains a vital and dynamic part of Ontario’s modern social safety net.