We are looking at ways to improve provincial oversight of the towing industry in response to concerns raised about incidents of criminal activity and violence in the sector.

In June 2020, we established a task force to help develop a better oversight model to:

  • increase safety and enforcement
  • clarify protections for Ontarians
  • improve industry standards
  • consider tougher penalties for violators

About the consultation

Our task force consulted with over 70 stakeholders in sectors including:

  • towing
  • consumer protection
  • automobile insurance
  • municipalities
  • law enforcement

During these consultations, we heard a strong consensus that improvements to provincial oversight are required for the towing industry.

We also asked about your experiences with the towing industry to help us improve your towing experience and oversight of the industry through an online survey. The consultation is now closed.

Your privacy matters

Your personal information is being collected in order to help us understand and improve your experience with towing in Ontario. Your responses will be reviewed by the province’s towing task force.

This feedback will help us improve provincial oversight of the towing industry. Your feedback may also be used in a summary report about this survey.

Some of the non-identifying information shared may be used by the Ministry of Transportation, and their service providers to measure website analytics, performance and to improve our services.

Your information will not be placed on mailing lists or released to any third party, except as may be authorized by law.

For questions on how personal information collected on this page will be used, please see our Privacy Statement or contact towing@ontario.ca.