What to do when someone dies
Answers to common questions about what to do, and what support is available, when a loved one dies in Ontario.
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Who to call first
An expected death: call the doctor who was caring for the deceased person.
An unexpected death: call emergency services first.
No available doctor/emergency services in the area: contact the local coroner’s office.
Unsure about the circumstances: contact the local coroner’s office or the Chief Coroner of Ontario.
Organ and tissue donation
Organ and tissue donation can help enhance and save lives, and provide immediate comfort and long-lasting consolation to grieving family members.
You can also choose to donate a body to science or medical research in Ontario.
Arrange the funeral
If you use a funeral service provider
Funeral directors can help families make arrangements for full funeral services.
If you do not use a funeral service provider
Families can make arrangements themselves without using a funeral service provider.
Consult the Bereavement Authority of Ontario’s Guide to Death Care in Ontario for general information when making arrangements.
The cemetery, crematorium or alternative disposition operator you choose can help guide you if your arrangement process includes either:
- alkaline hydrolysis
Families can also apply directly for cremation or alkaline hydrolysis and out-of-province body shipment certificates. For details, please visit the Office of the Chief Coroner website.
For more information on funeral arrangements, contact:
Registering a death requires two documents:
- Medical Certificate of Death, a form that the attending doctor or a coroner completes. It outlines the cause of death.
- Statement of Death, a form that the funeral director and an informant (usually a family member) completes. It includes personal information about the deceased, such as family history, age at death and place of death.
The documents are submitted to the municipal clerk’s office, usually in the municipality where the death occurred.
Note: information that is gathered about causes of death may be used for medical/health research or statistics.
What you need to know
A funeral director usually oversees the process of registering a death, but a family member can also register the death without using a funeral service provider.
You must register a death before a burial permit can be issued. The permit is required for a cremation, burial or alkaline hydrolysis
If you use a funeral service provider
An informant, usually a family member, and the funeral director complete the statement of death form together.
The funeral director will then submit the Statement of Death and Medical Certificate of Death to the municipal clerk’s office.
If you do not use a funeral service provider
If the family is not using a funeral service provider, a family member must:
- Get the completed Medical Certificate of Death from the medical practitioner when taking charge of the remains.
- Get a Statement of Death form from the municipal clerk’s office and fill it out.
- Submit the Medical Certificate of Death and Statement of Death to the municipal clerk’s office.
Get a burial permit
In most cases, funeral directors oversee the process of getting a burial permit.
If the family is not using a funeral service provider, the Ontario municipality where you register the death can help you get a burial permit. It is issued at the time the death is registered.
You need a burial permit before funeral services, including cremation or alkaline hyrolysis can be performed. You need this permit, even if the burial or other arrangements will take place outside the province.
Death outside of Ontario
If the death was outside Ontario, but the burial and arrangements will take place in the province, you will need a burial, transit or removal permit from the jurisdiction where the death occurred.
Get a death certificate
You can apply for a death certificate at any time, but it cannot be issued until a death is registered.
You may need a death certificate to:
- settle an estate
- access insurance benefits
- access or cancel certain government services (for example, health card, pension)
- research a family tree
Who can apply
There are no restrictions on who can apply for a death certificate or the number of death certificates you can apply for and receive.
Only the deceased’s next of kin or their executor can apply for a certified copy of death registration. Learn more about applying for a death certificate and certified copy of death registration.
Wills and estates
After someone dies, you may need to check if the deceased person has a will. A will is a legal document that sets out who will inherit property, possessions and other personal items. A copy of the will may be in their home, in their safety deposit box or with their lawyer.
To find out if a will has been filed: you can contact the estates division of the local Ontario court in the community where the deceased lived.
With a will
If the deceased has a will, a “probate” court may or may not need to determine that it is legal.
If a court determines that a will is legal, it also grants “probate” — or approves — a trustee to carry out the wishes of the deceased person. This trustee is often named in a will.
If you are named as the estate trustee (also called the “executor”), you are authorized to administer the estate of the deceased person. You are considered the deceased person’s personal representative, and will carry out their wishes as stated in the will.
For example, you might distribute assets such as a home or financial savings or donate money to charity if that is what is outlined in the will.
Without a will, an estate is distributed according to the law. This can be a complex process. If you are in this situation, you might want to contact a lawyer.
Lawyer Referral Service
The Law Society of Ontario offers a free referral service by phone.
This service is designed to connect you with legal services that might be helpful to you.
You will be connected to a Legal Information Officer who can:
- assess your needs
- provide the name of a lawyer or paralegal, based on your circumstances
The service is not considered legal advice. Legal fees should be discussed directly with the lawyer or paralegal you are referred to.
Who to notify of death
You may need to notify certain organizations or levels of government when a loved one dies, to access or cancel certain services and/or benefits.
Return an accessible parking permit
An accessible parking permit that belongs to an individual who is deceased must be returned to ServiceOntario within 30 days. You can mail it to:
Accessible Parking Permit Services Office
P.O. Box 9800
Cancel a driver’s licence and request refund
Families or next of kin may apply for a refund if there are 6 months or more remaining on the driver’s licence before it expires and there are no outstanding fines.
Visit a ServiceOntario centre and complete the Application for Refund of Driver’s Licence Fee. Submitting this form cancels the driver’s licence and requests a refund of the licence fee, if applicable.
A separate letter requesting a refund is not required if you submit the Application for Refund of a Driver’s Licence Fee.
Refund cheques are mailed to the applicant listed on the application within 4 to 6 weeks from the date the application is submitted.
You will also need to bring the original, plastic licence card to be cancelled and the required documents listed below.
Cancel a driver’s licence with no refund
Bring the original plastic licence card to be cancelled and the required documents listed below to any ServiceOntario centre. The staff will cancel the driver’s licence in the computer database and keep the plastic driver’s licence card.
Cancel a driver’s licence by mail
To cancel a driver’s licence by mail, submit:
- a copy of the required documents listed below
- the original plastic driver’s licence card to be cancelled
If you cannot return the original plastic driver’s licence card in the mail, you will also have to include a letter explaining why.
To receive a refund, if applicable, you must also include a letter requesting the refund. You can ask for a refund if there are 6 months or more remaining on the driver’s licence before it expires and there are no outstanding fines.
Send all the necessary materials by mail to:
Ontario Shared Services
Revenue and Billing Management
159 Cedar Street, 6th Floor, Suite 600
Requests to cancel a driver’s licence by mail are processed within 4-6 weeks from the date the request is received.
To cancel a driver’s licence, you must submit the application/letter for a refund and either a:
- death certificate
- notification of death from a police department, a judiciary, or a lawyer
We cannot accept a funeral notice (obituary) from a newspaper or similar publication for refunds.
Oversee the deceased’s finances
If you are the executor, you will need to:
- file an income tax form on behalf of the deceased person
- inform the person’s banks and financial institutions of the death
- contact the Family Responsibility Office if the deceased paid child or spousal support