Completing your accessibility compliance report
Businesses and non-profits with 20 or more employees and public sector organizations must follow these steps to complete an accessibility compliance report.
Information
Business and non-profit organizations can now submit their accessibility compliance report through the Accessibility Compliance Reporting Portal. The deadline for the report is December 31, 2026.
Designated public sector organizations can now submit their accessibility compliance report through the Accessibility Compliance Reporting Portal. The deadline for the report was December 31, 2025. You still need to file the 2025 report if you missed the 2025 deadline.
Filing your report is a legal obligation under the Accessibility for Ontarians with Disabilities Act (AODA).
Overview
You must submit an accessibility compliance report if you are:
- a business or non-profit organization with 20 or more employees
- a designated public-sector organization
The compliance report confirms that you have met your current accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
If you do not complete your accessibility compliance report, you could face enforcement measures which can include financial penalties.
Deadlines
The requirements and deadlines you need to follow depend on the type and size of your organization:
- if you are a business or non-profit organization with 20 or more employees, you must file an accessibility compliance report every three years
- The reporting deadline is December 31, 2026.
- if you are a designated public sector organization, including municipalities and other organizations identified in Schedule 1 of Ontario Regulation 191/11 or Table 1 of Ontario Regulation 146/10, you must file an accessibility compliance report every two years
- Your reporting deadline was December 31, 2025. You are still required to file a 2025 report even though the deadline has passed.
Filing your report is a legal obligation under the AODA. If you do not submit your report, it may lead to potential enforcement action.
Before you file a compliance report
To complete the form, you need your organization’s:
- legal name
- business number (BN9 in your federal or provincial tax return)
- number of employees
- name and contact information of your certifier (a senior officer with legal authority to say that the report is complete and accurate)
If you think your organization may be in the public sector category, check the lists in these regulations to confirm:
If your organization is in the designated broader public sector category and you do not have a BN9, contact us and we will give you an AODA identifier number.
Learn more about Ontario’s accessibility laws and your accessibility requirements.
File a report
- Open the Accessibility Compliance Reporting Portal and select “Sign In/Create Account".
- Enter an email address, create a password and follow the on-screen instructions to register your account.
- Once registered, sign into your account.
- To begin your accessibility compliance report submission, select “New Submission” and choose the "Accessibility Compliance Report” option.
- Once you have completed your report, select “Submit” at the bottom of the screen.
Refer to the step-by-step user guide for more help accessing and using the accessibility compliance reporting portal.
Descriptive transcript: Accessibility Compliance Report Portal Promotional Video
File for up to 20 organizations at once
You can file a report for up to 20 organizations if they all have the same:
- organization category
- number of employees range
- certifier
- answers to all of the accessibility compliance questions
If any of the above information differs, you must complete a separate form for each organization with different information.
After submitting the report
Once we receive the report, a confirmation email will go to the certifier and the primary contact listed. This email will include:
- a confirmation number
Notify us of changes
You must notify us if your organization has a change in:
- address
- primary contact information
- number of employees
- status (for example is no longer in business, has fewer than 20 employees or is federally regulated).
Update your organization’s profile on the Accessibility Compliance Reporting Portal.
Request the report or form in an alternative format
Email AODA.assistance@ontario.ca if you need the form in an alternative format.
Compliance and enforcement
We ensure businesses and organizations comply with accessibility laws by:
- requiring applicable businesses and organizations to submit compliance reports
- auditing and inspecting businesses and organizations to verify that they are following the requirements
- enforcing the requirements, where appropriate (for example, in situations where organizations avoid meeting their legal obligations)
Contact us
If you have questions about the requirements or need help with filing your report, contact us by phone or email:
Toll-free: 1-866-515-2025 416-849-8276 Toll-free TTY: 1-800-268-7095 TTY: 416-325-3408 - e-mail: AODA.assistance@ontario.ca
Disclaimer
The aim and purpose of this webpage is to help individuals and businesses with information related to the Accessibility for Ontarians with Disabilities Act, 2005 and its associated regulation OReg 191/11. While we aim to provide relevant and timely information, no guarantee can be given as to the accuracy or completeness of any information provided. This guidance is not intended to nor does it provide legal advice and should not be relied upon or treated as legal advice. Those seeking legal advice should consult with a qualified legal professional.
In case of discrepancy between website content and relevant Ontario legislation and regulations, the official version of Ontario Acts and Regulations as published by the King's Printer for Ontario will prevail.
The Ministry for Seniors and Accessibility and the Government of Ontario do not endorse or recommend any accessibility consultant(s), their advice, opinions or recommendations.