About virtual appointments to renew your health card

A virtual appointment is a video call with a ServiceOntario customer service representative to help you renew your health card from home, without visiting a ServiceOntario centre in person.

This virtual appointment pilot service is currently available if your health card is not expired yet and you:

Further requirements may apply. Call ServiceOntario to learn about how you can renew your health card.

You can also renew your health card online or in-person at a ServiceOntario centre.

Book your virtual appointment

To book a virtual health card renewal appointment, or to find out if you have a permanent photo and signature exemption, call ServiceOntario at:

A ServiceOntario customer service representative will assist you by:

  1. Confirming your health card can be renewed through a virtual appointment.
  2. Booking a date and time for your virtual appointment.
  3. Sending you an email confirmation with your:
    • virtual appointment date and time
    • a unique link to click and start your virtual appointment

Start your virtual appointment

On the day of your virtual appointment, make sure you have:

  • your current health card
  • proof of residency in Ontario such as a property tax bill or phone bill
  • proof of identity showing your full name and signature, such as a driver’s licence or Ontario Photo Card
  • your camera and microphone on your computer, tablet, or smart phone in working order:
    • you will be asked to share your video and audio during your appointment
    • you will need to show your documents during your appointment
    • you may have trouble connecting if you have turned on a Virtual Private Network (VPN)
    • for the best virtual appointment experience, check our technical requirements for web browsers
Note: The button to start your virtual appointment will appear here after you have clicked the unique link in your email.

You will have access to your virtual appointment:

  • no earlier than 5 minutes before your scheduled start time
  • up to 30 minutes after your scheduled start time

Reschedule your virtual appointment

If you need to reschedule your virtual appointment, call ServiceOntario at:

Collection of information

At ServiceOntario, we respect your right to privacy and value the trust you place in us. Read our privacy statement.

Collection of personal health information is for assessment and verification of a customer’s eligibility for Ontario health insurance coverage, or related programs, health planning and research, and the administration of the Health Insurance Act and the Ontario Drug Benefit Act. The information may be used and disclosed in accordance with the Personal Health Information Protection Act, 2004, and as set out by the Ministry of Health Statement of Information Practices.

Contact us

If you need more information, please call us Monday to Friday from 8:30 a.m. to 5 p.m. EST at:

You can also contact us by email.