1.1 — Applications

October 2024

Summary of policy

The application process includes the completion and signing of specific forms, and verification of prescribed information. No person is eligible for income support unless information and verification that is required to determine eligibility is provided. If within one year of applying for income support, a previous application was completed by Ontario Works or ODSP, the previous application and supporting documentation, with any additional required information, can be used.

Legislative authority

• Section 5 (1) and 10 (1) of the ODSP Act
• Sections 4 (1), 12, 13, 14, 15, 16, 18 and 21 of the ODSP Regulation
• Sections 38 (2) and (3) of the Ontario Works Regulation

Summary of directive

This directive outlines the process for taking ODSP applications through:

• Ontario Works office
• ODSP office (e.g. self-referrals)
• Social Assistance Digital Application (SADA)

The purpose of the application forms and when to use them is explained and verification requirements are outlined.

Required documentation must be verified and noted on the Social Assistance Management System (SAMS), and where indicated, a copy added to the electronic file.

Alternatively, identification may be confirmed via the SADA online identity verification process.

Intent of policy

To provide a prompt and comprehensive response to requests for income support and to ensure the information and verification necessary to establish eligibility for income support is provided by the applicant.

Application of policy

General standards

• Everyone has the right to make an application for income support
• An applicant has the right to have an advocate, friend, or family member attend the application interview
• Applicants who have special needs (e.g. deaf or hard of hearing, do not speak English or French, etc.) should be given time to arrange for the services of an interpreter or translator. If the applicant is unable to make appropriate arrangements, the ministry must provide the necessary accommodation
• An applicant is required to sign (either in hard copy or electronically) their own application, including related forms, except in situations where they are unable to do so due to a disability. Where the applicant is unable to do so because of a disability, a responsible person may make and sign the application on their behalf. Where the applicant has a trustee, it is the trustee who must sign the application and accompanying forms
• Generally, financial eligibility must be established before a Disability Determination Package (DDP) can be provided and a referral made to the Disability Adjudication Unit (DAU). Exceptions to this general policy are in situations where an applicant appeals a decision of financial ineligibility to the Social Benefits Tribunal (SBT) or the applicant is incarcerated:
  • Where an applicant is appealing a decision of financial ineligibility to the SBT, ODSP staff should provide a DDP and make a referral to the DAU
  • Where an applicant is incarcerated, correctional facilities have DDPs. The correctional facility physicians can complete the DDP with respect to the applicant and return it to the DAU. When the applicant is released, they will attend an in-person interview at the ODSP office to be determined financially eligible, at which time a referral to the DAU is made.
• Applicants in immediate financial need should apply for financial assistance through an Ontario Works office.

Standards for ODSP applicants in receipt of Ontario Works

• For ODSP applicants in receipt of Ontario Works, income support must be granted within 15 business days of the date the ODSP office is notified by the DAU that the person is a person with a disability. The ODSP grant information package should be issued on the same date that the grant is processed.

Standards for ODSP self-referrals

• An application must be taken within 15 business days of the date the request is received.
• ODSP staff are responsible for taking an application, recording and verifying information obtained from an applicant. A complete and accurate record to support an eligibility decision must be kept.
• Where a responsible person is completing an application on behalf of an applicant, the applicant must be seen/interviewed by ODSP staff.
• Persons who apply for ODSP as members of a prescribed class (e.g. a person who on May 31, 1998 was a recipient or spouse of a recipient of benefits under specific case classes under FBA, over age 65 and not eligible for Old Age Security, in receipt of Canada Pension Plan Disability, in receipt of Quebec Pension Plan Disability Benefits, eligible for services, supports and funding under the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA) must be granted within 15 business days of completing an application and providing all verification required to make a decision about eligibility.
• Persons in a prescribed class do not require adjudication by the DAU.

Application process for determining financial eligibility

Applications taken by Ontario Works

Applicants wanting to apply for ODSP, who are in immediate financial need, can apply for financial assistance through Ontario Works. An applicant for ODSP applying through an Ontario Works office must first meet financial eligibility requirements for Ontario Works. Once financial eligibility has been established a referral is made to the DAU and the DDP is provided to the applicant/participant.

If the DAU determines that the applicant is a person with a disability, they will notify the applicant and both the Ontario Works and ODSP office that the person is eligible. Upon receipt of notification from the DAU that the person is eligible, the ODSP office will grant income support based on the electronic file, pending transfer of the physical file (if applicable) from Ontario Works. Any benefits (e.g. MSN etc.) in pay at the time of grant, should be continued.

Completion of an Application for Assistance Part 1 is not required where Ontario Works has referred the case to ODSP and completed the application or updated the Application for Assistance Part 1 within the 3 months prior to the date of referral to the DAU.

The Consent to Disclose and Verify Personal Information and the Canada Revenue Agency Consent to Disclose and Verify Information forms that are completed by Ontario Works staff are valid for ODSP purposes as the forms may be used by both programs.

The electronic file should be reviewed to determine if there are any assignments in place. Where there is an assignment noted in the SAMS file, the source of income should be verified and a new assignment form completed at the first opportunity to meet with the recipient after the grant. The assignee is the Ministry of Children, Community and Social Services. Assignments that must be completed may include assignments for insurance claims, CPP-D, etc.

If the DAU determines that the applicant does not meet the definition of disability, the DAU notifies the applicant and the referring Ontario Works office.

Applications taken at an ODSP office (self-referrals)

Before an application is taken, the Advance List to Applicant form should be sent to the applicant. This form outlines the information and documentation required to complete the application for income support.

In order to establish financial eligibility for income support, the following forms must be completed and reviewed at the time of the application interview:

• Application for Assistance Part 1
• Consent to Disclose and Verify Personal Information - General
• Consent to Disclose and Verify Information - Canada Revenue Agency (CRA)
• Rights and Responsibilities (a signed copy is retained on the electronic file, and a copy provided to the applicant or person applying on their behalf (e.g. trustee or Power of Attorney)

Other forms must be completed and signed as appropriate. For example:

• Assignment and Direction and Agreements to Reimburse forms where there is potential eligibility for future income from other sources (e.g. Canada Pension Plan, Employment Insurance).
• Declaration of Support and Maintenance, (Form 2212) on each absent person that may have a legal obligation to provide support to the applicant/recipient or a member of the benefit unit (e.g., spousal and sponsorship support). Declaration of Support and Maintenance is voluntary for child support and can be completed to help an applicant/recipient or a member of the benefit unit to pursue child support by providing any level of details regarding child support payments. For example, the form can be used to provide the name of the payor or to provide information related to the amount of the child support payments.
• Spousal Questionnaire where the applicant is living with another adult, who is not the legal or self-declared spouse, and has lived with that person for more than 3 months.

All forms must be signed by the applicant or person applying on their behalf (e.g. trustee or Power of Attorney) and, where applicable, the spouse and all dependent adult(s). However, the CRA will not accept the CRA Consent to Disclose and Verify Information form signed by an ODSP trustee. Further information is provided in Directive 10.2 Trustees.

Applications taken through SADA

Where an application has been submitted through SADA, the accompanying forms are required:

• Declaration
• Consent to Disclose and Verify Personal Information - General
• Consent to Disclose and Verify Information - Canada Revenue Agency (CRA)

In all circumstances, all other required forms, including the Rights and Responsibilities form, are to be completed as applicable.

All forms must be signed (either in hard copy or electronically) by the applicant or by the person applying on their behalf (e.g., trustee or Power of Attorney) and, where applicable, by the spouse and all dependent adult(s).

All adults applying through SADA will be required to attempt to confirm their identity online via SADA. Online identity verification is sufficient verification of identity provided the applicant and all adult members of the benefit unit complete the process. If the applicant or an adult member of the benefit unit fails or is unable to complete the online identity verification, they will need to have their identity verified, including a record being added to the electronic file.

Financial eligibility established

Once financial eligibility has been established, a referral is made to the DAU and the DDP is provided to the applicant.

If the DAU determines that the applicant is a person with a disability, they will notify the applicant and the ODSP office that the person is eligible. An introductory letter confirming local office information, ODSP brochures and Rights and Responsibilities form should be issued on the day the case is granted. As soon as possible after granting income support, ODSP staff may call the recipient to provide ODSP office contact information and establish ongoing need for any benefits in pay, reconfirm financial eligibility where applicable, and grant income support within 15 business days.

Financial reconfirmation must be completed on cases where 12 months have passed between the initial determination of financial eligibility and the DAU decision or an SBT decision. Reconfirmation must also be completed on cases with potential employment or self-employment earnings.

The purpose of the financial reconfirmation is to reconcile any discrepancies between information reported by the applicant and verify that all potential income has been applied for, and ensure that all mandatory documentation has been received.

As part of the application process, the Rapid Reinstatement provisions, Employment Supports, and earnings exemptions are to be reviewed with the applicant. In addition, the Employment Training and Income Report (ETIR) should be reviewed and the reporting process explained, as well as the Direct Bank Deposit and the reloadable payment card processes.

Third‐party verification

The following third-party checks are mandatory to verify eligibility-related information provided by the applicant or any other adult member of the benefit unit:

• Canada Revenue Agency (CRA): Verifies income and other eligibility-related details
• Equifax Canada: Verifies personal and financial information

Additional requests:

• Other third-party checks may be made as needed to verify eligibility-related information for the applicant or any other benefit unit member, including:
  • Employment Insurance: where there has been recent history of employment and potential eligibility for Employment Insurance benefits
  • Ministry of Transportation: where there has been a history of vehicle ownership or changes in address
  • Family Responsibility Office: where there is spousal support payment information

Voluntary withdrawals by applicant

The applicant is advised of their right to withdraw an application for assistance at any time during the application process and that voluntarily withdrawing an application prior to a determination of eligibility means:

• the application is incomplete
• the applicant cannot request an internal review and has no rights to appeal as no eligibility decision has been made
• the information the applicant has provided will be kept on file and will be available for a new application within one year should the applicant wish to start the application process again

If the withdrawal is made in writing, the letter shall be attached to the application and filed. If made verbally, the applicant will be asked to submit a written request. If not received, ODSP staff will send a letter to the applicant confirming that the application will not be processed per their request. A copy of the letter will be attached to the file.

Unable to contact the applicant

If an applicant does not respond to contact from the ministry for information required to make an initial eligibility determination, the ministry will issue a “No Response Letter” to the applicant informing them that the ministry cannot make an eligibility decision because the application is incomplete.

Verification requirements

ODSP applicants in receipt of Ontario Works

ODSP applicants in receipt of Ontario Works will have provided verification to the Ontario Works office. Recipients should not be asked to provide documentation that has already been verified by the Ontario Works office, as noted on the SAMS.

ODSP self-referrals

For ODSP self-referrals, staff must verify and record the information provided by the applicant in SAMS.

While discretion may be applied on how verification is completed, staff must ensure all information required to determine eligibility for income support has been appropriately verified.

The following chart should be reviewed to ensure verification requirements are being followed and the applicant is not being asked to provide more documentation than required by regulation.

The chart outlines:

• information that must be verified (as applicable) and recorded in SAMS during the application process or after grant
• documents required to be added to the electronic file

Note: when information is received and verified it should be recorded in the Notes section of the SAMS

Social Insurance Number (SIN) or other official documentation of the SIN (tax form) must be verified and noted in the SAMS. Once the SIN is verified and input electronically, copies are not to be added to the electronic file.

Health Number (HN) can be collected and recorded for the purpose of providing provincially funded health services. The HN must be verified and noted in the SAMS for all members of the benefit unit. Other official documentation of the HN includes a letter from Immigration, Refugees and Citizenship Canada (IRCC). Once the HNs is verified and input electronically, copies are not to be added to the electronic file.

Proof of the Identity and Date of Birth of all members of the benefit unit must be verified and the information recorded in SAMS. Where identity and date of birth has not been verified via the SADA identity verification process, it must be verified with one of the following; including a copy being added to the electronic file:

• Birth certificate
• Religious Records (Baptismal and/or Confirmation certificate on church stationary, Bible Record, etc.)
• Naturalization certificate
• Hospital record of birth
• Statement of live birth
• Confirmation by Registrar General of Notice of Registration of Birth
• Passport (e.g. Canadian or foreign)
• Landing Record
• Marriage certificate
• Military record
• School record
• National Registration File of 1940 held by Statistics Canada
• Indigenous membership records (e.g. Indian band records, band membership cards, Huadenosaunee/Iroquois Passport, Métis Nation of Ontario (MNO) issued membership, etc.)
• Secure Certificate of Indian Status (secure status card) or Certificate of Indian Status (status card)
• Immigration documents (e.g. Record of Landing, Canadian Citizenship Card, Confirmation of Permanent Residence)
• Valid driver’s licence
• Ontario Photo Card
• Provincial or Territorial Identity Card

In the case of a child who is adopted, verification of the adoption as proof of identity is not generally required. However, in some circumstances, the adoption order may assist in providing further support regarding the person’s identity. For example, where the adopted child’s surname is different than the parents’ surname. In these cases, a copy of the adoption order with the identifying information related to the birth parents removed can be requested.

A Ministry of Health MOH issued photo health card is acceptable documentation to verify identity and date of birth for adults for the purposes of social assistance. A MOH issued photo or non-photo health card may be used to verify the identity and date of birth of dependent children. In these cases, the identity and date of birth should be verified, and a note added to SAMS that verification was made. No copy of the health card should be added to the electronic file.

For a variety of systemic reasons, some Indigenous people may not have access to birth certificates or other forms of identification listed in the directive. In these relatively limited cases, there may be other documentation that is acceptable to verify an applicant’s identity based on individual circumstances.

Survivors and victims of human trafficking and individuals experiencing/at risk of experiencing violence:

Survivors and victims of human trafficking (HT) or violence may face challenges verifying their identity due to lost, withheld, or destroyed documents.

Caseworkers should prioritize timely eligibility determination and assistance issuance.

The requirement to verify an applicant’s identity through documentation may be fulfilled after eligibility has been determined, within a reasonable timeframe set by the Director, based on individual circumstances.

Verification of Income: Other income is taken into account in determining eligibility for income support. All sources of income are reviewed and recorded in the SAMS.

• Income tax information is used to verify total income reported in the year prior to applying for income support, as well as the source of the income. It may also be used to verify additional information such as reported marital status and address. Please note that a third party check is obtained from CRA, however, an applicant may be requested to provide additional income tax information, such as the Notice of Assessment, copy of income tax return, T4s, etc.
• Earned income is verified and recorded in the SAMS at the time of application and subsequently through the monthly income reporting process and ETIR.
• Other income sources such as Old Age Security, GAINS, Canada Pension Plan benefits and annuities etc. are input into the SAMS. Any change in the amount of the income must be reported by the recipient.
• Information regarding spousal support must be verified. Copies of verification must be added to the electronic file.
  • Verification of support includes a support court order, a private agreement, and or a divorce settlement.
• Although child support is exempt as income, it is still reported. Verification is not required. However, if the client does provide verification it should be verified.
  • Verification of support includes a support court order, a private agreement, and or a divorce settlement. See Directive 5.15 Spousal and Child Support.
  • Where spousal support is in pay, the amount of support must be input into SAMS. Although exempt as income, where child support is in pay and the applicant/recipient reports the amount of support this information should be input into SAMS
• Information regarding sponsorship support must be verified. Information regarding length of the sponsorship undertaking and the name of the sponsor must also be verified. Copies of verification must be added to the eletronic file. Verification can includes a private agreement for sponsorship support, and/or an electronic verification from IRCC. A Declaration of Support and Maintenance (Form 2212) must be completed on the sponsor and co-sponsor, if applicable, and added to the electronic file. See Directive 2.5 Tourists, Immigrants, Refugees and Deportees. Where sponsorship support is in pay, the amount of support must be input into the SAMS.

Verification of Assets: Assets are taken into account in determining eligibility for income support. All assets are reviewed and recorded in the SAMS. For applicants, bankbooks or statements are reviewed for one month prior to the date of application to identify regular or sporadic income and asset levels. If there is reason to require additional information, any additional statements/bankbooks available to the applicant without incurring fees or charges will be requested.

It is important to review bank balances in combination with other assets such as life insurance policies, funds held in trust and savings plans to ensure asset levels are within the prescribed amount.

One year prior to the date of application, members of an applicant’s benefit unit cannot assign, transfer or dispose of assets in order to qualify for ODSP. This may be increased to three years if there is reason to believe that a three-year period of review is appropriate. When an applicant reports the transfer or disposition of assets, the details must be fully documented and verification of the transfer/disposition of assets must be provided. Discretion may be exercised when deciding to obtain verification if there are significant costs associated with obtaining a bank statement. See Directive 4.4 Transfer of Assets, Inadequate Consideration.

Once assets are verified and noted in the SAMS, a copy of the record is not required to be added to the electronic file.

Verification of Shelter Costs: Accommodation costs for a dwelling in Ontario are used to establish budgetary requirements and the amount of income support that the applicant will receive. Verification and electronic input of documentation related to shelter costs is limited to the minimum necessary to verify shelter costs up to the maximum. For example, if a single applicant pays rent of $500 per month plus utilities, only verification of the rent is required as it exceeds the maximum shelter allowance for a single person.

At the next available opportunity or at review, verification of all relevant accommodation costs will be obtained and documented in the SAMS. Once the information has been verified, and input into the SAMS, verification of the shelter costs is not required to be added to the electronic file. The following are acceptable sources of verification:

• Letter from landlord
• Rent receipt with landlord name and number
• Lease or rental agreement
• Mortgage statement or agreement for payments of principal and interest
• Loans for purchase of principal residence or necessary repairs of residence
• Property tax assessment or proof of property tax payment
• Premiums paid for dwelling and content insurance
• Common expenses for condominiums or cooperative housing units
• Statements or receipts for the payment of utilities, water, sewage and the rental of a furnace or hot water heater
• Statements or receipts for the cost of heat.

Verification of Ontario Residency: Ontario residency for all members of the benefit unit must be verified and noted in SAMS. A copy of the record is not required to be added to the electronic file.

Acceptable documentation will include the applicant’s current address and may be similar to documents used to verify shelter costs.

Participation requirements for non-disabled spouses and dependent adults:

Unless they meet the criteria for a waiver, non-disabled adult members of an ODSP benefit unit must complete an Ontario Works Participation Agreement and comply with the employment assistance provisions in the Ontario Works Regulation as a condition of eligibility for ODSP. Non-disabled adults include:

• a dependent adult; and
• a spouse other than a spouse who has been adjudicated and found to be a person with a disability under section 4 of the ODSP Act, or who is a member of a prescribed class under section 4 of the ODSP Regulation.

A non-disabled adult can have their referral to Ontario Works employment assistance waived under some circumstances. In order to have their referral to Ontario Works waived, the person is required to provide appropriate documentation to verify their circumstances. See Directive 2.8 Participation Requirements for Non-disabled Adults.

Verification of Status in Canada: Documentation regarding status in Canada must be provided for all members of the benefit unit who are not Canadian born citizens. This information should be recorded in the SAMS.

Acceptable documentation includes one of the following:

• Canadian Birth Certificate
• Certificate of Canadian Citizenship
• Indian status card (formerly known as Certificate of Indian Status)
• Temporary Confirmation of Registration Document
• valid Canadian passport
• Confirmation of Permanent Residence (IMM 5292 or 5509)
• Permanent Resident Card
• letter issued by IRCC verifying permanent residence status
• proof of application for permanent residence status
• Determination of Eligibility for refugee status (IRCC form IMM 1442 or IMM 5292)
• Refugee Protection Claimant Document (IMM 1442)
• Acknowledgement of Claim and Notice to Return for Interview Form
• Entry for Further Examination or Admissibility Hearing Form
• Acknowledgement of Conditions Form (IMM 1262)
• Temporary resident document (IMM 1442 or IMM 1263)
• other acceptable document that confirms status in Canada such as the sponsorship undertaking or electronic verification from IRCC.

Ontario has an information sharing agreement with IRCC. Under this agreement the nearest IRCC office may be contacted for confirmation of an applicant’s status in Canada (This process is not applicable when confirming a person’s Indian status). The agreement permits ODSP staff to provide information to IRCC to administer and enforce federal immigration legislation only when IRCC requests it.

Note: where the member of the benefit unit is a sponsored immigrant, verification of the length of the sponsorship undertaking and the name of the sponsor must be on file (sponsorship undertaking, record of landed status, electronic verification from IRCC, etc.)

Information Regarding Debts: Applicants may verbally declare information regarding debts owed, which is recorded in the Notes section in the SAMS regarding the origin, date and amount of the debt. The Notes are then printed on the Application for Assistance, Part 1. A review of documentation relating to debts is not required at application.

Information related to an amount owed by an applicant may assist in determining eligibility at a future date if a situation arises regarding disposition of assets where the debt is paid using assets or income received by the recipient.

Related directives

• 1.2 — Disability adjudication process
• 1.3 — Rapid reinstatement
• 2.5 — Tourists, immigrants, refugees and deportees
• 2.8 — Participation requirements for non-disabled adult dependents
• 3.1 — Reviewing eligibility
• 4.4 — Transfer of assets for inadequate consideration
• 4.7 — Funds held in trust
• 4.8 — Life insurance policies
• 5.15 — Spousal and child support
• 6.1 — Basic needs calculation
• 8.1 — Budgetary requirements for recipients living in residences providing specialized care
• 10.2 — Trustees