Survey: paying traffic tickets

Take our survey and share your experience about paying fines for traffic offences under the Provincial Offences Act. Your feedback will help us improve customer service and make it easier for you pay traffic tickets.

Closing date: January 23, 2026

This survey should take around 10 minutes to complete.

Section 1: Receiving a traffic ticket

1. Have you ever received a traffic ticket (for example, speeding, running a red light, or distracted driving) or fine under the Provincial Offences Act (POA)?

Yes

Not sure

2. Select the POA court location your most recent experience is related to:

3. How easy was it to understand what to do after receiving a ticket or fine?

Very easy

Somewhat easy

Difficult

Very difficult

I didn’t know what to do

4. Where did you go to find information about your fine? (Select all that apply)

Municipal or provincial website

Phone call to a government office

Visited a government office in person

On the ticket

Other

Please specify:

5. Was the information clear and easy to follow?

Yes, very clear

Somewhat clear

Not clear

I couldn’t find any information

Section 2: Paying your fine

6. How did you pay your fine (amount outstanding)?

Online

In person at POA court location

In person at ServiceOntario

By mail

I haven’t paid yet

Other

Please specify:

7. Were you given options to pay in installments or partial payment over a period of time?

Yes

I wasn’t aware of any options

8. Did you ever experience issues like having to pay for an outstanding amount twice and requiring a refund?

Yes

Not sure

9. Did you experience any challenges making your payment?

Not applicable

Yes

Please specify:

10. Did you receive clear communication about your fine (for example, amount owed, deadlines, consequences if not paid on time)?

Yes

Somewhat

11. Have you been contacted by a collection agency regarding an outstanding fine?

Yes

Not sure

12. If yes, did you understand the process with the collection agency and what your options were?

Yes

Somewhat

Section 3: Providing feedback

13. Have you ever tried to give feedback about your experience with fines or penalties?

Yes, through a survey or form

Yes, by contacting a government office

I didn’t know I could

14. What would make the process easier for you? (Select all that apply)

Clearer communication

More payment options

Easier dispute process

Better online tools

Other

Please specify:

Section 4: Understanding different offences and penalties

15. Did you know that some offences are handled outside of the court system?

Yes

Not sure

16. Have you received an administrative penalty for things like parking, speeding, or other by-law violations?

Yes

Not sure

17. Did you understand how to dispute or appeal the administrative penalty?

Yes

Somewhat

I didn’t know I could appeal

18. Is there anything else you’d like to add that hasn’t been covered in this survey?

Updated: November 17, 2025

Published: November 17, 2025

Survey: paying traffic tickets

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Section 1: Receiving a traffic ticket

Section 2: Paying your fine

Section 3: Providing feedback

Section 4: Understanding different offences and penalties

Ministry of the Attorney General