Business service standards for permits and licences
Find out how long it takes to process business permits and licences per ministry and method of request.
Overview
Ontarians are entitled to receive certain standards of service when you apply for a permit and/or licence for your business from the government.
Effective January 1, 2025 the Ontario government is committed to posting all government service standards for permitting and licensing services for businesses.
- Service standards set out the amount of time that it will take for you to get a response from the government after you submit a request.
- Service methods are the ways that you can request the permit or licence from the government (for example: online, email, mail or in-person).
Standards apply to requests or applications made under normal circumstances. For requests or applications made under a not normal circumstance different standards will apply.
Not normal circumstances could include:
- an inability to process an application due to incomplete or inaccurate information
- an influx of applications when approaching a submission deadline
Under O. Reg 162/24, ministries must publish reports on compliance with their service standards once every quarter, outlining the percentage of time the ministry meets its service standards.
If you have questions about specific service standards and ratings, please contact the ministry responsible.
Ministry of Agriculture, Food and Agribusiness
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| New Licence for the Operation of a Dairy Plant | Online, email, mail | Upon receipt of new applications, the ministry will review application for completeness and respond within 5 business days. | Upon receipt of new applications, the ministry may need 20 business days to review application for completeness and respond. | January – March 2025 | Online: 100.0% Email: No activity. Mail: 100.0% | No activity. |
| Renewal of a Licence for the Operation of a Dairy Plant | Online, email, mail | For renewal applications received at least 60 days before expiry, the ministry will communicate a decision at least 5 business days before the licence expiry date. | For renewal applications received at least 60 days before expiry, the ministry will communicate a decision at most 1 business day before the licence expiry date. | January – March 2025 | No activity. | No activity. |
| Amended Licence for the Operation of a Dairy Plant | Online, email, mail | Upon receipt of a new application, the ministry will review the application for completeness and respond within 5 business days. | Upon receipt of a new application, the ministry may need up to 20 business days to review an application for completeness and respond. | January – March 2025 | No activity. | No activity. |
| Permit to Construct or Alter a Building Intended For Use as a Dairy Plant - New | Online, email, mail | For new applications that have been reviewed and deemed complete, the ministry will communicate a decision within 60 business days. | For new applications that have been reviewed and deemed complete, the ministry may need 100 business days to communicate a decision. | January – March 2025 | Online: 100.0% Email: No activity. Mail: 100.0% | No activity. |
| Permit to Construct or Alter a Building Intended for Use as a Dairy Plant For Existing Licensed Plants | Online, email, mail | For existing licensed plant applications that have been reviewed and deemed complete, the ministry will communicate a decision within 30 business days. | For existing licensed plant applications that have been reviewed and deemed complete, the ministry may need up to 80 business days to communicate a decision. | January – March 2025 | Online: 100.0% Email: 100.0% Mail: No activity. | Online: No activity. Email: 100.0% Mail: No activity. |
| Non-Shopkeeper Distributor Licence - New | Online, email, mail | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements, the ministry will communicate a decision within 10 business days. | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements, the ministry will communicate a decision within 20 business days. | January – March 2025 | Online: 100.0% Email: No activity. Mail: No activity. | No activity. |
| Renewal of a Non-Shopkeeper Distributor Licence | Online, email, mail | For renewal applications received at least 60 days before expiry, the ministry will communicate a decision at least 5 business days before the licence expiry date. | For renewal applications received at least 60 days before expiry, the ministry will communicate a decision at most 1 business day before the expiry date. | January – March 2025 | 100.0% | No activity. |
| Licence to operate a meat plant | Online, email, mail | Upon receipt of application, the ministry will review the application for completeness and respond within 5 business days. | Upon receipt of application, the ministry may need up to 20 business days to review an application and respond. | January – March 2025 | 100.0% | No activity. |
| Licence to operate a fish processing operation | Online, email, mail | Upon receipt of application, the ministry will review the application for completeness and respond within 5 business days. | Upon receipt of application, the ministry may need up to 20 business days to review an application and respond. | January – March 2025 | Online: No activity. Email: 100.0% Mail: No activity. | No activity. |
| Machine licence - New | Online, email, mail | For new applications, that have been reviewed and deemed complete, and required inspection is complete, the ministry will communicate a decision within 10 business days. | For new applications, that have been reviewed and deemed complete, and required inspection is complete, the ministry may need up to 30 business days to communicate a decision. | January – March 2025 | Online: No activity. Email: No activity. Mail: 100.0% | No activity. |
| Machine licence - Renewal | Email, mail | For renewal licence applications that have been reviewed and deemed complete, the ministry will communicate a decision within 10 business days. | or renewal licence applications that have been reviewed and deemed complete, the ministry may need up to 30 business days to communicate a decision. | January – March 2025 | Email: No activity. Mail: 100.0% | No activity. |
| Machine operator’s licence (New and Renewal) | Online, email, mail | For applications that are reviewed and deemed complete the ministry will communicate a decision within 10 business days. | For applications that are reviewed and deemed complete, the ministry may need up to 30 business days to communicate a decision. | January – March 2025 | Online: No activity. Email: No activity. Mail: 100.0% | No activity. |
| Upgrade a machine operator’s licence - Upgrade from class C to B | Online, email, mail | For applications that are reviewed and deemed complete, with supporting documentation reviewed and approved, the ministry will communicate a decision within 10 business days. | For applications that are reviewed and deemed complete, with supporting documentation reviewed and approved, the ministry may need up to 30 business days to communicate a decision. | January – March 2025 | Online: No activity. Email: No activity. Mail: 100.0% | No activity. |
| Upgrade a machine operator’s licence - Upgrade from class B to A | Online, email, mail | For applications that are reviewed and deemed complete, with supporting documentation approved and required inspection is complete, the ministry will communicate a decision within 10 business days. | For applications that are reviewed and deemed complete, with supporting documentation approved and required inspection is complete, the ministry may need up to 30 business days to communicate a decision. | January – March 2025 | Online: No activity. Email: No activity. Mail: 100.0% | No activity. |
| Agricultural Tile Drainage Installation Act Business licence (licence to install drainage works) - New | Online, email, mail | For new applications, that have been reviewed and deemed complete, and required inspection complete, the ministry will communicate a decision within 10 business days. | For new applications, that have been reviewed and deemed complete, and required inspection is complete, the ministry may need up to 30 business days to communicate a decision. | January – March 2025 | Online: No activity. Email: No activity. Mail: 100.0% | Online: No activity. Email: No activity. Mail: 100.0% |
| Agricultural Tile Drainage Installation Act Business licence (licence to install drainage works) - Renewal | Online, email, mail | For renewal applications that have been reviewed and deemed complete, including the approval of the Tile Drainage Records package, the ministry will communicate a decision within 20 business days. | For renewal applications that have been reviewed, including the approval of the Tile Drainage Records package, the ministry may need up 40 business days to communicate a decision. | January – March 2025 | Online: No activity. Email: No activity. Mail: 100.0% | No activity. |
| Licence as a collector, broker, composting facility, renderer, transfer station, salvager (New and Renewal) | Online, email, mail | For new applications that are fully completed and reviewed, including supporting documentation, and have met all pre-licensing requirements including inspection(s) as necessary, the ministry will communicate a decision within 15 business days. | For new applications that are fully completed and reviewed, including supporting documentation, and have met all pre-licensing requirements including inspection(s) as necessary, the ministry may need up to 60 business days to communicate a decision. | January – March 2025 | Online: No activity. Email: 100.0% Mail: No activity. | No activity. |
| Livestock Community Sales Act (LCSA) Regular Sales Licence | Online, email, mail | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements including inspection(s) as necessary, the ministry will communicate a decision within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements including inspection(s) as necessary, the ministry may need up to 60 business days to communicate a decision.. | January – March 2025 | Online: 100.0% Email: No activity. Mail: 100.0% | No activity. |
| Livestock Community Sales Act (LCSA) Special Sales Licence | Online, email, mail | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements including inspection(s) as necessary, the ministry will communicate a decision within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements including inspection(s) as necessary, the ministry may need up to 60 business days to communicate a decision. | January – March 2025 | No activity. | No activity. |
| Licence to sell livestock medicines | Online, email, mail | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements, the ministry will communicate a decision within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements, the ministry may need up to 60 business days to communicate a decision. | January – March 2025 | Online: 100.0% Email: No activity. Mail: No activity. | No activity. |
| Licence to Operate a Supply Facility - New | Email, mail | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements including inspection(s) as necessary, the ministry will communicate a decision within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licensing requirements including inspection(s) as necessary, the ministry may need up to 60 business days to communicate a decision. | January – March 2025 | No activity. | No activity. |
| Licence to Operate a Supply Facility - Renewal | Email, mail | For renewal applications, The ministry will communicate a decision within 20 business days, upon approval. | For received applications, the ministry may need up to 40 business days to communicate a decision. | January – March 2025 | Email: 100.0% Mail: No activity. | No activity. |
| Bees Act Queen and Nuc permit - Before deadline | Online, email, mail | For Applications submitted in season and before the August 15th deadline, the ministry will communicate a decision within 80 business days. Timelines depend on weather, pollination window, treatment schedules, and the ability to complete required inspections. | For Applications submitted in season before the August 15th deadline, the ministry may need up to 240 business days to communicate a decision. Timelines depend on weather, pollination window, treatment schedules, and the ability to complete required inspections. | January – March 2025 | Online: 100.0% Email: No activity. Mail: No activity. | No activity. |
| Bees Act Queen and Nuc permit - After deadline | Online, email, mail | Applications submitted after the August 15th deadline will be processed for the next beekeeping season. The ministry will communicate a decision within 160 business days of submission. Timeline depends on weather, pollination window, treatment schedules, and the ability to complete required inspections. | Applications submitted after the August 15th deadline will be processed for the next beekeeping season. The ministry may need up to 200 business to communicate a decision. Timeline depends on weather, pollination window, treatment schedules, and the ability to complete required inspections. | January – March 2025 | No activity. | No activity. |
| Bees Act Selling permit | Email, mail, phone | For received applications, the ministry will communicate a decision within 20 business days. Timelines depends on client’s timing request and planned sales. | for received applications, the ministry may need up 60 business days to communicate a decision. Timelines depends on client’s timing request and planned sales. | January – March 2025 | Email: No activity. Mail: No activity. Phone: 100.0% | No activity. |
| Bees Act Import permit | Email, mail | For applications that are reviewed and deemed complete and have all eligibility requirements met including all required inspections reports submitted and reviewed, and any necessary inspection(s) complete, the ministry will communicate a decision within 10 business day. The Apiary Program prioritizes these permits as they are time sensitive, however, it is the applicant’s responsibility to communicate the need for this permit early and meet all requirements. | For applications that are reviewed and deemed complete and have all eligibility requirements met including all required inspections reports submitted and reviewed, and any necessary inspection(s) complete, the ministry may need up to 20 business days to communicate a decision. The Apiary Program prioritizes these permits as they are time sensitive, however, it is the applicant’s responsibility to communicate the need for this permit early and meet all requirements. | January – March 2025 | Email: 100.0% Mail: No activity. | No activity. |
Ministry of Children, Community and Social Services
For help or more information please contact the ministry and for inquiries related to adoption you may reach out to the adoption unit.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
Licence to place children for adoption, Child Youth and Family Services Act, 2017 | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | No activity. | No activity. | |
Licence to facilitate the intercountry adoption of children, Intercountry Adoption Act, 1998 | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | No activity. | No activity. | |
Renewal of licence to place children for adoption, Child Youth and Family Services Act, 2017 | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | 100.0% | No activity. | |
Renewal of licence to facilitate the intercountry adoption of children, Intercountry Adoption Act, 1998 | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | 100.0% | No activity. | |
| New children's residence licence application | Online | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | 100.0% | No activity. |
| New foster care licence application | Online | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | 100.0% | No activity. |
| New staff model home licence application | Online | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | 100.0% | No activity. |
| Children's residence licence renewal | Online | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | 100.0% | No activity. |
| Foster care licence renewal | Online | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | 100.0% | No activity. |
| Staff model home licence renewal | Online | 5 business days to acknowledge receipt of the application. | 10 business days to acknowledge receipt of the application. | January – March 2025 | 100.0% | No activity. |
Ministry of Education
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Child Care Licences | Online through the Child Care Licensing System | Within 10 business days of receiving a child care licence application, the ministry will assign a staff to review the application. | Within 20 business days of receiving a child care licence application, the ministry will assign a staff to review the application. | January – March 2025 | 98.0% | No activity. |
| Child Care Licences | Online through the Child Care Licensing System | Once a final licensing inspection is completed, the ministry will communicate a decision on whether a licence will be issued within 30 business days. Timelines apply to licence applications that are not currently in active investigations. | Once a final licensing inspection is completed, the ministry will communicate a decision on whether a licence will be issued within 60 business days. Timelines apply to licence applications that are not currently in active investigations. | January – March 2025 | 100.0% | No activity. |
| Child Care Licence Renewals | Online through the Child Care Licensing System | The ministry will communicate a decision on whether a licence will be renewed within 70 business days of a complete licence renewal application submission. Timelines apply to licence applications that are not currently in active investigations. | The ministry will communicate a decision on whether a licence will be renewed within 80 business days of a complete licence renewal application submission. Timelines apply to licence applications that are not currently in active investigations. | January – March 2025 | 100.0% | No activity. |
Ministry of the Environment, Conservation and Parks
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Environmental Compliance Approval | Online, email, mail | The ministry will issue a decision within 365 calendar days of an application being submitted. | The ministry will issue a decision within 730 calendar days of an application being submitted. | January – March 2025 | 65.5% | No activity. |
| Renewable Energy Approval | Email, mail | The ministry will issue a decision within 180 calendar days of receiving a completed application. | The ministry will issue a decision within 365 calendar days of receiving a completed application. | January – March 2025 | No activity. | No activity. |
| Permit to Take Water | Online, email, mail | The ministry will issue a decision within 180 calendar days of an application being submitted. | The ministry will issue a decision within 365 calendar days of receiving a complete application. | January – March 2025 | 76.6% | No activity. |
| Pesticide Licences (Vendor, and operator) | Online | The ministry will issue licences immediately upon completion of the online application and payment. | Where applications require ministry review, a decision will be issued within 60 business days. | January – March 2025 | 100.0% | No activity. |
| Drinking Water Testing Licence (new) | The ministry will issue a decision on a new licence within 180 calendar of receiving a completed application. | The ministry will issue a decision on a new licence within 365 calendar days of receiving a completed application. | January – March 2025 | No activity. | No activity. | |
| Drinking Water Testing Licence (amendment) | The ministry will issue a decision for an amendment to an existing licence within 90 calendar days of receiving a completed application. | The ministry will issue a decision for an amendment to an existing licence within 180 calendar days of receiving a completed application. | January – March 2025 | 100.0% | No activity. | |
| Endangered Species Act Permit | The ministry will issue a decision within 91 calendar days after confirming receipt of a completed permit application form. | The ministry will issue a decision within 180 calendar days after a complete submission is deemed completed. | January – March 2025 | 100.0% | No activity. | |
| Pesticide Permit - Water Extermination for West Nile Virus Control | Email, mail | The ministry will issue a decision within five business days of receiving a completed application. | The ministry will issue a decision within 15 business days of receiving a completed application complete. | January – March 2025 | 100.0% | No activity. |
| Pesticide Permit - Land Extermination, Water Extermination, Structural Extermination | Email, mail | The ministry will acknowledge receipt of a permit application within five business days and issue a decision within 45 business days of receiving a completed application during typical treatment periods. | The ministry will acknowledge receipt of a permit application within 15 business days and will issue a decision within 90 business of receiving a completed application during typical treatment periods. | January – March 2025 | 100.0% | No activity. |
| Licence of occupation and land use permits in respect of a business issued under the Provincial Parks and Conservation Reserves Act | The ministry will confirm receipt of a request to occupy land within two business days for online applications. | The ministry will confirm receipt of a request to occupy land within four business days for online applications. | January – March 2025 | 100.0% | No activity. | |
| Licence of occupation and land use permits in respect of a business issued under the Provincial Parks and Conservation Reserves Act | Mail, in-person | The ministry will confirm receipt of a request to occupy land within 15 business days for applications sent by mail or dropped off in person. | The ministry will confirm receipt of a request to occupy land within 30 business days for applications sent by mail or dropped off in person. | January – March 2025 | No activity. | No activity. |
| Work Permits in respect of a business issued under the Provincial Parks and Conservation Reserves Act | Mail, email | The ministry will confirm receipt of a work permit application within two business days and issue or deny a permit within 21 business days of receiving a complete application, pending any outstanding Duty To Consult obligations. | The ministry will confirm receipt of a request to occupy land within 30 business days for applications sent by mail or dropped off in person. | January – March 2025 | 100.0% | No activity. |
| Well Contractor Licences | Mail, email | The ministry will issue a licence within 60 calendar days of receiving a complete application. | The ministry will issue a licence within 90 calendar days of receiving a complete application. | January – March 2025 | 99.8% | No activity. |
Ministry of Finance
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Fuel, Gasoline and / or Propane Tax Collector Designation and Manufacturer, Dyer, Importer, Exporter and / or Interjurisdictional Transporter Certificate for Fuel and Gasoline | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | 100.0% | No activity. |
| Importer, Exporter and / or Interjurisdictional Transporter Certificate for Fuel and Gasoline Tax | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | 100.0% | No activity. |
| Railway Company Registration Certificate | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | No activity. | No activity. |
| Designation as a Distributor | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | No activity. | No activity. |
| Fuel Acquisition Permit | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | No activity. | No activity. |
| Propane Exemption Certificate (PEC) | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | 100.0% | No activity. |
| Designation as a Collector of Propane Tax, Propane Exemption Permit | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | No activity. | No activity. |
| Certificate of Exemption – Gasoline Only for First Nation Band, a Band-empowered entity, or Tribal Council | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | No activity. | No activity. |
| International Fuel Tax Agreement Registration | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | 100.0% | No activity. |
| International Fuel Tax Agreement Registration | In-person | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 1 business day. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | 100.0% | No activity. |
| Tobacco Retail Dealer's Permit | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | 100.0% | No activity. |
| Registration Certificate for Producer, Processor, Dealer, Importer and / or Export of Raw Leaf Tobacco | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | 100.0% | No activity. |
| Tobacco Wholesaler's Permit | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | 100.0% | No activity. |
| Tobacco Tax and Cigar Tax Collector Designation, Permit to Purchase and Sell Unmarked Cigarettes, Permit to Purchase and Sell Unmarked Fine Cut Tobacco, Permit to Mark Cigarettes Permit to Mark Fine Cut Tobacco, and / or Manufacture, Importer, Exporter, and Interjurisdictional Transporter Registration Certificate. | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | No activity. | No activity. |
| Interjurisdictional Transporter Registration Certificate | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 60 business days. | January – March 2025 | 100.0% | No activity. |
| Vendor Permit-Insurance and Benefits Plans | Mail, fax, email | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 15 business days. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 30 business days. | January – March 2025 | 100.0% | No activity. |
| Vendor Permit-Insurance and Benefits Plans | Phone | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 1 business day. | For new applications that are fully completed, reviewed, and have met all pre-licencing requirements, the ministry will issue permits, certificates and licences within 30 business days. | January – March 2025 | 100.0% | No activity. |
Ministry of Health
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Laboratory Licensing Requests for existing licensees | Online | 20 business days to communicate decision once a complete application is received. | 60 business days to communicate decision once a complete application is received. | January – March 2025 | No activity. | 50.0% |
| Potential New Entrant Licensing Application Stage 1 | 2 business days to acknowledge receipt of inquiry. | 4 business days to acknowledge receipt of inquiry. | January – March 2025 | No activity. | 100.0% | |
| Potential New Entrant Business Case Review | 20 business days to communicate decision. | 60 business days to communicate decision. | January – March 2025 | No activity. | 100.0% | |
| New Entrant Licensing Application Stage 2 | 20 business days to communicate decision once a complete application is received. | 60 business days to communicate state of application. | January – March 2025 | No activity. | 100.0% | |
| Written Approval for the Installation of an X-Ray machine used on humans* | 10 business days to communicate whether an application is proceeding to technical review. | 15 business days to communicate whether an application is proceeding to technical review. | January – March 2025 | 59.6% | No activity. | |
| Transfers - Submitted | Online, mail | 5 business days to acknowledge receipt of application. | 15 business days to acknowledge receipt of application. | January – March 2025 | 100.0% | No activity. |
| Transfers - Reviewed | Online, mail | The ministry will let businesses know if their application submission is complete or incomplete within 20 calendar days of receipt. | The ministry will let businesses know if their application submission is complete or incomplete within 40 calendar days of receipt. | January – March 2025 | 100.0% | No activity. |
| Transfers - Decisions | Online, mail | For new applications that are fully completed and reviewed, the ministry will send the decision letter within 15 business days upon approval. | For new applications that are fully completed and reviewed, the ministry will send the decision letter within 30 business days upon approval. | January – March 2025 | No activity. | 100.0% |
| Call for Applications | Online, mail | 14 business days to acknowledge receipt of applications. | 20 busines days to acknowledge receipt of applications. | January – March 2025 | No activity. | No activity. |
| Call for Applications | Online, mail | 6 months to notify applicants on the results of their application, dependent on the volume of applications received. | 12 months for notice to successful applicants, dependent on the volume of applications received. | January – March 2025 | No activity. | No activity. |
| Call for Applications | Online, mail | 6 months for pre-licence inspections from the date the centre indicates they are ready to be operational, dependent on inspector availability and volume of licencees. | 12 months for Pre-Licence Inspections from the date the centre indicates they are ready to be operational, dependent on inspector availability and volume of licencees. | January – March 2025 | No activity. | No activity. |
| Call for Applications | Online, mail | 3 months for TPA to be finalized, dependent on licencee readiness. | 9 months for a TPA to be finalized dependent on licencee readiness. | January – March 2025 | No activity. | No activity. |
Ministry of Labour, Immigration, Training and Skills Development
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Licence to operate as a temporary help agency or to provide services as a recruiter | Online | The Temporary Help Agency and Recruiter Licensing Unit will acknowledge receipt of an application immediately upon submission. | The Temporary Help Agency and Recruiter Licensing Unit will acknowledge receipt within five business days. | January – March 2025 | 100.0% | No activity. |
| Licence to operate as a temporary help agency or to provide services as a recruiter | Online | Upon completion of a review of an application by a licensing reviewer, that application is assigned to a team lead. A team lead will verify the completeness of an application and assign that application to the Registrar or Director of Employment Standards with fifteen business days of assignment to a team lead. | Upon completion of a review of an application by a licensing reviewer, that application is assigned to a team lead. A team lead will verify the completeness of an application and assign that application to the Registrar or Director of Employment Standards with thirty business days of assignment to a team lead. | January – March 2025 | 100.0% | No activity. |
| Licence to operate as a temporary help agency or to provide services as a recruiter | Online | Where an applicant has met all conditions for the issuance of a licence, the Registrar of the Temporary Help Agency and Recruiter Licensing Unit will issue a licence and update the web status page within five business days of assignment to the Registrar. | Where an applicant has met all conditions for the issuance of a licence, the Registrar of the Temporary Help Agency and Recruiter Licensing Unit will issue a licence and update the web status page within fifteen business days of assignment to the Registrar. | January – March 2025 | 100.0% | No activity. |
Ministry of Long-Term Care
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Long-Term Care Home Licence | Mail, email | 5 business days to acknowledge receipt of complete application. | 15 business days to acknowledge receipt of complete application. | January – March 2025 | No activity. | 100.0% |
| Long-Term Care Home Licence | Mail, email | 10 business days to issue a Long-Term Care (LTC) licence for a new or redeveloped LTC home after confirmation of approval to occupy. | 10 business days to issue a Long-Term Care (LTC) licence for a new or redeveloped LTC home after confirmation of approval to occupy. | January – March 2025 | No activity. | 100.0% |
| Long-Term Care Home Licence | Mail, email | 10 business days to issue a new LTC licence resulting from an approved transfer of ownership of a LTC home after confirmation of the completion of all legislatively required licence reviews, Minister’s approvals, Director’s approvals and confirmation of the of legal completion of the acquisition between the current and proposed LTC home licensees. | 15 business days to issue a new LTC licence resulting from an approved transfer of ownership of a LTC home after confirmation of the completion of all legislatively required licence reviews, Minister’s approvals, Director’s approvals and confirmation of the legal completion of the acquisition between the current and proposed LTC home licensees. | January – March 2025 | No activity. | No activity. |
Ministry of Energy and Mines
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Prospectors Licence | Online | A prospector licence is required in order to register a mining claim. To obtain a licence, you must login to the Mining and Lands Administration System (MLAS) and purchase the licence electronically through MLAS. A licence shall be effective as of the date it is obtained through MLAS. | Where MLAS is unavailable, a notice will be placed on the system within 24 hours notifying the public. Once back online, a licence shall be effective as of the date it is obtained through the Mining and Lands Administration System (MLAS). | January – March 2025 | 100.0% | No activity. |
| Prospector Licence Renewal | Online | Subject to a licensee meeting applicable requirements, a renewed licence obtained through the online MLAS shall be effective immediately after the day the previous licence expires. | Under the Mining Act where the time limited for doing anything that requires accessing the Ministry’s mining lands administration system falls on a day on which that system is not available for any reason, a recorder will make a decision within 24 hours on whether to order, before or after the expiry of the time, an extension of time for the renewal of prospector's licences, subject to the regulations. | January – March 2025 | 100.0% | No activity. |
| Application for exploration permit (new or renewal) | Online | Within 5 business days of receiving an application for an exploration permit (or renewal), MEM will send a notice informing an applicant that the application received is complete. If the application is incomplete, MEM will notify applicant and the time limit will be paused until MEM receives all missing information. | Within 5 business days of receiving an application for an exploration permit (or renewal), MEM will send a notice informing an applicant that the application received is complete. If the application is incomplete, MEM will notify applicant and the time limit will be paused until MEM receives all missing information. | January – March 2025 | 65.9% | No activity. |
| Submission of exploration plan | Online | Within 5 business days of receiving an application for an exploration plan, MEM will send a notice informing an applicant that the application received is complete. If the application is incomplete,MEM will notify applicant and the time limit will be paused until MEM receives all missing information. | Within 5 business days of receiving an application for an exploration plan, MEM will send a notice informing an applicant that the application received is complete. If the application is incomplete, MEM will notify applicant and the time limit will be paused until MEM receives all missing information. | January – March 2025 | 60.0% | No activity. |
Ministry of Municipal Affairs and Housing
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Registration for Independent Designer | Online, mail | 1 business day to receive email confirmation that your application has been approved. 15 business days to receive email confirmation that your application is approved or that further information is requested to complete your application. | 3 business days to receive email confirmation that your application has been approved. 30 business days to receive email confirmation that your application is approved or that further information is requested to complete your application. | January – March 2025 | 100.0% | No activity. |
| Registration for Design Firms | Online, mail | 5 business days to receive email confirmation that your application is approved or that further information is requested to complete your application. 15 business days to receive email confirmation that your application is approved or that further information is requested to complete your application. | 10 business days to receive email receive confirmation that your application is approved or that further information is requested to complete your application. 30 business days to receive email confirmation that your application is approved or that further information is requested to complete your application. | January – March 2025 | Online: 99.9% Mail: 100.0% | No activity. |
| Registration for On-Site Sewage System Installer Firms | Online, mail | 1 business day to receive email confirmation that your application has been approved. 15 business days to receive email confirmation that your application is approved or that further information is requested to complete your application. | 3 business days to receive email confirmation that your application has been approved. 30 business days to receive email confirmation that your application is approved or that further information is requested to complete your application. | January – March 2025 | 100.0% | No activity. |
| Registration for Registered Code Agencies | Online, mail | 30 business days to receive email confirmation that your application is approved or that further information is requested to complete your application. | 60 business days to receive email confirmation that your application is approved or that further information is requested to complete your application. | January – March 2025 | No activity. | No activity. |
Ministry of Natural Resources
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Crown Forest Sustainability Act: Forest Resource Licence (Section 27) | Online, mail, email, in-person | Following receipt of a complete application for a Forest Resource Licence (Section 27), any requested information and fulfillment of other requirements, the ministry will issue a decision within 40 business days. NOTE: Timelines apply only to applications within the managed forest area and included in an approved Forest Management Plan. | Following receipt of a complete application for a Forest Resource Licence (Section 27), any requested information and fulfillment of other requirements, the ministry will issue a decision within 80 business days. NOTE: Timelines apply only to applications within the managed forest area and included in an approved Forest Management Plan. | January – March 2025 | Online: 100.0% Email: 100.0% Mail: 100.0% In-person: 100.0% | Online: No activity. Email: 100.0% Mail: No activity. In-person: No activity. |
| Crown Forest Sustainability Act: Forest Resource Processing Facility Licence (Renewal) | Email, mail, in-person | Following receipt of a complete application to renew a Forest Resource Process Facility Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application to renew a Forest Resource Process Facility Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Email: 100.0% Mail: 100.0% In-person: 100.0% | No activity. |
| Crown Forest Sustainability Act: Licence to Harvest Crown Trees [not in a Crown forest] | Mail, email, in-person | Following receipt of a complete application for a Licence to Harvest Crown Trees, any requested information and fulfillment of other requirements, the ministry will issue a decision within 40 business days. | Following receipt of a complete application for a Licence to Harvest Crown Trees, any requested information and fulfillment of other requirements, the ministry will issue a decision within 80 business days. | January – March 2025 | No activity. | No activity. |
| Crown Forest Sustainability Act: Permit to Remove Forest Resources | Online, mail, email, in-person | Following receipt of a complete application for a Permit to Remove Forest Resources, any requested information and fulfillment of other requirements, the ministry will issue a decision within 40 business days. | Following receipt of a complete application for a Permit to Remove Forest Resources, any requested information and fulfillment of other requirements, the ministry will issue a decision within 80 business days. | January – March 2025 | Online: No activity. Email: 100.0% Mail: No activity. In-person: No activity. | No activity. |
| Fish and Wildlife Conservation Act: Aquaculture Licence | Online, mail, email, in-person | Following receipt of a complete application for an Aquaculture Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 60 business days. Note: Pre-licensing requirements vary depending on the complexity of the application and may include a site visit by ministry staff and public consultation. Timelines are conditional on receiving additional information from the proponent if requested during the review. | Following receipt of a complete application for an Aquaculture Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 120 business days. Note: Pre-licensing requirements vary depending on the complexity of the application and may include a site visit by ministry staff and public consultation. Timelines are conditional on receiving additional information from the proponent if requested during the review. | January – March 2025 | Online: No activity. Email: 100.0% Mail: 100.0% In-person: No activity. | No activity. |
| Fish and Wildlife Conservation Act: Commercial Bait Dealer Licence (Regular or Tourist Licence) | Online, mail, email, in-person | Following receipt of a complete application for a Commercial Bait Dealer Licence (Regular or Tourist Licence), any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Commercial Bait Dealer Licence (Regular or Tourist Licence), any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Online: 100.0% Email: 100.0% Mail: 100.0% In-person: 100.0% | Online: No activity. Email: No activity. Mail: 100.0% In-person: No activity. |
| Fish and Wildlife Conservation Act: Commercial Bait Harvester Licence (Regular or Tourist Licence) | Online, mail, email, in-person | Following receipt of a complete application for a Commercial Bait Harvester Licence (Regular or Tourist Licence), any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Commercial Bait Harvester Licence (Regular or Tourist Licence), any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Online: 100.0% Email: 98.1% Mail: 100.0% In-person: 100.0% | Online: No activity. Email: No activity. Mail: 100.0% In-person: No activity. |
| Fish and Wildlife Conservation Act: Commercial Falconry Licence | Mail, email, in-person | Following receipt of a complete application for a Commercial Falconry Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Commercial Falconry Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Email: 100.0% Mail: No activity. In-person: No activity. | No activity. |
| Fish and Wildlife Conservation Act: Commercial Fishing Licence (Issue commercial fishing licence) | Mail, email, in-person | Following receipt of a complete application to renew a Commercial Fishing Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. Note: Applicants are required to fulfill consultation requirements as part of a complete application. | Following receipt of a complete application to renew a Commercial Fishing Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. Note: Applicants are required to fulfill consultation requirements as part of a complete application. | January – March 2025 | Email: 100.0% Mail: 100.0% In-person: 100.0% | No activity. |
| Fish and Wildlife Conservation Act: Export Licence for Furbearing Animals or Their Pelts | Mail, email, in-person | Following receipt of a complete application for a Export Licence for Furbearing Animals or Their Pelts, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Export Licence for Furbearing Animals or Their Pelts, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | No activity. | No activity. |
| Fish and Wildlife Conservation Act: Fur Dealer's Licence | Mail, email, in-person | Following receipt of a complete application for a Fur Dealer's Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Fur Dealer's Licence, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Email: 100.0% Mail: No activity. In-person: No activity. | No activity. |
| Fish and Wildlife Conservation Act: Licence to Buy or Sell Specially Protected and Game Wildlife | Mail, email, in-person | Following receipt of a complete application for a Licence to Buy or Sell Specially Protected and Game Wildlife, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Licence to Buy or Sell Specially Protected and Game Wildlife, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Email: No activity. Mail: No activity. In-person: No activity. | No activity. |
| Fish and Wildlife Conservation Act: Licence to Collect Fish For Aquaculture | Online, mail, email, in-person | Following receipt of a complete application for a Licence to Collect Fish For Aquaculture, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Licence to Collect Fish For Aquaculture, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Online: No activity. Email: 100.0% Mail: 100.0% In-person: 100.0% | No activity. |
| Fish and Wildlife Conservation Act: Licence to Collect Fish for Scientific Purposes | Online, mail, email, in-person | Following receipt of a complete application for a Licence to Collect Fish for Scientific Purposes, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. Note: Applicants are required to fulfill consultation requirements as part of a complete application. | Following receipt of a complete application for a Licence to Collect Fish for Scientific Purposes, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. Note: Applicants are required to fulfill consultation requirements as part of a complete application. | January – March 2025 | Online: 100.0% Email: 98.8% Mail: 100.0% In-person: 100.0% | No activity. |
| Fish and Wildlife Conservation Act: Licence to Keep Game Birds in Captivity | Online, mail, email, in-person | Following receipt of a complete application for a Licence to Keep Game Birds in Captivity, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Licence to Keep Game Birds in Captivity, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Online: No activity. Email: 100.0% Mail: No activity. In-person: No activity. | No activity. |
| Fish and Wildlife Conservation Act: Licence to Keep Specially Protected and Game Wildlife in a Zoo | Email, mail, in-person | Following receipt of a complete application for a Licence to Keep Specially Protected and Game Wildlife in a Zoo, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. Note: A site visit must be completed for all new applications. | Following receipt of a complete application for a Licence to Keep Specially Protected and Game Wildlife in a Zoo, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. Note: A site visit must be completed for all new applications. | January – March 2025 |
Email: 100.0% | No activity. |
| Fish and Wildlife Conservation Act: Licence to Own and Operate a Game Bird Hunting Preserve | Online, mail, email, in-person | Following receipt of a complete application for a Licence to Own and Operate a Game Bird Hunting Preserve, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Licence to Own and Operate a Game Bird Hunting Preserve, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Online: No activity. Email: 100.0% Mail: No activity. In-person: No activity. | No activity. |
| Fish and Wildlife Conservation Act: Licence to Own and Operate a Train and Trial Area | Mail, email, in-person | Following receipt of a complete application Licence to Own and Operate a Train and Trial Area, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. Note: Applicants may be required to have a site visit and provide additional information prior to their application being complete. | Following receipt of a complete application for a Licence to Own and Operate a Train and Trial Area, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. Note: Applicants may be required to have a site visit and provide additional information prior to their application being complete. | January – March 2025 | Email: No activity. Mail: No activity. In-person: No activity. | No activity. |
| Fish and Wildlife Conservation Act: Licence to Possess a Pelt | Mail, email, in-person | Following receipt of a complete application for a Licence to Possess a Pelt, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Licence to Possess a Pelt, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | No activity. | No activity. |
| Fish and Wildlife Conservation Act: Licence to Provide Black Bear Hunting Services | Mail, email, in-person | Following receipt of a complete application for a Licence to Provide Black Bear Hunting Services, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. Note: Timelines apply only for operators with existing bear management allocations. | Following receipt of a complete application for a Licence to Provide Black Bear Hunting Services, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. Note: Timelines apply only for operators with existing bear management allocations. | January – March 2025 | Email: 100.0% Mail: No activity. In-person: No activity. | Email: 100.0% Mail: No activity. In-person: No activity. |
| Fish and Wildlife Conservation Act: Licence to Stock Fish | Online, mail, email, in-person | Following receipt of a complete application for a Licence to Stock Fish, any requested information and fulfillment of other requirements, the ministry will issue a decision within 60 business days. Note: Some applications may require completion of an environmental assessment screening and consultation as part of a pre-licensing requirements. | Following receipt of a complete application for a Licence to Stock Fish, any requested information and fulfillment of other requirements, the ministry will issue a decision within 120 business days. Note: Some applications may require completion of an environmental assessment screening and consultation as part of a pre-licensing requirements. | January – March 2025 | Online: 100.0% Email: 100.0% Mail: 100.0% In-person: No activity. | No activity. |
| Fish and Wildlife Conservation Act: Licence to Transport Live Fish Taken From Ontario Waters | Online, mail, email, in-person | Following receipt of a complete application for a Licence to Transport Live Fish Taken From Ontario Waters, any requested information and fulfillment of other requirements, the ministry will issue a decision within 25 business days. | Following receipt of a complete application for a Licence to Transport Live Fish Taken From Ontario Waters, any requested information and fulfillment of other requirements, the ministry will issue a decision within 50 business days. | January – March 2025 | Online: No activity. Email: 100.0% Mail: No activity. In-person: No activity. | No activity. |
| Oil, Gas and Salt Resources Act: Injection Permit | Mail, email, in-person | Following receipt of an application for an Injection Permit, the ministry will determine whether the application is complete or incomplete and notify the applicant within 25 business days. | Following receipt of an application for an Injection Permit, the ministry will determine whether the application is complete or incomplete and notify the applicant within 50 business days. | January – March 2025 | Email: No activity. Mail: No activity. In-person: No activity. | No activity. |
| Oil, Gas and Salt Resources Act: Well Licence | Online, mail, email, in-person | Following receipt of an application for a Well Licence, the ministry will determine whether the application is complete or incomplete and notify the applicant within 25 business days. | Following receipt of an application for a Well Licence, the ministry will determine whether the application is complete or incomplete and notify the applicant within 50 business days. | January – March 2025 | Online: No activity. Email: No activity. Mail: No activity. In-person: No activity. | No activity. |
| Public Lands Act: Crown Land Work Permit | Online, email, mail, in-person | Following receipt of a complete application for a Work Permit for Activities on Public Lands and Shore Lands, any requested information and fulfillment of other requirements, the ministry will issue a decision within 45 business days. Note: A complete application includes, but is not limited to, application form(s), map, site plan and studies. | Following receipt of a complete application for a for a Work Permit for Activities on Public Lands and Shore Lands, any requested information and fulfillment of other requirements, the ministry will issue a decision within 90 business days. Note: A complete application includes, but is not limited to, application form(s), map, site plan and studies. | January – March 2025 | Online: 100.0% Email: 100.0% Mail: No activity. In-person: No activity. | No activity. |
| Public Lands Act: Permit (within a restricted area) | Email, mail, in-person | Following receipt of a complete application for a Permit (within a restricted area), any requested information and fulfillment of other requirements, the ministry will issue a decision within 45 business days. Note: A complete application includes, but is not limited to, application form(s), map, site plan and studies. | Following receipt of a complete application for a Permit (within a restricted area), any requested information and fulfillment of other requirements, the ministry will issue a decision within 90 business days. Note: A complete application includes, but is not limited to, application form(s), map, site plan and studies. | January – March 2025 | Email: No activity. Mail: No activity. In-person: No activity. | No activity. |
| Public Lands Act: Travel Permits | Email, mail, in-person | Following receipt of a complete application for a Travel Permit, any requested information and fulfillment of other requirements, the ministry will issue a decision within 30 business days. | Following receipt of a complete application for a Travel Permit, any requested information and fulfillment of other requirements, the ministry will issue a decision within 60 business days. | January – March 2025 | Email: 100.0% Mail: No activity. In-person: No activity. | Online: 100.0% Email: No activity. Mail: 100.0% In-person: 100.0% |
| Public Lands Act: Work Permit for Works on Shore Lands for Erosion Control | Online, email, mail, in-person | Following receipt of a complete application for a Work Permit for Works on Shore Lands for Erosion Control, any requested information and fulfillment of other requirements, the ministry will issue a decision within 21 business days. Note: Applications that include engineered drawings (e.g. groyne or other structure impacting coastal processes) are considered activities on public lands and shorelands and will be subject to the identified service standards for that application. | Following receipt of a complete application for a Work Permit for Works on Shore Lands for Erosion Control, any requested information and fulfillment of other requirements, the ministry will issue a decision within 45 business days. Note: Applications that include engineered drawings (e.g. groyne or other structure impacting coastal processes) are considered activities on public lands and shorelands and will be subject to the identified service standards for that application. | January – March 2025 | Online: No activity. Email: 100.0% Mail: No activity. In-person: No activity. | No activity. |
Ministry of Public and Business Service Delivery and Procurement
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Business Corporations Act: Incorporation | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | 100.0% | Online: No activity. Mail: 100.0% |
| Business Corporations Act: Amalgamation | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | 100.0% | No activity. |
| Business Corporations Act: Amendment | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | 100.0% | No activity. |
| Business Corporations Act: Restated Articles | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: No activity. | No activity. |
| Business Corporations Act: Dissolution | Online, mail | The ministry will send the permit/licence within 2 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 99.9% Mail: 95.7% | Online: 100.0% Mail: 100.0% |
| Business Corporations Act: Continuation in Ontario | Online, mail | The ministry will send the permit/licence within 2 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 91.3% Mail: 100.0% | Online: 100.0% Mail: No activity. |
| Business Corporations Act: Authorization to continue in another jurisdiction | Online, mail | The ministry will send the permit/licence within 2 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 96.3% Mail: 100.0% | Online: 100.0% Mail: No activity. |
| Business Corporations Act: Revival | Online, mail | The ministry will send the permit/licence within 2 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 85.7% Mail: 100.0% | Online: 100.0% Mail: No activity. |
| Business Corporations Act: Reorganization | Online, mail | The ministry will send the permit/licence within 2 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | No activity. | No activity. |
| Business Corporations Act: Arrangement | Online, mail | The ministry will send the permit/licence within 2 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 0.0% Mail: 100.0% | Online: 100.0% Mail: No activity. |
| Business Corporations Act: Corrected Certificate | Online, mail | The ministry will send the permit/licence within 15 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | The ministry will send the permit/licence within 30 business days when filed online. The ministry will send the permit/licence within 60 business days by mail. | January – March 2025 | Online: 50.0% Mail: No activity. | Online: 53.8% Mail: No activity. |
| Not-for-Profit Corporations Act: Incorporation | Online, mail | The ministry will send the permit/licence within 5 business Days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | Online: 98.1% Mail: 93.3% |
| Not-for-Profit Corporations Act: Amalgamation | Online, mail | The ministry will send the permit/licence within 5 business Days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | Online: 40.0% Mail: No activity. |
| Not-for-Profit Corporations Act: Amendment | Online, mail | The ministry will send the permit/licence within 5 business Days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | Online: 20.3% Mail: 28.6% |
| Not-for-Profit Corporations Act: Restated Articles | Online, mail | The ministry will send the permit/licence within 5 business Days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | Online: 18.0% Mail: 100.0% |
| Not-for-Profit Corporations Act: Dissolution | Online, mail | The ministry will send the permit/licence within 5 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | Online: 16.1% Mail: 100.0% |
| Not-for-Profit Corporations Act: Continuation in Ontario | Online, mail | The ministry will send the permit/licence within 5 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | Online: 71.4% Mail: 75.0% |
| Not-for-Profit Corporations Act: Authorization to continue in another jurisdiction | Online, mail | The ministry will send the permit/licence within 5 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | Online: 41.7% Mail: No activity. |
| Not-for-Profit Corporations Act: Revival | Online, mail | The ministry will send the permit/licence within 5 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | No activity. |
| Not-for-Profit Corporations Act: Reorganization | Online, mail | The ministry will send the permit/licence within 5 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | Online: 0.0% Mail: No activity. |
| Not-for-Profit Corporations Act: Arrangement | Online, mail | The ministry will send the permit/licence within 5 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | Online: No activity Mail: 100.0% |
| Not-for-Profit Corporations Act: Corrected Certificate | Online, mail | The ministry will send the permit/licence within 5 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 35 business days when filed online. The ministry will send the permit/licence within 50 business days by mail. | January – March 2025 | No activity. | No activity. |
| Co-operative Corporations Act: Incorporation with share | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email.
| January – March 2025 | No activity. | No activity. |
| Co-operative Corporations Act: Incorporation without share | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Co-operative Corporations Act: Incorporation without share (if not-for-profit organization) | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | Mail: 100.0% Email: No activity. | No activity. |
| Co-operative Corporations Act: Amalgamation | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Co-operative Corporations Act: Amendment | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | Mail: 100.0% Email: No activity. | No activity. |
| Co-operative Corporations Act: Amendment to convert to a Business Corporations Act corporation | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Co-operative Corporations Act: Restated Articles with or without share | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Co-operative Corporations Act: Dissolution | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | Mail: 100.0% Email: No activity. | No activity. |
| Co-operative Corporations Act: Transfer out of Ontario | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Co-operative Corporations Act: Revival | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Corporations Act: Incorporation of a company | Mail, email | The ministry will send the permit/licence within 35 business days by Mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | Mail: 100.0% Email: No activity. | No activity. |
| Corporations Act: Letters Patent of Amalgamation | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Corporations Act: Supplementary Letters Patent | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | Mail: 100.0% Email: No activity. | No activity. |
| Corporations Act: Surrender of Charter | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Corporations Act: Revival of Letters Patent | Mail, email | The ministry will send the permit/licence within 35 business days by mail. The ministry will send the permit/licence within 35 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Corporations Act: Corrected Letters Patent or Corrected Supplementary Letters Patent | Mail, email | The ministry will send the permit/licence within 30 business days by mail. The ministry will send the permit/licence within 30 business days by email. | The ministry will send the permit/licence within 60 business days by mail. The ministry will send the permit/licence within 60 business days by email. | January – March 2025 | No activity. | No activity. |
| Extra-Provincial Corporations Act: Extra-Provincial Licence | Online, mail | The ministry will send the permit/licence within 5 business when filed online. The ministry will send the permit/licence within 10 business days by mail. | The ministry will send the permit/licence within 10 business days when filed online. The ministry will send the permit/licence within 20 business days by mail. | January – March 2025 | Online: 99.1% Mail: 100.0% | Online: 100.0% Mail: No activity. |
| Extra-Provincial Corporations Act: Amended Extra-Provincial Licence | Online, mail | The ministry will send the permit/licence within 5 business when filed online. The ministry will send the permit/licence within 10 business days by mail. | The ministry will send the permit/licence within 10 business days when filed online. The ministry will send the permit/licence within 20 business days by mail. | January – March 2025 | Online: 100.0% Mail: No activity. | Online: 100.0% Mail: No activity. |
| Extra-Provincial Corporations Act: Termination of Extra-Provincial Licence | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 10 business days by mail. | The ministry will send the permit/licence within 10 business days when filed online. The ministry will send the permit/licence within 20 business days by mail. | January – March 2025 | Online: 100.0% Mail: 100.0% | No activity. |
| Extra-Provincial Corporations Act: Corrected Extra-Provincial Licence | Online, mail | The ministry will send the permit/licence within 15 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | The ministry will send the permit/licence within 30 business days when filed online. The ministry will send the permit/licence within 60 business days by mail. | January – March 2025 | No activity. | No activity. |
| Corporations Information Act: Initial Return/Notice of Change (Ontario Corporation) | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: 93.1% | Online: No activity. Mail: 96.7% |
| Corporations Information Act: Initial Return/Notice of Change (Extra-Provincial Corporation) | Online, mail | The ministry will send the permit/licence within 2 business days when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 4 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 98.9% Mail: 95.0% | Online: 99.8% Mail: 100.0% |
| Corporations Information Act: CIA Annual Return (Ontario Corporation) | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: 84.7% | Online: No activity. Mail: 98.6% |
| Corporations Information Act: CIA Annual Return (Extra-Provincial Foreign Corporation) | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: No activity. | No activity. |
| Business Names Act: New Registration | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: 100.0% | Online: No activity. Mail: 100.0% |
| Business Names Act: Renewal | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: 100.0% | Online: No activity. Mail: 100.0% |
| Business Names Act: Amendment or Cancellation | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: 100.0% | Online: No activity. Mail: 100.0% |
| Limited Partnerships Act: New filing or renewal | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail
| The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: No activity. | No activity. |
| Limited Partnerships Act: Late renewal | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail/ | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: No activity. Mail: 100.0% | No activity. |
| Limited Partnerships Act: Change | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: No activity. | No activity. |
| Limited Partnerships Act: Dissolution | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | Online: 100.0% Mail: 66.7% | No activity. |
| Limited Partnerships Act: Withdrawal | Online, mail | The ministry will send the permit/licence immediately when filed online. The ministry will send the permit/licence within 15 business days by mail. | The ministry will send the permit/licence within 7 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | January – March 2025 | No activity. | No activity. |
| Limited Partnerships Act: Corrected Declaration | Online, mail | The ministry will send the permit/licence within 15 business days when filed online. The ministry will send the permit/licence within 30 business days by mail. | The ministry will send the permit/licence within 30 business days when filed online. The ministry will send the permit/licence within 60 business days by mail. | January – March 2025 | Online: No activity. Mail: 100.0% | No activity. |
| Bailiff – Appointed | Email, mail | Following the receipt of a complete application, the Ministry will issue a decision on the appointment of the bailiff in 84 calendar days. | Following the receipt of a complete application, the Ministry will issue a decision on the appointment of the bailiff in 112 calendar days. | January – March 2025 | No activity. | No activity. |
| Bailiff Business - Appointed | Email, mail | Following the receipt of a complete application, the Ministry will issue a decision on the appointment of the bailiff in 84 calendar days. | Following the receipt of a complete application, the Ministry will issue a decision on the appointment of the bailiff in 112 calendar days. | January – March 2025 | No activity. | No activity. |
| Assistant Bailiff - Registered | Email, mail | Following the receipt of a complete application, the Registrar will issue a decision on the application in 84 calendar days. | Following the receipt of a complete application, the Registrar will issue a decision on the application in 112 calendar days. | January – March 2025 | Email: 100.0% Mail: No activity. | No activity. |
| Collection Agency | Email, mail | Following the receipt of a complete application, the Registrar will issue a decision on the application in 84 calendar days. | Following the receipt of a complete application, the Registrar will issue a decision on the application in 112 calendar days. | January – March 2025 | Email: 100.0% Mail: No activity. | Email: 40.0% Mail: No activity. |
| Consumer Reporting Agency | Email, mail | Following the receipt of a complete application, the Registrar will issue a decision on the application in 84 calendar days. | Following the receipt of a complete application, the Registrar will issue a decision on the application in 112 calendar days. | January – March 2025 | Email: 0.0% Mail: No activity. | Email: No activity. Mail: 0% |
| Personal Information Investigator | Email, mail | Following the receipt of a complete application, the Registrar will issue a decision on the application in 84 calendar days. | Following the receipt of a complete application, the Registrar will issue a decision on the application in 112 calendar days. | January – March 2025 | Email: 100.0% Mail: No activity. | Email: No activity. Mail: No activity. |
| Payday Lender | Email, mail | Following the receipt of a complete application, the Registrar will issue a decision on the application in 84 calendar days. | Following the receipt of a complete application, the Registrar will issue a decision on the application in 112 calendar days. | January – March 2025 | Email: 90.0% Mail: No activity. | Email: 71.4% Mail: No activity. |
| Payday Broker | Email, mail | Following the receipt of a complete application, the Registrar will issue a decision on the application in 84 calendar days. | Following the receipt of a complete application, the Registrar will issue a decision on the application in 112 calendar days. | January – March 2025 | No activity. | No activity. |
Ministry of Solicitor General
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Security guard or private investigator agency licence | Online, mail | For new and renewal agency applications, the ministry will deliver a licensing decision within 90 calendar days following receipt of a correctly completed application which meets all pre-licensing requirements. | For new and renewal agency applications, the ministry will deliver a licensing decision within 120 calendar days following receipt of a correctly completed application which meets all pre-licensing requirements. | January – March 2025 | 100.0% | No activity. |
| Security guard and private investigator agency licence (dual licence) | Online, mail | For new and renewal agency applications, the ministry will deliver a licensing decision within 90 calendar days following receipt of a correctly completed application which meets all pre-licensing requirements. | For new and renewal agency applications, the ministry will deliver a licensing decision within 120 calendar days following receipt of a correctly completed application which meets all pre-licensing requirements. | January – March 2025 | 100.0% | No activity. |
Ministry of Sport
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| Event Permit Application | Online | Professional The ministry will issue a decision on the issuance of a permit within 3 business days of the receipt of a complete submission of all required documentation and fees at key milestones specified in the Combative Sports Act regulation. A promoter must submit a professional event permit application, along with the non-refundable permit fee to the Ontario Athletics Commission at least 30 days before the intended event. For full definition of professional combative sports and outline of the process to submit an event permit application see O. Reg. 507/24. | Professional The ministry will issue a decision on the issuance of a permit within 5 business days of the receipt of a complete submission of all required documentation and fees at key milestones specified in the Combative Sports Act regulation. A promoter must submit a professional event permit application, along with the non-refundable permit fee to the Ontario Athletics Commission at least 30 days before the intended event. For full definition of professional combative sports and outline of the process to submit an event permit application see O. Reg. 507/24. | January – March 2025 | 100% | No activity. |
| Event Permit Application | Online | Amateur The ministry will issue a decision on the issuance of a permit within 7 business days of the receipt of a complete submission of all required documentation and fees at key milestones specified in the Combative Sports Act regulation. To obtain a permit from the Commissioner, a person wishing to hold an amateur combative sport contest or exhibition needs to submit a completed application to the Ontario Athletics Commission, at least 30 days before the start date of the proposed event. A person seeking to obtain a permit for multiple contests or exhibitions must submit the completed application at least 30 days before the first proposed contest or exhibition. For full definition of amateur combative sports and outline of the process to submit an event permit application see O. Reg. 507/24. | Amateur The ministry will issue a decision on the issuance of a permit within 10 business days of the receipt of a complete submission of all required documentation and fees at key milestones specified in the Combative Sports Act regulation. To obtain a permit from the Commissioner, a person wishing to hold an amateur combative sport contest or exhibition needs to submit a completed application to the Ontario Athletics Commission, at least 30 days before the start date of the proposed event. A person seeking to obtain a permit for multiple contests or exhibitions must submit the completed application at least 30 days before the first proposed contest or exhibition. For full definition of amateur combative sports and outline of the process to submit an event permit application see O. Reg. 507/24. | January – March 2025 | 100% | No activity. |
Ministry of Transportation
For help or more information please contact the ministry.
| Permit or licence | Service method | Service standard - normal condition | Service standard - not normal conditions | Reporting period | % of time the ministry met service standards - normal | % of time the ministry met service standards - not normal |
|---|---|---|---|---|---|---|
| CVOR Certificate - Part 1 -New Application Review | Online, fax, mail | A Test Letter will be issued within 15 business days for applications with all required fields completed and supporting documents provided. | A Test Letter will be issued within 45 calendar days. We will communicate with clients who provide incomplete applications giving them time to submit the required documents. | January – March 2025 | Online: 71.5% Fax: 96.0% Mail: 78.0% | Online: 96.2% Fax: 100.0% Mail: 100.0% |
| CVOR Certificate - Part 2 - New Application Learning & Assessment Completed | Online | CVOR certificate will be issued within 5 business days after client completes Learning & Assessment. | For clients who may not meet eligibility requirements, we will meet with client to review their eligibility within this period and a CVOR Certificate or a Notice of Refusal will be issued within 60 days. | January – March 2025 | 80.3% | 99.5% |
| CVOR Certificate - Re-entry 1-3 years expired | Fax, mail | Applications with all required fields completed, supporting documents provided and meet eligibility requirements will be provided a CVOR Certificate within 15 business days. | For clients who may not meet eligibility requirements, we will meet with client to review their eligibility within this period and a CVOR Certificate or a Notice of Refusal will be issued within 60 days. | January – March 2025 | 100.0% | Fax: 100.0% Mail: No activity. |
| CVOR Certificate - Re-entry over 3 years expired | Fax, mail | Applications with all required fields completed, supporting documents provided and meet eligibility requirements will be provided a CVOR certificate within 15 business days. | For clients who may not meet eligibility requirements, we will meet with them to review their eligibility within this period and a CVOR Certificate or a Notice of Refusal will be issued within 60 days. | January – March 2025 | No activity. | Fax: 95.2% Mail: No activity. |
| CVOR Certificate - Renewals | Online, fax, mail | 1 hours / Instantly - System auto generates renewal CVOR certificate instantly for clients.
CVOR Certificate will be issued within 10 business days for applications with all required fields completed and supporting documents provided via fax.
CVOR Certificate will be issued within 10 business days for applications with all required fields completed and supporting documents provided via mail. | 5 business days - CVOR Certificate issued within 5 business days when system errors take place.
A CVOR certificate will be issued or the application returned within 10 business days via fax.
A CVOR certificate will be issued or the application returned within 10 business days via mail. | January – March 2025 | Online: 100.0% Fax: 70.6% Mail: 44.9% | No activity. |
| TSSEA Tow Certificate - Original | Online | Normal applications meet all eligibility requirements and submit all required documentation. An Annual Certificate will be issued within 30 business days of original submission date. | Not normal applications do not meet eligibility requirements and/or have not submitted all required documentation. Applicant is provided 60 calendar days to submit completed application. An Annual Certificate or an Order to Refuse will be issued within 90 business days of original submission date. | January – March 2025 | 100.0% | 82.6% |
| TSSEA Vehicle Storage -Original | Online | Normal applications meet all eligibility requirements and submit all required documentation. An Annual Certificate will be issued within 30 business days of original submission date. | Not normal applications do not meet eligibility requirements and/or have not submitted all required documentation. Applicant is provided 60 calendar days to submit completed application. An Annual Certificate or an Order to Refuse will be issued within 90 business days of original submission date. | January – March 2025 | 100.0% | 91.4% |
| TSSEA Tow Certificate - Original Email | Normal applications meet all eligibility requirements and submit all required documentation. An Annual Certificate will be issued within 30 business days of original submission date. | Not normal applications do not meet eligibility requirements and/or have not submitted all required documentation. Applicant is provided 60 calendar days to submit completed application. An Annual Certificate or an Order to Refuse will be issued within 90 business days of original submission date. | January – March 2025 | 100.0% | 100.0% | |
| TSSEA Vehicle Storage -Original | Normal applications meet all eligibility requirements and submit all required documentation. An Annual Certificate will be issued within 30 business days of original submission date. | Not normal applications do not meet eligibility requirements and/or have not submitted all required documentation. Applicant is provided 60 calendar days to submit completed application. An Annual Certificate or an Order to Refuse will be issued within 90 business days of original submission date. | January – March 2025 | 100.0% | 100.0% | |
| TSSEA Tow Certificate - Renewal | Online | Client is provided a 90 day temporary certificate upon submission of renewal. Annual Certificate will be issued within 90 calendar days of submission date. | Client is provided a 90 day temporary Certificate upon submission of renewal. An Annual Certificate or an Order to Refuse will be issued within 90 calendar days of submission date. | January – March 2025 | 100.0% | 97.1% |
| TSSEA Vehicle Storage-Renewal | Online | Client is provided a 90 day temporary certificate upon submission of renewal. Annual Certificate will be issued within 90 calendar days of submission date. | Client is provided a 90 day temporary Certificate upon submission of renewal. An Annual Certificate or an Order to Refuse will be issued within 90 calendar days of submission date. | January – March 2025 | 100.0% | 93.3% |
| Oversize/Overweight Single Trip Permit | Online, fax, mail, email | 5 business days (November - April) - Applications with all required fields completed and supporting documents provided. | 7 business days (May - October) - Applications with all required fields completed and supporting documents provided. | January – March 2025 | Online: 73.0% Fax: 62.7% Mail: 62.7%% Email: 62.7% | No activity. |
| Oversize/Overweight Annual Permit | Online, fax, mail, email | 15 business days - Applications with all required fields completed and supporting documents provided. | 25 business days Applications with all required fields completed and supporting documents provided. | January – March 2025 | 100.0% | No activity. |
| Oversize/Overweight Project Permit | Fax, mail, email | 15 business days - Applications with all required fields completed and supporting documents provided. | 25 business days Applications with all required fields completed and supporting documents provided. | January – March 2025 | 100.0% | No activity. |
| Special Vehicle Configuration Permit | Fax, mail, email, paper | 15 business days - Applications with all required fields completed and supporting documents provided. | 25 business days Applications with all required fields completed and supporting documents provided. | January – March 2025 | Fax: 100.0% Mail: 100.0% Email: 100.0% Paper: No activity. | No activity. |
| Entrance Permit - Commercial - Basic | Online | 20 business days Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | 40 business days Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | January – March 2025 | 90.3% | No activity. |
| Entrance Permit - Commercial Comprehensive | Online | 60 business days Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | 120 business days Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | January – March 2025 | 100.0% | No activity. |
| Entrance Permit - Commercial Transfer | Online | 10 business days Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | 20 business days Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | January – March 2025 | 63.6% | No activity. |
| Encroachment Permit | Online | 35 business days to receive decision on permit application. | 70 business days to receive decision on permit application. | January – March 2025 | 92.5% | No activity. |
| Building and Land Use Permit - Commercial Basic | Online | 20 business days. Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | 40 business days. Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | January – March 2025 | 82.5% | No activity. |
| Building and Land Use Permit - Commercial Comprehensive Minor | Online | 60 business days. Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | 120 business days. Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | January – March 2025 | 100.0% | No activity. |
| Building and Land Use Permit - Commercial Comprehensive Major | Online | 20 business days to acknowledge receipt of complete application. Permit approval under the Public Transportation and Highway Improvement Act subject to processes and approvals under the Environmental Assessment Act, completion of any municipal Planning Act approval and MTO project requirements. | 40 business days to acknowledge receipt of complete application. Permit approval under the Public Transportation and Highway Improvement Act subject to processes and approvals under the Environmental Assessment Act, completion of any municipal Planning Act approval and MTO project requirements. | January – March 2025 | 100.0% | No activity. |
| Building and Land Use Permit - Telecommunication Plant | Online | 35 business days Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | 70 business days Timelines do not apply for planning applications to municipalities where the ministry is asked to comment (for example, official plans, secondary plans, site plans, rezoning, draft plan of subdivisions and variances). | January – March 2025 | No activity. | No activity. |
| Sign Permit | Online | 30 business days. | 60 business days. | January – March 2025 | 79.5% | No activity. |
Updated: August 01, 2025
Published: October 24, 2024