Overview

Learn what career college operators must do to meet the requirements under the Ontario Career Colleges Act, 2005 regarding issuing and maintaining transcripts.

Only transcript service providers approved by the Superintendent of Career Colleges can be retained to provide these services.

See the list of approved transcript service providers.

Requirements

Career college operators must:

  • make transcripts accessible to students for at least 25 years after they leave the college
  • transfer students’ transcripts to an approved off-site transcript service provider within 60 days of the student leaving the college
  • retain an approved transcript service provider to issue transcripts to students if the college ceases to operate

Career college operators may:

  • retain an approved transcript service provider to issue transcripts to students while the college is operating

Operators’ business processes

Career college operators:

  • should follow their own procurement procedures to meet the above rules
  • may use 2 different, approved transcript service providers for the separate functions of maintaining and issuing transcripts

See the list of approved transcript service providers below.

Note: If an operator uses 2 transcript service providers, the transcript service provider responsible for maintaining transcripts must establish a process to allow the transcript service provider responsible for issuing transcripts to access the maintained records stored off-site.

Approved transcript service providers

Transcript service providers approved by the Superintendent of Career Colleges:

Career Colleges Ontario (CCO)

155 Lynden Road, Unit 2
Brantford, Ontario
N3R 8A7
Contact: Transcript Storage (known as “STEPS”)

 transcripts@careercollegesontario.ca

Approved service: Transcript maintenance and issuance             
Approved storage medium: Electronic

DataWitness

803-950 Cambie Street
Vancouver, British Columbia 
V6B 5X5
Contact: Dean Pothitos

Tel: 604-779-6780

 dean@datawitness.ca

Approved service: Transcript maintenance and issuance        
Approved storage medium: Electronic

INCRIPT Inc.

246-1515 Britannia Road East
Mississauga, Ontario
L6W 4K1
Contact: Alpesh Kapadia

Tel: 416-371-0786

 support@incript.ca

 A.kapadia@incript.ca

Approved service: Transcript maintenance and issuance      
Approved storage medium: Electronic

Nimble Information Strategies Inc.

14-145 Industrial Parkway South
Aurora, Ontario 
L4G 3V5
Contact: Customer Service

Tel: 905-940-0190 ext. 4000

 info@nimble.ca

Approved service: Transcript maintenance and issuance      
Approved storage medium: Electronic

Synaptic Vision Inc.

201–925 Bay Street
Toronto, Ontario
M5S 3L4

Contacts: 

Tony Hing
Tel: 416-539-0801
 tony.hing@synapticvision.com

Bryan MacNeill
Tel: 416-410-1047
 bryan.macneill@synapticvision.com

Approved service: Transcript maintenance and issuance        
Approved storage medium: Electronic

Truck Training Schools Association of Ontario Inc.

100 – 1 Hunter Street, East
Hamilton, Ontario
L8N 3W1
Contact: Philip Fletcher

Tel: 1-866-475-9436

 philip@ttsao.com

Approved service: Transcript maintenance and issuance        
Approved storage medium: Electronic

How to apply for approval

The Superintendent of Career Colleges reviews applications from organizations interested in becoming approved transcript service providers in Ontario.

Apply to the superintendent to do either or both of the following:

  • maintain student transcripts for career colleges at an off-site facility
  • issue transcripts to students of career colleges

Send an e-mail to the ministry to request an application package:

 PCC@ontario.ca

The application package includes:

  • a booklet titled Information for Applicants – Becoming an Approved Transcript Service Provider to Career Colleges
  • three documents you must complete and return to the ministry:
    1. application form
    2. conflict-of-interest declaration
    3. references form