Accountability
Introduction
In 2024–2025, CSD managed an annual operating budget of $542 million. We work diligently — alongside our corporate partners, central agencies and the judiciary — to be a transparent, accountable, fiscally responsible organization. In this way, we are aligned with the Ontario government’s values and commitment to the people of Ontario.
Performance indicators
Court Services Division’s performance indicators are reported to the Ontario Treasury Board Secretariat on an annual and ad hoc basis.
The division’s performance indicators include the overall cost per capita of administering justice to Ontarians, the percentage of clients who are satisfied with the service they receive, the number of clients who are engaging in the use of electronic service channels, and the maintenance of service standards.
A summary of Key Performance Indicator (KPI) findings is offered in the chart below.
| Performance Measures | 2020-2021 achievement (target) | 2021-2022 achievement (target) | 2022-2023 achievement (target) | 2023-2024 achievement (target) | 2024–2025 achievement (target) |
|---|---|---|---|---|---|
| Percentage of “attended” and “confirmed” court interpreter assignments that were performed by ministry-accredited interpreters | 94.5% (85%) | 97.7% (85%) | 96.3% (85%) | 94.9% (85%) | 92.9% (85%) |
| Percentage of cases that proceeded to family (on-site and off-site) mediation that reached full or partial settlement | 76.0% (76%) | 75.2% (76%) | 74.9% (76%) | 78.7% (76%) | 77.2% (76%) |
| Percentage of Family Law Information Centre (FLIC) clients satisfied with FLIC services | 48.2% (90%) | 80.5% (90%) | 79.5% (90%) | 78.8% (90%) | N/A |
| Percentage of family mediation clients satisfied with family mediation services | 77.8% (90%) | 73.7% (90%) | 84.3% (90%) | 81.3% (90%) | 67% (90%) |
| Percentage of family law clients satisfied with the services they received in the Mandatory Information Program (MIP) | 89.9% (70%) | 87.7% (70%) | 80.9% (70%) | 74.8% (70%) | 72% (70%) |
| Percentage of Small Claims Court customers whose default judgments were issued within 5 business days once the filed requests for default judgments were complete and judicial direction, if required, had been obtained | 71.4% | 79.9% | 69.8% | 76.3% | 73.5% |
| Percentage of civil court customers whose default judgments were issued within 5 business days once the filed requisitions for default judgments were complete and judicial direction, if required, had been obtained | 78.3% | 92.3% | 81.8% | 88.8% | 77.6% |
| Percentage of estates court clients whose certificates of Appointment of Estate Trustee were issued within 15 business days once the applications were complete and judicial direction, if required, had been obtained | 65.1% | 58.8% | 51.6% | 46.1% | 50.4% |
| Percentage of estates court clients whose Small Estate Certificate of Appointment of Estate Trustee was issued within 5 business days once the application was complete and judicial direction, if required, had been obtained | N/A | N/A | N/A | 56.2% | 56.5% |
| Percentage of civil documents processed through online filing portals | 65.5% | 80.9% | 84.5% | 87.2% | 82.5% |
| Percentage of bankruptcy documents processed through online filing portal | N/A | N/A | N/A | N/A | 69.4% |
| Percentage of family documents processed through online filing portals | 24.4% | 52.3% | 56.5% | 60.9% | 61.5% |
| Percentage of Small Claims Court documents processed through online filing portals | 42.7% | 68.3% | 69.6% | 73.3% | 67.4% |
E-Filed Documents include documents filed through the Civil Claims Online, Family Claims Online (discontinued Aug 2023) and the Small Claims Court E-Filing Service Portal (decommissioned June 2025); and do not include emailed documents.
Documents Processed include all documents filed with, or issued by, the court as captured in FRANK.
The data is being provided “as is” for the specified purpose with the consent of the Ontario Court of Justice and may not be reused for any other purpose or shared beyond the original intended audience without seeking further approval of the Court. The Ministry of the Attorney General collects this data on behalf of the Court, and as such, the Ontario Court of Justice cannot confirm the accuracy or completeness of the data. The Court takes no position, nor makes any comment upon any inferences, interpretations, projections, or analysis resulting from the use of this data.
The court’s operational case management systems are meant to assist court staff in administering court matters. While court statistical information can sometimes be produced as a by-product of these systems, the information in these systems does not always lend itself to answering all questions posed. The data is being provided “as is” for the specified purpose with the consent of the Superior Court of Justice and may not be reused for any other purpose or shared beyond the original intended audience without seeking further approval of the Court. The Ministry of the Attorney General collects this data on behalf of the Court, and, as such, the Superior Court of Justice cannot confirm the accuracy or completeness of the data. The Court takes no position, nor makes any comment upon, any inferences, interpretations, projections, or analysis resulting from the use of this data.
Source: FRANK Database
Analytics and Evidence Branch
Corporate Services Management Division
Ministry of the Attorney General
26-Jun-2025
Financials
Court Services Division provides reliable and timely financial reporting to our corporate partners and central agencies. This information is published transparently in Ontario’s Estimates Expenditures and Public Accounts each year. Key statements for CSD are highlighted below.
Statement of revenue for Court Services Division
| Revenue lines | 2022-2023 amount | 2023-2024 amount | 2024-2025 amount |
|---|---|---|---|
| Fees | $83,778,117 | $91,826,614 | $105,236,768 |
| Fines and Penalties | $37,485,340 | $42,996,803 | $61,892,586 |
| Reimbursement of Expenditures | $16,873,770 | $19,794,450 | $18,742,577 |
| Revenue from the Government of Canada | $5,987,598 | $6,164,766 | $6,289,060 |
| Other Revenues | $21,783,371 | $16,042,992 | $17,032,264 |
| Total | $165,908,196 | $176,825,625 | $209,193,254 |
Source: Integrated Financial Information System (IFIS)
Statement of expenditures for Court Services Division
| Administration of justice | 2022-2023 amount | 2023-2024 amount | 2024-2025 amount |
|---|---|---|---|
| Salaries and Wages | $181,476,037 | $210,487,623 | $218,246,017 |
| Employee Benefits | $33,225,666 | $35,444,922 | $40,829,470 |
| Transportation and Communication | $11,452,888 | $13,646,464 | $15,763,968 |
| Services | $65,384,119 | $75,628,632 | $84,038,544 |
| Supplies and Equipment | $5,659,362 | $5,792,808 | $5,849,721 |
| Transfer Payment | $1,803,369 | $1,869,619 | $10,329,622 |
| Other Transactions | $37,208,721 | $44,174,236 | $43,088,443 |
| Total | $336,210,162 | $387,044,304 | $418,145,785 |
| Judicial services | 2022–2023 amount | 2023–2024 amount | 2024–2025 amount |
|---|---|---|---|
| Salaries and Wages | $174,410,349 | $193,194,119 | $203,168,914 |
| Employee Benefits | $14,020,778 | $14,544,177 | $17,167,638 |
| Transportation and Communication | $2,491,840 | $2,724,363 | $3,255,542 |
| Services | $22,880,342 | $25,149,588 | $24,804,511 |
| Supplies and Equipment | $540,614 | $663,286 | $867,512 |
| Transfer Payments | $321,051 | $339,350 | $350,559 |
| Total | $214,664,974 | $236,614,883 | $249,614,676 |
| Bad debt expense | $29,982,340 | $22,981,471 | $18,160,873 |
| Total operating expenditures | $580,857,476 | $646,640,658 | $685,921,334 |
| Total operating allocation | $560,533,900 | $631,975,700 | $698,882,500 |
| Capital expenditures | $4,595,319 | $7,786,072 | $8,388,430 |
| Capital allocation | $5,818,600 | $9,379,800 | $9,358,200 |
Source: Public Accounts of Ontario
Footnotes
- footnote[1] Back to paragraph Full settlement reflects agreement on all issues brought to mediation, whether on a final or temporary basis. A partial agreement reflects an agreement on one or more of the issues brought to mediation, whether on a final or temporary basis. Settlement in this KPI refers to mediation settlement and does not necessarily reflect settlement of the court case itself for those who have also initiated court action.
- footnote[2] Back to paragraph In 2020, FLIC spaces were closed due to provincial restrictions, and uptake of family mediation and information services decreased. It took service providers some time to adjust to the virtual environment and to set up virtual services. Feedback received from individuals who indicated being dissatisfied included: not being able to access information, offices being closed, not having the right telephone number to speak to someone, and form issues. In-person services have since resumed. Note: There were only three responses received for the FLIC client satisfaction survey, and all respondents reported dissatisfaction with the services received.
- footnote[3] Back to paragraph Online Submission Documents include documents accepted through Justice Services Online (Bankruptcy Submissions Online, Civil Submissions Online, Family Submissions Online, and Small Claims Court Submissions Online portals) that have been entered into Ontario court case tracking system, also known as FRANK. While multiple documents may be submitted at a time through the Justice Services Online portal and may be captured as having been accepted by Justice Services Online, only those documents entered into FRANK with a corresponding FRANK code are included. The Online Submissions portals were introduced in August 2020 for Family and Civil, in January 2021 for Small Claims and in December 2022 for Bankruptcy and Divisional Court.
- footnote[4] Back to paragraph Recognition of accounts receivables from POA Victim Fine Surcharges and related revenue, as recommended by the Auditor General of Ontario.
- footnote[5] Back to paragraph Public Private Partnerships (P3) interest payments were also re-aligned to reflect as an operating expense instead of a capital expense, contributing to the increase
- footnote[6] Back to paragraph Recognition of accounts receivables from POA Victim Fine Surcharges and related Bad Debt Expense, as recommended by the Auditor General of Ontario.