About this goal

Transformation is about modernizing how we work — in both big and small ways. It includes adopting better tools and technology to streamline tasks and reducing manual or outdated processes.

Feature stories

Courts Digital Transformation — Toronto region rollout

Courts Digital Transformation (CDT) will modernize and consolidate legacy technologies, to fundamentally transform the way justice services are delivered in Ontario. It is a collaborative partnership project between:

  • the Ministry of the Attorney General (MAG)
  • the Ontario Superior Court of Justice (SCJ)
  • the Ontario Court of Justice (OCJ)

Courts Digital Transformation’s new digital justice solution includes 3 major components:

  • C-Track, a modern case management system used by court staff and judiciary.
  • The Ontario Courts Public Portal, which provides streamlined access to court services for parties, the public and legal professionals. This will eventually replace Justice Services Online across the province.
  • An enhanced version of Case Center, a document sharing and e-hearing platform.

Phase 1

In October 2025, Phase 1 of the CDT initiative was rolled out successfully in the Toronto region and included civil, family, bankruptcy, contested estates, Small Claims Court, Divisional Court and enforcement business lines.

The multi-disciplinary project team worked tirelessly over the Thanksgiving long weekend, bringing together over 50 people to coordinate the launch.

As part of the launch, over 415,000 cases, along with more than 2.6 million associated documents, were successfully migrated to the new case management system. Within the first 2 weeks, the new public portal had already received over 14,000 submissions.

Toronto court staff’s professionalism, adaptability and teamwork were critical to the success of the rollout.

Phase 2

Phase 2 is expected to launch in 2027 for Toronto criminal courts, with subsequent phases rolling out across the province starting in 2028.

Reflections

“It was all hands on deck and, despite the challenge, the team came together to solve problems, support staff and successfully bring a brand new product to life.” – Kate S., Operational Support Branch

“The Phase 1 CDT go-live showed the strength of our team – we came together, supported each other, put in long hours and worked through challenges collaboratively. It was a true team effort, and the success reflects everyone’s dedication and perseverance.” – Shannon B., Operational Support Branch

“CDT has been a phenomenal addition to our courthouse, representing a significant step forward in modernization. As the first courthouse to adopt the program, we have had the unique opportunity to help shape its implementation. The journey has been filled with exciting challenges, collaborative problem-solving and a shared commitment from every department to make the program a success. Watching our team come together to overcome obstacles and continuously improve our processes has been incredibly rewarding.” - Camelia R., 330 University Avenue, Toronto region  

“It has been a privilege to be part of such a significant and historic transformation. Watching this product evolve from concept to reality was both rewarding and challenging, and the experience provided valuable lessons in change management. What stands out most is how our team came together throughout the journey – demonstrating resilience, adaptability and a shared commitment to success.” - Sancha C., 330 University Avenue, Toronto region

“The Phase 1 CDT launch has significantly improved the court system and administrative functions by Court Services Division (CSD) staff, including removing the necessity to pull and maintain physical court files and time to locate and update court files. Enhancements made allow for ease in performing daily tasks through the new case management system. The overall experience of CSD staff in administrating the court system is improved through the implementation of C-Track.” – Kurt R., 47 Sheppard Avenue, Toronto region

Digital Information and Repository — Northern region rollout

The Digital Information and Repository (DIR) solution modernizes criminal court operations in the OCJ by providing real-time, digital access to court information and reduces the reliance on paper.

Criminal information submitted through eIntake can be managed as digital documents – updated, endorsed, retrieved and shared electronically.

Originally launched in the Toronto region in 2023, the DIR was successfully rolled out in CSD’s Northwest and Northeast regions in March 2026.

The commitment from the Northern region staff and managers has been remarkable. They attended training sessions, scanned paper records on weekends and after hours and completed workbook assignments while juggling day-to-day demands. The regions’ collective efforts — focused on teamwork and learning — embody what true collaboration looks like.

Now in place, benefits of the DIR for criminal court staff include:

  • easier tracking and real-time updates
  • elimination of the need for printing and hand-written updates
  • anticipated reduction of administrative errors
  • saved time and effort

These enhancements not only streamline daily work but also support long-term digital transformation in our courts.

A provincewide expansion of DIR is anticipated later in 2026.

Reflections

“The DIR has transformed the way our team works. Instant access to digital files has eliminated the need to search through paper records, significantly reducing our workload and enabling faster document sharing with justice partners. The system has streamlined docket preparation, improved access to information and allows multiple users to view and work on the same file simultaneously. As a result, court operations have become more efficient and responsive to the needs of all participants.” - Michelle P., Parry Sound courthouse, Northeast region

“Given the vast geography of the Northern regions and the distances between court locations, the DIR has been particularly valuable in improving access to information and documentation. Staff can securely access the materials they need wherever they are working, reducing delays, supporting business continuity and enabling more seamless collaboration across locations. These improvements have strengthened court operations by ensuring timely access to critical information, increasing productivity and supporting the effective administration of justice in both urban and remote communities.” - Alissa J., Operational Support Branch

Electronic certification and long-term storage

As of March 31, 2026, all court recordings can be certified electronically, eliminating the need for wet ink signatures and reliance on burning recordings on CDs. CD burning has been discontinued for most court recordings.

Highly sensitive recordings (for example, sealed matters) continue to be burned to CD, pending the implementation of a secure digital storage solution.

The transition to electronic certification offers many benefits, including streamlined certification processes, reduced administrative burden and a fully digital workflow.

Court staff across 146 courthouses are saving an estimated 5 to 10 minutes per recording, freeing up time to do other priority work.

Once electronic certification is fully implemented, MAG will avoid approximately $200,000 per year in CD-related costs.

This incredible success story began as the result of a 2023 collaborative pilot project between recording management staff in Kingston, Napanee, Ottawa and Milton and the Program Management Branch.

Reflections

"After being a reporter for 15 years, I've always hoped the day would come when we wouldn't have to burn a CD anymore. Since the implementation of the CD elimination, I've noticed a significant change in post-court duties – not only making it easier and more streamlined for the reporter, but giving us the extra time we need to concentrate on other important post-court duties given we perform both clerking and reporting duties in small claims court." - Jibrael H., Toronto region

“Since the implementation of electronic form 1, post-court work has become efficient as it eliminated the issue of having to deal with faulty CDs. I do not need to cross the street to drop off CDs any longer." - Menaka P., Toronto region