Consumer Protection Ontario
Before, during or after you make a purchase, learn your rights and find the information you need to know to protect yourself.
Changes to the Consumer Protection Act
We are proposing a new and updated Consumer Protection Act. Find out more information about proposed changes to your consumer rights.
Identify a scam or fraud
Learn about the common consumer scams, such as phishing scams and how to protect yourself if you are a victim.
Homes and renovations
Door-to-door sales, buying or renting a home or condo, hiring a mover, and starting a renovation.
Contracts and memberships
Signing a contract, including wireless service plans or joining a gym or modelling agency.
Driving and vehicles
Buying a car, getting car repairs, or getting towed.
Shopping
Shopping in-store and online, reward points, gift cards, returns, warranties, and exchanges.
Credit, loans and debt
Payday loans, credit reports, and debt collection and settlement, including repossession of property.
Funerals and arrangements
Planning a funeral, burial, cremation or scattering and what to do if you discover a burial site.
Travel and entertainment
Ticket sales, booking a trip, buying a timeshare and information on Ontario’s movie rating system.
Families and relationships
Dating services and getting married.
Identity theft
Protect yourself from identity theft, and learn what to do if you are a victim.
Take action
File a complaint against a business or search the Consumer Beware List.
