Prescribers, their delegates and designates (with specific practice locations) receive real time access to Ministry decisions and response letters in SADIE. They can also see historical correspondence (requests, additional information, response letters, etc.).

SADIE users receive system generated email notifications when a Ministry response is available.

Note: Prescribers will continue to receive faxed response letters. If the prescriber is subscribed to Health Report Manager (HRM) and uses an OntarioMD-certified electronic medical record (EMR) system, the Exceptional Access Program (EAP) response letter will be sent electronically to the EMR where it can be viewed.

For more information on tracking and viewing Ministry response letters, see Chapters 14 and 15 of the SADIE User Guide.

Steps to view submitted results

Step 1: To view submitted requests and ministry responses click the Menu button found in the header at the top of all SADIE pages, and then click View submitted.

To view submitted requests and ministry responses click the Menu button found in the header at the top of all SADIE pages, and then click View submitted.

The Submitted Requests page then displays the following:

  • Submitted Requests Awaiting Ministry Decision list
  • Submitted Requests with Ministry Decision list
Submitted Requests Awaiting Ministry Decision list and Submitted Requests with Ministry Decision list

Note: To view/edit requests not yet submitted to EAP, click Menu and then click Home.

Step 2: Select an EAP request and click View.

Note: EAP requests can be filtered by patient name, drug name, indication, or practice location.

Select an EAP request and click View.

Step 3: The Submissions Details and Correspondence Exchanged with the Ministry page displays.

  • Submission Details provides details of the request and the ministry’s decision, including approval start and end dates, if available.
  • Correspondence Exchanged with the Ministry displays the “Document Types” (e.g., Renewal Request, Response Letter), “Decision” (e.g., Approved, Not Approved, Additional Information, etc.), and the ability to download the correspondence.

Select Download to view/save a copy of the document you want to see.

Select Download to view/save a copy of the document you want to see.
The Submissions Details and Correspondence Exchanged with the Ministry page displays.

Contact us

General inquiries:

 SADIE@ontario.ca.

Technical support:

Tel: 1-800-262-6524 (after the language prompts, press 2-3) or       
 SSContactCentre.MOH@ontario.ca

Monday – Friday 8 a.m. – 5 p.m.