Students, parents, and educators all play important roles in the planning and implementation of a student's special education program. When they work together in the development of the IEP, experience has shown that they share a common understanding that reduces potential future conflict. However, issues related to the planning and implementation of a student's special education program may become sources of disagreement. As well, poor relationships may develop for a variety of reasons, leading to conflict between parents and educators.

There are many ways of working through conflict, ranging from informal to formal methods. Informal conflict resolution, beginning with problem solving, is often the most effective approach and it enhances the ability of students, parents, and educators to arrive at mutually acceptable solutions. For more information on informal conflict prevention and resolution, see Shared Solutions: A Guide to Preventing and Resolving Conflicts Regarding Programs and Services for Students with Special Education Needs (2007).